Akram York

** *********** **., *** *****, CT ****5 203-***-**** ac8mjt@r.postjobfree.com

TECHNICAL SKILLS

Salesforce CRM, C Programming, Python, Java, MySQL, SQL Server, HTML, JavaScript, CSS, Network Administration, Voxco - Survey Software, technical support for Kaspersky Antivirus Software, Microsoft Office

WORK EXPERIENCE

IRIS - Integrated Refugee and Immigrant Services New Haven, CT

Community Engagement Database Coordinator Jan. 2019 – present

Manage the input, maintenance, and analysis of quantitative, as well as qualitative data, in the constituent relationship database, with the goal of optimizing all forms of organizational support

Develop a deep understanding of the needs of all internal and external constituents, organizational service goals, and how the constituent relationship database can support those needs

IRIS - Integrated Refugee and Immigrant Services New Haven, CT

Intensive Case Manager Oct. 2017 – Jan. 2019

Worked with refugee clients who meet the intensive case management eligibility criteria (mental health, medical, woman at risk, etc.)

Provided intensive case management and referrals to medical services, public benefits, career services, and other community support services, as needed

Ensured clients’ basic and specific needs are met so they can overcome barriers and make progress towards self-sufficiency

Case Manager Feb. 2016 – Oct. 2017

Provided case management services and oversaw services provided to refugee clients from the time they complete the initial Reception & Placement period (3 months) through five years after their arrival in the United States

Ensured clients receive the public benefits they are eligible for, coordinated with various other community organizations that provide supportive services, liaising with landlords, and advocating on clients’ behalf.

support long-term self-sufficiency

Kept record of the services provided through case files and case notes

Hamden Driving School Hamden, CT

Licensed Driving Instructor Jun. 2017 – July 2018

Taught students how to drive vehicles and assisted them throughout the process of learning driving techniques, coordinated examinations, and monitored students’ progress

Heim Bearing Fairfield, CT

CNC Machine Operator Aug. 2013 – Jan. 2014

Managed the operation of machinery that produces bearings for the aeronautical industry

Maintained strong attention to production line details and quality control

Covidien/ Medtronic North Haven, CT

Quality Control Worker Dec. 2012 – Aug. 2013

Inspected surgical needles and ensured high standard of quality before shipment of product

Completed training to be needle-manufacturing machine operator

Assembly Worker

Manufactured and packaged bio-surgical products

CCCMOS Group Istanbul, Turkey

Kaspersky Technical Support May 2012 – Aug. 2012

Supported clients in Middle Eastern countries with IT solutions in Kaspersky Antivirus Software

Analyzed client needs in order to align them with most appropriate Kaspersky Antivirus Software products

Supported clients with installation, configurations of Kaspersky products, and any programming errors, including remote access to their system as needed

Maintained communication with the flagship company in Russia

Interpreter Istanbul, Turkey

Jul. 2011 – Jul. 2012

Interpreted between Arabic and Turkish for doctors and patients at three hospitals in Istanbul

KA Research Company Istanbul, Turkey

Supervisor & Researcher Nov. 2008 – Jul. 2011

Supervised a call center of 35 people working as a team on different research, studies, and statistics for Middle Eastern and North African countries

Used Voxco - Survey Software to design, implement, and collect data for statistic analyzation for a survey project in both Arabic and English languages

Used Microsoft Excel to generate random phone numbers for targeted area to conduct research; integrated upload process to Voxco Software

Coordinated communication with diverse staff throughout research processes

Responsible for quality control—conducted periodic monitoring of research and implementation

VOLUNTEER WORK & INTERNSHIPS

IRIS - Integrated Refugee and Immigrant Services New Haven, CT

Interpreter Oct. 2012 – Feb. 2016

Interpreted between Arabic, Turkish, and English for refugee clients and staff

Assisted staff members in understanding cultural differences

Checkmate Creations Hamden, CT

Intern Jan. 2016 – Apr. 2016

Mobile, tablet, and desktop web development using HTML, CSS, and JavaScript in Meteor Platform

Collected important resources for refugees and placed them into Kricket App – Crowed Mapping Aid application

EDUCATION

University of New Haven, West Haven, CT Jan. 2016

Master of Science, Computer Science

Istanbul University, Istanbul, Turkey Aug. 2010

Master of Science, Computer Engineering

Mosul University, Mosul, Iraq May 2005

Bachelor of Science, Computer Engineering

LANGUAGES

Arabic, Turkish, and English.

References available upon request.

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