Customer Service Manager
Resume:
Azadeh “Ozzie” Jaberi
Fairfax, VA 22030
M: 202-***-****
***********@*****.***
OVERVIEW
As a multi-unit sale executive, I am responsible for achieving company objectives and executing initiatives, programs and procedures to ensure company compliance and achieve in the areas of center financial results, customer service, operations, marketing and staff training and development.
I support operational procedures as well as plan and support company initiatives and objectives to reach performance targets. Along my duties as a team leader, I actively recruit, select, hire and onboard candidates. I foster an environment of open and upward communication with all staff to ensure positive employee morale, effective conflict resolution and upward flow of creative ideas for the benefit of the company and its employees.
EDUCATION
California State University, Sacramento
Sacramento, CA
BA in Psychology, 2003
C2 Education
District Manager, Mid Atlantic South, VA
June 2017- Present
As a District Manager, I oversee six C2 Education centers in the Mid Atlantic South District. C2 Provides tutoring for k-12 students in an effort to help them learn efficiently and grow to their fullest potential. My efforts include mentoring and leading a team to develop and maintain key performance indicators and metrics on the financial side of the business as well as community outreach and partnership building with key stakeholders and entities within my market. I am also directly involved with recruiting and hiring of all staff members within my district.
C2 Education
Center Director, Fairfax, VA
August 2016- June 2017
As a center Director at C2 Education, I managed student progress, conducted sales, diagnostic/interim conferences and maintained customer service to the highest level. I consistently met sales targets and financial operational standards every month/Qtr. I managed a team of teachers and program leads within my center, with development and coaching in my purview at all times. I led marketing initiatives and formed numerous relationships within my community for the purpose of growing revenue and brand recognition in our community.
Azadeh “Ozzie” Jaberi
3951 Walnut Street
Fairfax, VA 22030
M: 202-***-****
***********@*****.***
SKILLS
Multi-unit level management
Sales experience-Revenue generation
Team leadership and Coaching/Development
Customer service
Adaptability
Problem solving
Time management
Policy and procedure development
Microsoft Office Applications
Bilingual/Farsi and English
PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS/RECOGNITIONS
College Counselor
High School/ College Board Test Analysis
Star Behavioral Interview Questions
Sexual Harassment And Ethics Training
Peoples Strengths
Myers-Briggs Type Indicators Conflict Pairs
Basic Principles of Leadership
Succession Planning
Honored with “Best Center Growth” award
Honored with “Training center and Center Director Mentor” award
Honored with “Leads to New Enrollment” award
Catalyst Prep, LLC
Director of School Partnerships- DC Metro area
April 2012- June 2014
As a Director of School Partnerships, I managed new business partnerships and development in the DC metropolitan area as well as manage the current accounts that we had in our portfolio. This area consisted of Washington D.C., Virginia and Maryland. I developed relationships with High School Administration, guidance departments within the schools, parent organizations and community members. I served as the day to day contact and regional representative for on campus entrance exam preparation programs and workshops. I served as a speaker for all programs across very different educational ecosystems in the DC metro area.
North/South county Tutoring Club
Director, Business development– San Diego, CA
July 2008- June 2010
As a Business Development Director, I built essential business relationships with key district officials which included initiating an Education committee within the Chamber Of Commerce in Chula Vista, CA. I created the concept of “Partners in Education” with school administration in our community schools. I was also in charge of managing all aspects of the educational programs across multiple centers in San Diego, CA. I managed budgets and financial goals growing three times in revenue in each center.
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