Shyamala Devi Arram Email: ac8mh7@r.postjobfree.com

Ajax, Ontario, Canada Mobile#: 647-***-****

Professional Summary:

10+ years of Quality Assurance and Business Analysis of Windows and Web based applications in SAP, Success Factors, Banking, Healthcare, Industrial Manufacturing and Microsoft domains

Experienced working in different SDLC models such as Waterfall, V-Model, Agile

Process Driven and always keen to improvise the current processes

Proficient in Selenium Java scripting, VSTS Coded UI C# Object Oriented Programming, UFT/QTP VB Scripting and Defect Tracking using JIRA and HP QC/ALM.

A creative professional team player and led the team of 20 providing expertise support on QA tools, practices and Business Logic

Embraced the roles Team lead, Module Lead, Automation Tester and Manual Tester and had extensive interaction with senior and junior executives

Worked with CMMI level 5 companies and delivered all the projects with 100% SLA adherence and zero minimal post implementation defects

Organized SQAT teams to reduce the dependency of business knowledge.

Have worked closely with business analysts and subject module experts for the requirement scope and release planning

Expertise in effort estimations, resource forecast and work delegation.

Expertise in risk management with proper contingency and mitigation plans in place.

Strong expertise in designing, implementing and monitoring QA methodologies & frameworks

Strong experience in implementing automation testing framework such as Modular Driven, Data-Driven, Business Process Testing (BPT) and Hybrid frameworks on QTP/UFT

Involved in creating Proof of Concept (PoC) for WorkSoft, Perfecto Mobile and helped the teams to implement automation testing by creating and suggesting appropriate reusable components

Delegated the Continuous integration and delivery tasks with Selenium Java and Jenkins

Ability to learn and adapt in a fast-paced environment with excellent communication skills

Accomplishments:

Achieved the new business of 350K CAD by gaining the client confidence after taking the responsibility as an onsite coordinator

Initiated new test case design techniques that contributed to 60% reduction in test design efforts.

Documented workflows and developed streamlined process that decreased review and rework efforts by 30% and resulted in higher quality product releases.

Championed the coding reviews based on business logic that detected programming errors early in the test design process, accelerating product go-to-market time by more than 15%.

Out of 10 resources that got trained on VSTS Coded UI, I am the only person that accepted the challenge and successfully delivered the automation suite single handed.

Certified Software Tester – Foundation level based on ISTQB -2014

Earned "PILLAR OF THE PROJECT" award for dedication and commitment level - 2014

Earned "SPOT" award for outstanding customer service and teamwork - 2012

Microsoft certification 070-536 - 2010

Technical Competencies

Programming Languages

VB-Script, C#, JAVA

Packages/Tools

Selenium, Jenkins, UFT, QTP, HP ALM / QC, JIRA, Microsoft Visual Studio Coded UI, TFS, MTM, MS-Office, Microsoft Outlook, MS-Project, MS-Visio

Business Domain Expertise

ERP-SAP (SD-PS, SCM, FICO, EQP, HR, MM), Success Factors GHRT, HealthCare, Finance, Microsoft

Testing Types

White box, Black box, Gray box, Smoke, Sanity, Unit, Functional, System, Integration, Security, Cross Platform, Cross Browser, Regression, Automation, User Acceptance (UAT), Load, Performance, Mobile Testing, EDI adjudication claims, Billing & Remittance using SFTP.

Testing Artifacts

Test Plans, Test Strategy, Test Cases, Business Scenarios, User Stories, Test Scripts, Automation Test Scripts (UFT/QTP, VSTS Coded UI, Selenium), Business Components in ALM, Test and Defect Summary Reports, Requirements Traceability Matrix, Defect Traceability Matrix

Testing Methodologies

Waterfall, Agile, V- Model

Automation Frameworks

Modular Driven, Data Driven, HP ALM-BPT, Hybrid, Page Object Model

Professional Experience:

1.Senior QA Tester / QA Lead

Scotia Bank, Toronto, Canada – Oct 2017 to present

Project: Global HR transformation.

This project involves Success Factors implementation for HR activities. Core responsibilities include Requirements Analysis, Test design and Test execution, End to end Test data creation, delegation of work to the team, Defect triage with Development team, Interface files testing with multiple vendors of the bank.

Responsibilities:

Involved in testing end to end scenario of an employment such as Hiring, Promotions, Conversion, Acquisitions, Leaves, Retirement, Termination, assigning different payment types, pension plans and wage types to validate the corresponding impact on SAP Payroll.

Validate the SQL database servers to make sure that data entered through Success Factors Employee Central web application reflected appropriately

Validated the interface files through which employment changes are communicated to different vendors of Bank such as Manulife, Buck…etc.

Validated the files sent by different vendors to Bank in return to check the Data is been updated properly and the corresponding deductions and benefits are as per rules.

Involved in IPad and Android testing of Success Factors FIORI

Validated the reports to see the employment info, Work force time entries, payments, benefits and deductions reflected properly

Validation of ETL BI reports for reporting

Environment: Success Factors Employee Central, FIORI, SAP, SQL Server V17, ETL

2.QA Automation Developer

Cigniti Technologies – Mississauga, Canada – Mar 2017 to Sep 2017

Project: Aecon Group Inc SAP Automation.

Responsibilities:

Actively involved as SME for all modules of SAP (SD-PS, SCM, FICO, EQP, HR and MM) in refactoring the outdated test cases to update as per the current business process by scheduling walkthrough sessions with business experts.

Develop UFT Hybrid- Modular and data driven framework for SAP functionality verification (Service Pack and Regression)

Involved in scripting, Code review of the scripts and Coordination with client

Developed Test Scripts using Descriptive Programming(DP) for robust maintenance

Implemented and Maintained Automation Framework by creating & maintaining Shared Functions Libraries and reusable action scripts

Involved in migration of Hybrid Automation framework to ALM-BPT

Build comprehensive library of re-usable scripted components using HP ALM within BPT Module

Involved in “SAP – Business Object Integrator” conversion to new ETL (SLT- real time) process to enable the performance improvement of Business Intelligence (BI) activities.

Involved in Data ware house query analysis for transaction data verification and consolidation.

Involved in IPad and Android testing of FIORI applications

Involved in testing SAP S4 Hana implementation testing

Environment: HP UFT 14, BPT, HP ALM, VB Scripting, SAP S4 HANA, FIORI, SharePoint, ETL, Data ware house testing, Mobile testing.

3.Senior QA Analyst (Technology Specialist and Team Lead)

Cognizant Technology Solutions – Hyderabad, India – May 2014 to Jul 2015

Project: Schneider-electric Invensys VSTS Automation

Responsibilities:

Hands-on participation in the project lifecycle, from reviewing requirements through release

Actively participate in code flow review process, daily scrum meetings.

Prioritize testing tasks based on goals and risks of projects to ensure testing milestones. Activities and tasks are completed as scheduled

Develop, debug, maintain and execute automation test scripts for smoke, functional and regression testing of Safety View application to validate correct functionality of the application using VSTS Coded UI

Check in Automation code to TFS server and execute automated tests using MTM, analyze test results and create defects for deviation from expected behavior of application.

Delegated the SOAP UI (Web Services /API testing (both client side and server side) testing activities to the team.

Retained skilled resources by instilling leadership in them and provided guidance to junior resources as and where needed which would help them to grow.

Lead multiple process improvement initiatives as part of technology specialist group, created an internal web portal to publish the team innovations, process improvements and to facilitate the technical discussions for knowledge sharing

Proficient in Business Continuity Planning; Disaster recovery planning, testing backup procedures

Performed various roles to keep the project on track and ensured timely completion

Have done POC on Worksoft for SAP Automation, Perfecto Mobile with UFT for Mobile App Automation.https://www.perfectomobile.com/

Environment: TFS, Microsoft Test Manager, IBM Rational Doors, VSTS Coded UI C# programming, Wiki Portal (Account specific web portal), MS Visio, Excel, Microsoft Project Plan (MSP), SOAP UI, WorkSoft, Perfecto Mobile, White Box testing

4.Senior QA Analyst (Technology Specialist / Automation Tester)

Cognizant Technology Solutions – Hyderabad, India – Dec 2013 to Apr 2014

Project: TEMENOS (Banking Domain)

TEMENOS is the software specialist for banking and finance. Triple A Plus - is a proven, world-class front and middle office portfolio management system that offers sophisticated investment management functionality.

Responsibilities:

Delegated the Development and maintenance of automated scripts using Selenium for functional automation testing. Maintained the regression test suite and documented the test results.

Configured WebDriver, TestNG, Maven tool and created Selenium automation scripts in Java using TestNG framework.

Responsible for running test scripts using Selenium against latest daily builds.

Performed Regression testing frequently on each and every weekly build/release, reviewed, validated and maintained a comprehensive Regression test suite, analyzed complicated business scenarios, reporting results and issues in a timely and accurate manner

Tested compatibility of application for dynamic and static content under various cross browsers using HTML IDs and XPath in Selenium

Triggered test suite execution for regression testing from Continuous Integration build process (Jenkins).

Environment: Selenium Web Driver, TestNG, Maven, Jenkins, JAVA

5.Senior QA Analyst (Onsite Coordinator and Technology Specialist)

Cognizant Technology Solutions – Mississauga, ON, Canada – May 2012 to Nov 2013

Project: Express Scripts Canada (Healthcare Domain) – one of the country’s leading providers of health benefits management services.

6.QA Analyst (Onsite Coordinator)

Cognizant Technology Solutions – Mississauga, ON, Canada – Nov 2011 to Apr 2012

Project: Express Scripts Canada (Healthcare Domain)

Responsibilities:

Hands-on participation in the project lifecycle, from gathering, reviewing requirements through release and post-launch support. .

Reviewed and understood the requirements and design by organizing multiple review meetings with SME's and Business Analysts

Engineered archival of project information, worked very closely with the project manager in preparing project plan by creating flow chart diagrams.

Developed a framework of guidelines, process documents and templates for smooth execution of project

Produced Test Estimation and resource forecast for every module release.

Documented 'Requirement Traceability Matrix' and linked the requirements to test cases to ensure test coverage

Played interface between the 20 member offshore team, 3 onsite resources and the client teams (Canada), delegate work to offshore team and review their deliverables.

Facilitate and Conduct walkthroughs of the deliverables and get the sign-offs as and when required. Ex: Master Test Plan, Test design documents...etc.

Created design documents like process flow diagrams/ process flow charts using MS Visio.

Involved in Functional testing, UI testing, Sanity testing, Regression testing, Integration testing and localization testing (English and French) of web application.

Expertise in COB, Copay, Coinsurance, Deductible calculations of various insurance plans offered by carriers.

Maintenance and enhancement QTP scripts on EDI & Manual claim adjudication

Performed Billing & Remittance procedures validation & Mobile Application testing.

Database testing of submitted claims & corresponding Billing information.

Assisted in User-Acceptance testing and Business Acceptance testing with client. Worked as a backup resource for Client BA.

Served as a single point of contact/Maintenance Lead for all Maintenance and Enhancement projects.

Have logged the defects using QC and generated the reports through QC dashboard.

Formations of QA team into different functional groups (SQAT) to decentralize the business knowledge and extend the support to team members for business logic explanation.

Environment: HP Quick Test Professional, HP QC, EDI Claims Adjudication, SFTP, Windows OS, MS Visio, Excel, Microsoft Project Plan (MSP), VB Scripting, Billing & Remittance, Oracle11g, MS Access DB, MS SharePoint, Database Testing, Mobile Testing.

7.QA Analyst (Module Lead)

Cognizant Technology Solutions – Hyderabad, India – May 2010 to Nov 2011

Project: Express Scripts Canada (Healthcare Domain)

Responsibilities:

Analyzed Functional and Non-Functional specifications to evaluate the testing scope and assisted the implementation and oversight of the QA phases

Created and walked through the Master Test Plan with Customers

Involved in Sprint kick off meetings, Daily Scrum meetings to prioritize QA tasks

Walked through the QA Test Strategy and Test Plan with the QA Team prior to execution and up to date intimation on changes in project.

Organized and chaired QA defect triage meetings with Dev, Business and QA teams, produce test coverage, test execution and defect metrics

Performed Functional Testing for GUI, Business scenarios testing and Regression testing in both English and French.

Extensive experience in Inbound and Outbound extracts testing with all types of delimited formats.

Performed batch testing by running batch process jobs and validated the results

Assisted in Business Analysis, Resource Management, Data Analysis, Asset Management, Change Management, Project Management and resource billing.

Involved in creating Feasibility Analysis and Gap Analysis Reports.

Documented other QA artifacts such as Test Execution Sign Off document and clarification trackers.

Successfully mentored new hires.

Performed Database testing for Oracle 9i to 10g upgrade

Environment: EDI Claim Adjudication, FTP, HP QC, Windows OS, Excel, Billing & Remittance, Oracle 9i, Oracle 11g, MS Access DB, MS SharePoint, Database testing.

8.QA Analyst (Performance Tester)

Cognizant Technology Solutions – Chennai, India – Dec 2009 to May 2010

Project: Lloyds TSB Wholesale – Commercial (Banking Domain)

Responsibilities:

Perform Integration testing of the merged systems

Verify the performance of the applications after integration by using Load Runner.

Coordinating with the Clients / Onsite Lead on NFR documents, Report the Status and Issues in a consistent timely manner.

Creation of DTP from E2E, MTP & NFTR documents.

Develop the VuGen vuser scripts to perform the user actions on the application & analyzed the results to show the performance of Lloyds Banking applications.

Brainstorming sessions among the all the QA resources to share the coding knowledge and learning.

Tracking module releases, incident resolutions and performing root cause analysis for any critical or show stopper performance issues.

Ensured of all issues discovered during performance testing were addressed and documented

Environment: HP Load Runner, Windows OS.

9.QA Analyst (Senior Test Engineer)

Wipro Technologies– Hyderabad, India – Dec 2008 to Aug 2009

Project: CVG-J&J ITOS Implementation (SAP – HR/HCM)

Responsibilities:

Handling the enhancements as per client requirement by participating in Review meetings and perform effort estimations for the additional work involved

Configured the absence quotas based on EE group and EE subgroup by using Absence quota Info type IT 2001. New Hire Data, Incentive Pay details & also developed Custom Info type - 9000 tables.

Analysis of the existing Legacy Reports, Conversions of External Legacy Master Data into SAP system. Preparation of the Status reports to send it for the Client perusal.

Worked on the JnJ Inbound, out bound & TPV (Third Party Vendor) inbound, outbound interfaces from Convergys, Johnson & Johnson by dealing with employee Master data.

Done the format validation & Data validation of the EMP Master Data files.

Environment: Windows OS, SAP system.

10.QA Analyst (Project Engineer)

Wipro Technologies– Hyderabad, India – Jan 2008 to Dec 2008

Project: OLSE AE Automation (Microsoft Domain)

Responsibilities:

Analyzed the test cases to check the feasibility of automation.

Developed and executed SQL queries for backend testing.

Tested the Win7 Pseudo Loc builds & all the German builds of different OS.

Reported defects using Product Studio and interacted with developers to resolve any defects/issues.

Actively participated in Bug Triage meetings.

Automated the whole application set by using AAF (Application Automation Framework) along with other team members based on SAP- QTP scripts

Contributed in giving a new look to the MTC tool using Visual Studio.

Performed End-to-End testing by coordinating with multiple test teams as part of this project

Environment: Windows 7/Vista/XP/ 2000/NT Server/Server 2003

11.QA Analyst (Project Engineer)

Wipro Technologies– Hyderabad, India – Aug 2007 to Jan 2008

Project: Appcompat Medusa and VPC (Microsoft Domain)

Roles & Responsibilities:

Conducted the video stream testing.

Developed and executed SQL queries for backend testing.

Developed the scripts to sync the machines. Used VPC technique to regress the issues.

Increased the productivity & quality both by using Medusa, VPC & Factory model while testing.

Reported periodic testing status and updates to the QA Lead

Conducted Test case reviews among the team to ensure that the test cases are according to the requirements.

Supported development teams to verify and/or reproduce reported issues

Environment: Windows XP/ 2000/NT Server/Server 2003

12. QA Analyst (Project Engineer)

Wipro Technologies– Hyderabad, India – Aug 2006 to Aug 2007

Project: OLSE Terminal Server Project and App compatibility (Microsoft Domain)

Responsibilities:

Hybrid Automation: Developed the Descriptive scripts for remote connections. Combined the Key word scripts with Descriptive scripts and generated the hybrid automation scripts for automated test execution in remote machine.

Test Case design for the appropriate applications affected by that particular release (Packages)

Setting up Code Coverage instrumented OS, run CC pass and save CC data to determine how many code paths in a given binary are actually exercised when a particular test case is run.

Configuring stress machine and recognizing flaws in stress

Reporting the Defects in the Test execution cycle and tracking the bugs in Product Studio.

Making recommendations about bug priority and severity

Executed test cases on different OS and machines to validate the Compatibility of the application by performing Cross platform testing

Environment: Windows XP/ 2000/NT Server/Server 2003

EDUCATION:

Bachelor of Technology (Electrical & Electronics Engineering) - 2001 to 2005, Kakatiya University, India.

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