Sr Program Manager, Project Manager, Product Manager, Business Analyst

Ian D. Boyle, PMP, CSM

*.*.*****@*****.*** +1-609-***-**** LinkedIn.com/in/IanDouglasBoyle

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Qualifications Summary

• Experienced leader in program management, risk management, product management, business analysis, Agile framework, change management, portfolio management, and platform management

• 12 years of successful program and project management leadership

• 10 years of experience in technology solutions, including software development, system integration, customer-facing systems, data migration, infrastructure, and vendor management

• 8 years of successful program and project delivery for customer-facing solutions

• 7 years of experience in successfully managing domestic and international virtual teams Professional Experience

Apple (Contractor via The Select Group) 2018 – Present Consultant, Retail Commerce and Digital Experience – Business Process Re-engineering

• Led the rapid assessment and recovery planning for a troubled digital transformation project to build an internal technology solution for the global retail contact centers

• Developed a roadmap for the transition of the project into a sustainable Agile program

• Restructured and organized the program to ensure successful delivery of the system

• Led program work, including development of business process-driven functionality, business intelligence reporting, a content management solution, a training solution, and change management Sanofi Pasteur (Contractor via Celere Talent) 2016 – 2018 Senior Program and Project Manager, Quality Risk Management

• Optimized the client’s register of risks related to Quality, Industrial Operations, and Health, Safety, Environment (HSE) in the context of Good Manufacturing Practice (GMP/GxP)

• Contributed subject matter expertise about risk management, which was used to restructure and enhance training, procedures, and guidelines for the client’s Quality Risk Management program

• Contributed subject matter expertise for creating the client’s site business continuity plan (BCP) and disaster recovery plan (DRP)

• Reduced risk exposure by ensuring risks were assessed, controlled, mitigated, and communicated International Sabbatical 2015 – 2016

After leading complex projects and programs for 9 years, I took a sabbatical to complete other goals:

• Volunteered for several courses about outdoor education and primitive survival skills

• Co-led an outdoor skills program at Growing Up Green Charter school for Earth Living Skills

• Executed an Institute for Collaborative Education Fishkill Campout program

• Completed treks of Mount Kilimanjaro and Mount Meru in Tanzania, Torres del Paine National Park in Chilean Patagonia, and Mount Fitz Roy in Argentine Patagonia

• Volunteered to manage an annual 4-day dance event in NYC Bank of America (formerly Merrill Lynch) 2007 – 2015 Project Manager and Product Manager, Consumer and Small Business Products 2014 – 2015

• Created a strategic roadmap with a 100% annual growth rate for small business remote deposits, in which $4.5 million would be invested to automate processes that were previously completely manual

• Managed over 85 teams during a legal entity merger that impacted customer-facing materials, which reduced annual costs by an estimated $50 million and allowed greater flexibility in capital allocation Ian D. Boyle, PMP, CSM

*.*.*****@*****.*** +1-609-***-**** LinkedIn.com/in/IanDouglasBoyle 2 of 2

Project Manager and Internal Consultant, Credit Card Products and Payment Tech 2010 – 2013

• Executed a $2.2 million initiative that delivered capabilities required for integration with a mobile app that allows customers to make contactless transactions on credit card accounts

• Led an $8 million set of mobile commerce projects that delivered infrastructure and customer-facing capabilities to offer and fulfill new payment technology, estimated to yield $30 million over 5 years Project Manager, Global Wealth and Investment Management Technology 2008 – 2009

• Coordinated the development of functionality and integration between the Merrill Lynch banking division and the company's client-facing website (MyMerrill.com)

• Managed business continuity planning (BCP) for Merrill Lynch business groups to ensure data and work locations were available to associates during disasters and emergencies Internal Consultant, Project Management Office 2008 – 2009

• Created tools and documentation for leading projects, specifically tailored to individual project scope

• Standardized program and project management via improved processes and documentation for requirements facilitation, planning, change control, risk management, and production support Program Manager and Project Manager, Credit and Deferred Debit Loyalty Programs 2007 – 2010

• Coordinated the partner consolidation program and its projects for the Merrill Lynch Beyond Rewards platform, which increased annual revenue by $3 million and reduced costs by $55 million over 3 years

• Facilitated the gathering and elicitation of requirements to create project charters and business requirements documents on behalf of business partners and key stakeholders Johnson & Johnson Inc. (Contractor via Kelly Services) 2006 – 2007 Information Management Analyst, Corporate Information Management

• Performed analysis and planning for a global SAP Human Capital Management (HCM) implementation that impacted all 230+ J&J affiliate companies across 57 countries

• Delivered resource planning and cost forecasting for a global technology team Education and Certifications

Scrum Alliance via Grow-Lean 2017

Certified ScrumMaster (CSM)

The George Washington University School of Business 2010 Master’s Certificate in Project Management

Project Management Institute 2009

Certified Project Management Professional (PMP)

Rutgers University, New Brunswick, NJ 2007

B.S. in Computer Science with a minor in Astronomy Competencies

• Team management • Mentoring • Strategic planning • Attention to detail • Communication Technical Skills

• Ability and eagerness to quickly develop proficiency with new software and technology

• Operating Systems: Microsoft Windows, Mac OS, Android, Linux

• Microsoft: Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint, Access

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