Customer Service Quality

CURRICULUM VITAE

PERSONAL DATA

Name : CLIIFF RAYMOND MUWONGE

Date of Birth : 03-04-1989

Sex : Male

Marital Status : Single

Address : Kireka,Uganda

Contact : +256-*********

Email : **********@*****.***

PERSONAL PROFILE SUMMARY

I am an ambitious and creative Barista with 2+years’ hands-on experience in coffee making and brewing. Substantial knowledge of various coffee types and their characteristics.

Track record of increasing the ratio of returning clients through friendly and warm customer service. Very punctual individual who has a neat and tidy appearance. Speciality barista

ART CAFÉ- Kyanja, Kampala city

2017 to present

-Two years experience in make coffee drinks using a number of brewing methods such as in.

Pour over: chemix and V60,

Emulsion: French press, aero press, cold brew and cold drip. Vaccum brewing: siphon.

-Open and close the coffee station, Assist in menu setting and determining coffee of the week regularly, Good communication with customers, Managed service beverage and coffee bean counters simultaneously, Check coffee taste to ensure quality.

-Developed professional relationships with guests and coworkers

-Customer service. {1 year}

CORE COMPETENCIES

-Coffee bean types and features

-Coffee brewing, Espresso blends, Latte art

-Inventory management, Communication, Customer service. QUALIFICATIONS:

Period Institute Award

10th 2018 Sept 2017-Jan Value Quality Speciality

Coffee

Certification in Speciality

Barista

2012-2013 MASTER BAR ACADEMY Certification in Mixologist 2009-2010 SEETA HIGH S.S UACE

2004-2007 ST JOHN S.S UCE

1996- 2003 PROFLA P/S PLE

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