Manager Sales

Skills & Attributes

•Graduated with Honours B.A in Business Management and Psychology

•Outstanding leader with over 10 years of progressive senior management experience

•Specialized in coaching and developing teams from all management levels in multiple units

•Extensive experience in recruiting, hiring and leading associates

•Developed short and long term strategic plans and procedures for each organization

•Builds consistency throughout teams and organizations proven through continuous responsibilities in providing and directing the overall mission and vision

Professional Experience

Regional/National Operations Director

Vetstrategy Inc., Woodbridge, ON December 2017 - Present

•Promoted as the first and only Regional Operations Director to over see Operations Directors across Ontario and assist across Canada, overlooking more than 40 clinics

•Increased revenue by almost 12%, when Industry standard is only 4.7% across Canada

•Worked directly with the COO to establish strategic plans and goals for the year

•Helped create and manage budgets for over 40 clinics across Canada

•Created and fostered a change in culture, to continuously develop associates and grow the business; done by creating stronger buy-in from all staff and inspiring them to want better

•Exceeded all targets set and helped establish higher goals for the company nationwide

Operations Director

Vetstrategy Inc., Woodbridge, ON January 2017 - December 2017

•Lead and direct 9+ Veterinary clinics across Ontario

•Was ranked first across the country for revenue growth and labour management

•Became National Trainer for all senior level directors

•Recruited and hired senior management, veterinarians, registered techs and support staff

•Created effective and efficient practices through better training and consistent leadership

•Developed and empowered individuals to higher positions throughout the company

•Created individual action plans based off the individual needs of each clinic

Operations Manager

Burlington Bowl, Burlington, ON April 2014 - December 2015

•Brought in to update policies, procedures and fix service, production, and efficiency deficits

•Increased sales and lowered costs even while dealing with a major renovation

•Continually worked to develop people, raising their level of expertise in multiple areas

•Recruited and hired management level and other staff, while reducing turnover

•Managed all operations, developed strategies raising sales and service across the board

•Developed new training techniques to create quicker more productive training

General Manager - Restaurant Chain, CARA Group

Kelsey’s Restaurant, Thunder Bay, ON Aug 2012 – Feb 2014

•Developed and implemented systems and procedures to create sustainable operation

•Analyzed and managed all operating finances, developing strategies and implementing cost efficient procedures to lower costs while increasing productivity

•Recruited and trained over 40 management and new staff, and reduced turnover

•Developed new training techniques and systems to strengthen teams and build consistency in staff development, including monthly evaluations and improvement agreements.

Education

Redeemer University, Hamilton Honours B.A. in Business Management and Psychology

Completed 10 month Leadership Development Program

Achieved OSSD at Kings Christian Collegiate, Oakville, ON

Contact this candidate