Customer Service Manager

Email: ***************@******.***

Phone: 408-***-****

Objective

Seeking to secure a challenging position in the management level in which I can use my prior knowledge and experience to benefit the company and my career. From my communication skills with people to my knowledge in management I seek to reach a higher position that I am currently standing today.

Skills

• Maintained a sustainable workload and effectively managed staff to do what is needed to be done

• Accomplished and thrived in assisting management and provide remarkable customer service

• Skillful interpersonal skill set in major decision making, time management, and organization

• Provided strong communicational skills in both a team environment and independently

• Bilingual in Spanish

• 16 years of bookkeeping experience

• Basic computer skills (Microsoft word, Excel)

Work History

Filing Clerk

Acosta Sheet Metal Manufacturing September 2018-Present

• Answering phones on a daily basis to ensure great customer service

• Processing billing ensuring that payments go out on time

• Providing quotes to customers to ensure that they receive the best price

• Using alphanumeric filing in order to locate and place files in specific locations of the building

• Placing materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, ac- cording to classification and identification information

• Scanning or reading incoming materials in order to determine how and where they should be classified or filed

• Maintaining the order and labeling of the centralized filing cabinets Customer Service Representative

Atlantic Aviation February 2017- September 2018

• Provided customers with professional service and assistance

• Made hotel and catering reservations for inbound and and outbound aircraft .

• Processed customer purchases and fuel transactions

• Worked closely with line service personnel and pilots ensuring all customer services are pro- video

Assistant Grocery Manager

Foodmaxx February 2018-November 2018

• Assisting grocery manager overall duties in store

• Responsible of maintaining day to day running of the store

• Looking after inventory,purchase orders,plans and paperwork.

• Uphold high standards of customer service, responding to customer complaints

• Supervise and help grocery employees, participating in the process of hiring and training new hire employees .

Receiving

Foodmaxx January 2016- January 2017

• Prioritized vendors of the store

• Made sure the backroom is organized and clean as well as the backyard and organized

• Ensured that bills are paid prior to when they are due

• Received loads for frozen, produce, and meat departments and checked to ensure that products are well packaged and not damaged

Regional Trainer

Foodmaxx March 2014- January 2016

• Trained new employees to become efficient cashiers

• Trained new personal team to learn and follow all company policy and procedures

• Trained new employees to provide exceptional customer service by using the customer connection which is smile, greet, sell, engage, and thank

• Assisted and worked with managers with the new hire process including orientation and completion of in-take of forms and policies

Inventory Control Clerk

FoodMaxx April 2011- March 2015

• Responsible for maintaining and controlling the inventory of the entire store

• Made sure damages and spoils are scanned out every morning as well as making sure every department in the store receives back stock reports (excluding the bakery de- partment)

• Recommended orders to be made on time

• Made adjustments to reports and made proper corrections from inventory reports Key Carrier

FoodMaxx February 1999- March 2010

• Directed employees in the Front-End (Checkers and Service Specialist)

• Performed bookkeeping duties by following company cash handling policies and pro- cedures including safe count at beginning of each shift, pickup of cash register drawers, cash reconciliation of cash register drawers, and issuance of cash register loans

• Coordinated lunch and break schedules for cashiers liaison between employee staff and management

• Monitored cashier stations ensuring effective time management and optimal customer service

• Managed handling of customer returns and exchanges Cashier

FoodMaxx January 1998-February 1999

• Assisted customers waiting for check out in a timely manner

• Scanned items, requested price checks, honored appropriate coupons, and collected payment

• Responsible for counting money contents of cash register drawer at start and end of shift

Education

Completed High school in Mexico 1992

Ged completed in USA 1995

Accomplishments

• Received the Presidents Award from FoodMaxx three times and also my bookkeeping team and I been awarded twice for having perfect balance on books. Certified for completion of change management for the life long learning program. Completed in 2015 Volunteer Experience

O’Connor Hospital 2007-2015

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