Customer Service Microsoft Office

Mustafe Hussein

Irving, TX

Cell:469-***-**** E-mail: ****************@*****.*** LinkedIn: linkedin.com/in/mustafe007

PROFESSIONAL SUMMARY: A CompTIA A+ professional with comprehensive training in PC software, troubleshooting and hardware configuration. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration.

TECHNICAL SKILLS

Overview: Able to install, troubleshoot and support operating systems and applications, as well as manage and troubleshoot network connections and wireless networks. Technical skills include:

Networking – Configure LAN and WAN (all 802.11) network routers and printers through secure WEPx, WPAx, and SSID. Install workgroups and provide remote desktop assistance. Network printer mapping and maintenance

Software – Windows 8, 7, Vista, and XP; OSX 10.9.x; Microsoft Office 2013/2010; Server 2008; Norton Antivirus, Norton Ghost, Remote Desktop and Help Desk Management software; Google Apps; iOS; Android OS (4.2.x); VMWare; Partition Magic; Adobe CS6

Hardware – Desktops, laptops, printers, scanners. Format, partition EIDE, SATA, SCSI, and SSD and perform data recovery and imaging

EDUCATION

Per Scholas Dallas, TX December 2018

IT Support Training, Comprehensive IT curriculum incorporating a combination of formal

instruction and hands-on activities in a real-world working environment (300 hours)

Mogadishu University, Mogadishu, Somalia July 2007 Bachelor’s Degree (Honors), Business Administration

PROFESSIONAL EXPERIENCE

Rabile Family Dentistry Irving, TX September 2017 - August 2018

IT Administrator

Managed all aspects of company computer infrastructure including networks, servers and security programs and systems.

Implemented project management schedules

Completed system installs and upgrades

Maintained and updated a variety of 3rd party vendor and supplier databases, as well as a variety of internal databases.

Responsible for recommending new computer products and services.

Monitored the use of email, created and changed passwords, made suggestions for improvements to computer systems, backed up data and performed data recovery operations.

Contact this candidate