Customer Service Representative

Rikisha M Smith

**** *. **** ** ********* WA ****8 Cell: 509-***-****

Email: *********@*****.***

Professional Overview:

Ability to work independently or as part of a team to meet deadlines; Superior computer and communication skills; Ability to learn concepts quickly.

Additional Qualifications

•Excellent customer service skills;

•Superior leadership skills;

•Microsoft Office proficient

Education:

GrosseMnte Adult School: Santee, CA- 2009

•Office Managment Certified

GrosseMonte Adult School: Santee, CA- 2009

•Graduated in 2009

•Cumulative GPA: 3.5

Work Experience:

MAXIMUS, East Lansing, MI

Provider Support Representative, February 2018 – Present

•Inbound customer service representative assisting Medicaid Providers with computer systems such as CHAMPS and information posted on the State of Michigan’s MDHHS website. I track there paychecks when they dont come, or when the beneficiary has multiple insurances

Leo’s Outpost, Lansing, MI

Server, September 2017 – January 2018

•Provided bar patrons with an enjoyable and memorable experience while taking their service order, delivering the ordered items along with processing the payment for the order

G.M. Tech Center, Detroit, MI

Dispatcher, March 2016 – September 2017

•Duties included managing daily schedules for arrivals and departures, along with processing invoices and the payments for them. In addition to, maintaining communication with the driver and the customer during the transport. I worked for onstar as well, upselling for Pandora and sending the tech system ping

Amazon.com, Kennewick, WA

Echo Tech, September 2015– March 2016

•I started in customer service, excelled fast so they moved me to Kindle support and then to Echo Tech.

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