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Customer Service Software

United States
February 28, 2019

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*** *. ***** *** ****** LA ***** 318-***-****

Professional Summary

Software Engineer and Information Technology Professional seeking a position in Software Engineering. Background includes a proven record of process management, procedural compliance, and strong operational skills. Capable of coding, designing, developing and documenting for diverse software. Talented and skilled with over 15 years as an IT expert with a vast range of frameworks and platforms including Visual Studio and GitHub. Proficient in Networking, data analytics and knowledgeable with diverse programming languages including Java, JavaScript, C++, C#, Python, Ruby, PHP and SQL relational databases. Experienced in most aspects of hardware, software, operating systems maintenance and repair with in-depth knowledge of advanced diagnostic techniques such as testing, debugging and implementing programs according to specifications with meticulous attention to detail. Expert in detecting, reporting, fixing and preventing defects; focused on continuous improvement. Experienced in cross functional code walk throughs, reviews. Excellent communication skills with a blend of technical expertise and people skills. Recognized for providing outstanding technical and production support-to end- users

Professional Experience

CenturyLink; Network Operations Technician 2018 – Present

Managed a vast range of networks ranging from OC3, DS1, DS3, T1

Tested debugged, documented and resolved circuits and networks remotely

Used various software testing tools such as INTAS and PUTTY to troubleshoot and isolate problems

Managed customer accounts and configured engineering documents.

R&R Solution; System Network Technician 2017 - 2018

Performed systems networking duties ranging from cabling, equipment installation, network configuration, troubleshooting, customer service and management.

Used software and hardware networking tools for customer and client’s satisfaction.

Traveled across the country making service calls and performing network migration and upgrades for a wide range of companies.

Goodman Networks Inc; Field Service Tech/Supervisor 2015 - 2017

Installed satellite systems and other telco gadgets in residences and businesses.

Installed security systems, including pulling wire, device termination and mounting back boxes. Documented and reported each installation in company log book.

Mounted and fastened control panels, sensors and video cameras.

Installed, maintained and repaired security systems and fire alarm devices.

Satellite Unlimited Inc; Field Service Tech/Supervisor 2013 - 2015

Supervised equipment returns, including obtaining all relevant data.

Oversaw the daily performance of computer systems, including security and satellite components.

Resolved technical issues for clients in person, on the phone and through e-mail.

Installed motherboards, processors, RAM and graphic cards.

Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.

Peoples Centered Support Services; Technician/Assist. Supervisor 2011 - 2013 Saved the company more than $50, 000 by refurbishing used computers and technological equipment.

Set up, tested and configured networks, desktops, laptops and printers.

Coordinated hardware and software repair processes with outside vendors.

Troubleshot software and hardware issues and resolved problems accurately and efficiently.

Community Bridges Inc, Tech Assist/ Assist. Supervisor 2010 - 2013

Set up equipment for employee use.

Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications,

Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.

Developed training materials and procedures. Also, assisted with people with disability.

Family Foot and Ankle Clinic; IT Tech 2008 - 2010

IT consultant and specialist, installation and operation of medical and computer equipment.

Repairs and maintenance, data management and processing, customer service.


Bachelor of Science, Software Engineering, Information Technology; University of Phoenix 2019

Lynda Learning 2018

Code Academy 2017

Khan Academy 2014

Louisiana Tech University; Computer Science 2011

Federal University of Technology, Owerri; Electrical Engineering 2006

Professional Affiliation

International Association of Computer Science and Information Technology; Software Engineering Society IACSIT(SES)

Institute of Electrical Electronics Engineers (IEEE)

National Society of Collegiate Scholars

National Society of Black Engineers

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