HADIZA AMEDU-ODE

#****, **** ** ** **, Calgary, AB T2R 1S6 H: 403-***-**** ac8m12@r.postjobfree.com Summary

A client-focused administrative professional who excels at providing administrative support and multitasking across various projects with seamless agility. As part of a growing career with a focus on ensuring clients feel welcomed and heard, I am an asset to any organization with core values that include innovative thinking, a positive attitude, fast-paced critical thinking, and the opportunity for evolving responsibility.

Skills

• The ability to multi-task with seamless

agility and without loss in quality

• Excellent communication skills with

commitment to client services

• Proficient in Microsoft Office

applications, with excellent computer

skills

• Detail-Oriented

• Strong organizational, time and project

management skills

• Experienced problem solver

Education and Training

Certificate in Interior Decoration 2018

Mount Royal University - Calgary, AB, Canada

Key Transferrable Skills: A commitment to client services, creative problem solving, an ability to anticipate and incorporate trends, detail orientation, budget and project management. Bachelor of Science, Integrated Science minor in Math 2013 Carleton University - Ottawa, ON, Canada

Key Transferrable Skills: Research methods, teamwork, critical thinking, problem solving, analytic thinking, and the ability to communicate technical material in a non-technical way. Experience

Administrative Assistant Jan 2015 to Current

Lifemark Father David Bauer Arena - Calgary, AB

• Warmly welcomed and promptly assist clients, case managers and claim adjusters over the phone, in person as they walked through the door and via email to ensure that everyone who interacted with the organization through me felt heard and respected.

• Scheduled and coordinated appointments on behalf of therapists in accordance with booking protocol ensuring that clients are booked under the right treatment program and third party funder.

• In charge of monitoring, reviewing and submitting reports, while ensuring reports have no discrepancies and are completed accurately.

• Quickly learned and used various health portals to complete direct billing, submit patient reports and invoices in an accurate and timely manner. Billing Coordinator Dec 2017 to Current

Lifemark Father David Bauer Arena - Calgary, AB

• Led the generation and management of the invoice process for client services that were funded via Workers Compensation Board (WCB), Long Term Disability programs and Alberta Health Services treatment programs in an efficient manner.

• Ensured that all information and details related to billing clients and all other vendors were accurate, an Accounts Receivable balance of 0% was maintained.

• Championed several well-received process improvements such as a tracking spreadsheet that ensured prompt, regular and accurate check on all payments to Lifemark.

Return to Work-WCB Coordinator Jan 2015 to Dec 2017 Lifemark Father David Bauer Arena - Calgary, AB

• Ensured that client profiles, medical appointments, referral documentation and medical history reports were completed on time to ensure continuity of service.

• Completed all required WCB paperwork on behalf of clients to ensure accuracy of information that was then used by physician and therapist, to create medical reports for the purpose of service delivery.

• Coordinated multiple diagnostic exams in accordance with doctor requisitions for multiple clients without compromising quality. These exams are needed by doctors to recommend further treatment for Lifemark clients.

• Captured and maintained client data in a Microsoft Excel based spreadsheet for the purpose of coordinating, monitoring and tracking timelines. Volunteer Assistant Jun 2013 to Nov 2014

St. Patrick's Home of Ottawa Foundation - Ottawa, ON

• Provided assistance with multiple office operation tasks including data entry, data classification, document organization and maintaining the integrity of the filing system.

• Provided assistance by maintain up to date client (residents) files. This freed up time for the therapist and care providers to focus on providing optimal care to clients with confidence that the charts were accurate.

• Directly provided support to rehabilitation service workers as they provided care to clients with physical wellbeing and locomotion need. This support was provided in accordance with the ‘Volunteer Walking Program' guidelines. Patient Ambassador May 2012 to Dec 2014

Ottawa Rehabilitation Centre - Ottawa, ON

• Aided clerks with general administration work such as charting, filling, booking appointments, mail distribution, document preparation, scanning and faxing documents etc. leading better hospital unit operation.

• Provided support and aided clients in completing the Edmonton Symptom Assessment System (ESAS), which provided the physician with more information regarding patient's visit to the hospital.

• Assisted clients with daily needs e.g. getting to their room, getting water, going for a walk etc. in a respectful way for the purpose of improving their everyday life.

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