Customer Service Data Entry

Faoiltiarna Keenan

Telephone: 778-***-****

Email: *****************@*****.***

Address: **** ******* **, *********

Summary

Highly enthusiastic BSc Podiatry graduate with outstanding communication skills and work ethic developed through academic work, work and travel experience, and participation in sport.

Dedicated hard worker with eagerness to learn and with excellent time management skills.

Great customer service, proven with previous experience dealing with all types of customers, managers, colleagues and friends in a variety of situations.

Experienced in working in fast pace environments while remaining professional and courteous.

Work Experience

February 2017 – September 2018 Podiatrist/Team Leader River Healthcare

Lead a multi-disciplinary team of healthcare professionals in providing the best possible care for patients in medical centres and aged care facilities

Trained in various data entry software to record patient assessment forms and notes

Accept and adhere to the need for strict patient confidentiality

Ability to manage and file a large volume of client details, applying the appropriate protocol for each facility

Ability to quickly build rapport with patients through excellent communications skills

Ability to work alone and to rely on my own judgement for referral pathways

Efficiently record patient notes and perform patient assessments

July 2016 – February 2017 Claims Advisor Allianz

Ability to prioritise and work to deadlines, recording relevant information in an effective and efficient manner

Able to make decisions confidently and under pressure

Ability to pay close attention to detail and multi-task

Use sound judgement to recognise fraudulent activity and apply a relevant referral pathway

Customer Service driven with a passion to help people

Ability to work autonomously but more importantly as part of a team; ensuring I was communicating effectively with all appropriate parties and guaranteeing all compliance standards were met

September 2012 – March 2016 Receptionist/Administration KPS limited

Efficiently perform general administration duties, prepare and maintain faxes, invoices and delivery dockets

Appointment setting between clients and our sales team and process confidential material

Greet and deal with customers in a friendly and enthusiastic manner, face to face and over the phone

Outstanding communication and listening skills

Always ensured the office phone system is functioning properly - including the phone directory and voicemail records are up to date

Ability to record the weekly sales statistics and data on excel spreadsheet

Ability to multi-task and work under fast paced environments, ensuring every customer in the showroom’s needs are attended to

March 2016 – July 2016 Face to Face Fundraiser The Fundraising People, Brisbane

Ability to identify, develop and carry out face to face conversations with new and prospective donors

Can rapidly build rapport with new people, engaging in small talk and adapting conversation depending on the personality of the clientele

Competent in meeting daily and weekly quotas to ensure successful results for my charity

Innovative in producing new ideas and strategies to help generate a greater revenue for the charity

Education

2011-2013

A level result: P.E (A) R.E (A) Biology (C)

GCSE results: 10 GSCEs A*-B including Science, Mathematics and English

2012-2015

University of Ulster Jordanstown – BSc in Podiatry

Skills:

Hold a full BC driving license

Competent in Microsoft Outlook (Word, Excel, Office)

•Nail surgery, digital and ankle blocks (LA), dry needling, Hoisting, CPR, POMs certificate

•emergency life support qualification Heartstart UK

Level 3 - VTCT Reflexology Ashton Centre

Level 3 - VTCT Swedish body massage Ashton Centre

Interests:

•I am a GAA football player for my local club and University, receiving a scholarship to play GAA in San Francisco from June 2015-September 2015

•Volunteer for Action M.S and Friends of Africa, attending Zambia in 2011 to do charity work, raising $3500

References available on request

Contact this candidate