LORI GILES

Edmonton, Alberta

780-***-**** § ac8m0c@r.postjobfree.com § LinkedIn

PROFILE

An office administrator with experience in the insurance industry. Extensive administrative experience in various roles requiring effective communication, listening, prioritization, and problem-solving skills. Proven ability to establish and maintain rapport with clients, motivated to maintain and contribute to company success.

Key Strengths:

Excellent Communicator

Focus on Customer Service

Exceptional Multi-Tasker

Solution Oriented

Highly Professional

Organized and Detailed

KEY ACHIEVEMENTS

CUSTOMER SERVICE

First point of contact for customers, brokers, and vendors, ensuring responsive and accurate delivery of information and services.

Responded to customer questions, complaints, appointment changes and feedback.

Ensured optimal event experience through contract reviews, event planning, set up and take-down, handled vendor referrals, booked venues and vendors.

Effectively managed difficult conversations leading to successful and mutually acceptable solutions.

Developed reputation as an efficient service provider with high levels of accuracy.

ADMINISTRATION

Managed customer calls effectively and efficiently in a fast-paced insurance office environment.

Partnered with courier services to send and receive packages ensuring timely and accurate delivery and receipt.

Assisted in the reporting of building maintenance concerns, meeting room booking and preparation, reception area maintenance.

Entered, completed, and delegated tasks to underwriting through case management system.

Invoice administration including verification, billing, distribution to insureds and brokers, recorded check receipt from brokers and insureds prior to billing.

Administrative oversight for small business as sole proprietor.

CAREER HISTORY

AVIVA INSURANCE COMPANY OF CANADA INC. Edmonton, Alberta 2008 - 2018

Senior Support Clerk

THE PORTAGE LA PRAIRIE MUTAL INSURANCE COMPANY Edmonton, Alberta 2002-2008

Receptionist

ELEGANT EVENTS BY LORI Edmonton, Alberta 2010-2017

Owner operator

Wedding and event planning company including contract for service; event set-up and tear-down; vendor management, event hosting.

EDUCATION

Certified Insurance Professional Designation, Insurance Institute of Canada, completion in progress

Early Childhood Development Diploma, Level 1, Grant MacEwan College, Edmonton Alberta

Receptionist Switchboard Operator Diploma, Alberta College, Edmonton, Alberta

VOLUNTEER

Association for Turner’s Syndrome, Edmonton, Alberta, 1986-date – held several executive positions, conference guest speaker.

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