Administrative Assistant Customer Service

Laura Lazo

***** ****** ***** **. ** Paso TX, ***28

915-***-**** **********@*****.***

OBJECTIVE

To contribute to your organization's success through the use of exceptional customer service, managerial, and people skills.

EXPERIENCE

VEMAC Project Manager Assistant April-October 2018

• Assisting Project Manager with Invoicing & payapps

• Prepared Change Order

• Prepared Proposals

• Submittals Preparation, tracked submittals approvals

• Interacted with consultants, vendors & clients

• Ordered material

• Reviewed plans & specifications

• Prepared project closeout documents such as O&M manuals, as-builts and warranties.

• Reviewed contracts

PSI Administrative Assistant 2015 – 2018

• Assisting Project Manager with change orders and Invoicing

• New hires paper work

• Tracking employees’ time

• Assisting the Project Engineer reviewing structural steel reports

Quest Contracting Administrative Assistant/ Estimator Assistant 2012-2015

• Prepared Payroll/Certified Payroll

• Provided information to employees on payroll matters

• Prepared new hires paper work

• Performed various secretarial/clerical duties such as documenting, photocopying, faxing,

Mailing, and organizing filing system.

• Prepared Memos for employees

• Handling for information for insurance company for every new project

• Assisted Senior Estimator

• Prepared Takeoffs

• Prepared Change Order

• Prepared Proposals

• Submittals Preparation, tracked submittals approvals

• Interacted with vendors & clients

• Ordered material

• Reviewed plans & specifications for future projects

• Reviewed contracts

Alfa Omega Designs Web & Graphic Design (Self Employed) 2011 – 2012

• Interacted with future clients

• Worked on Proposals

• Developed Web & Graphic Designs

EraComPC Store Manager 2007 – 2011

• Oversaw daily properly operations of the store

• Worked directly with vendors

• Conducted interviews, hire and train the new candidates and existing staff

• Planned, develop and coordinate events and promotional campaigns

• Maintained journals and handled A/P and A/R

• Handled finances and budgets

• Participated in staff recruitment, hiring, training, and scheduling

• Executed store administrative duties

• Prepared employees payments

• Coordinated meetings

• Proved multi-tasking abilities by scheduling and supervising staff

• Designed and develop marketing and advertising strategies

• Prepared and submitted invoices and process for payments

• Handled inventory

• Assisted with business planning and development

• Customer Service

Los Delfines Restaurant Assistant Manager 2003 – 2005

• Oversaw daily properly operations of the restaurant

• Prepared employee schedules

• Coordinated inventory control, receiving merchandise

• Restaurant maintenance

• Handled personnel management

• Worked directly with vendors

• Customer Service

COMPUTER SKILLS

Proficient in using personal computer skills in such programs as Maxwell ProContractor,

Bluebeam, Microsoft Word, Publisher, Excel, Access, PowerPoint, including Illustrator, Photoshop,

Fireworks, Flash and Dreamweaver, Quickbooks POS.

EDUCATION

Centro Universitario de Ciudad Juárez Cd. Juárez, MX

Environmental Engineer – Bachelors

Computer Career Center El Paso, TX

Associates Web Graphic Design May 2006 – May 2007

CERTIFICATIONS

OSHA 30

LANGUAGES

Bilingual (English, Spanish)

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