Customer Service Data Entry
Resume:
Alleson Brown
Administration Assistant
*************@*****.***
Work Experience
Administration Assistant
Prospect Human Services - Calgary, AB
• Welcomed clients and connected them to staff members in friendly and professional manner
• Managed high volume of incoming calls while also supporting walk-in clients with questions
• Booked and scheduled appointments for clients over the phone
• Handled sensitive and confidential information with care and professionalism
• Researched and ordered office supplies to ensure sufficient resources were available to staff
• Entered and transcribed sensitive client data into Mobius file management system
• Collated and photocopied paper packets for staff and public use
• Participated in company events to demonstrate spirit and enthusiasm
• Signed off on deliveries to company and packaged boxes for shipment Notable Achievements
Education
Certificate
Crisis and Trauma Resource Institute
2017
Certificate in Freedom of Information and Protection of Privacy Henbury Comprehensive School - Bristol
1972
Skills
Microsoft Office, Excel, Outlook. Excellent Customer Service and Reception skills. (10+ years), Customer Service, Data Entry, Administrative Support Awards
Breaking Barriers Award - Prospect Human Services
Appreciation of a job well done.
Certifications/Licences
None
Additional Information
Profile
Highly organized, team-spirited receptionist with over 10 years of administrative experience. Able to handle frequent interruptions and prioritize tasks quickly and efficiently. Excellent customer service skills with the ability to handle sensitive and confidential material with the utmost professionalism, evidenced by responsibly documenting and storing client data in accordance with Alberta Works guidelines and Mobius system input. Very punctual and reliable. Always obliging when other tasks need priority.
Areas Of Expertise
Greeting the public
Answering phones
Transferring calls
Lock/unlock doors
Copy, print and fax
Microsoft Suite
Collate files
Retrieve daily mail
Data entry
Ordering supplies
Tracking inventory
Update filing system
Proofreading content
Schedule appointments
Attention to detail
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