Active Directory Support

Jim Collins

* ********* *****

Cedar Knolls, NJ *7927

973-***-**** ******@*****.***

http://www.linkedin.com/in/jimcollins13

SUMMARY

Award winning IT professional with a strong background in Microsoft Windows Server, Active Directory, Citrix, PowerShell and VMWare. Effectively install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments. Mentor for junior team members.

CORE SKILLS

Windows Server (2000/2003/2008/2012) Citrix XenApp VMWare

Microsoft Cluster Servers Citrix Netscaler SAN Storage

Active Directory DNS, DHCP and WINS Veritas Backup Exec

AD Group Policies Powershell and Batch Scripting Veritas Netbackup

Office 365 Quickbooks

PROFESSIONAL EXPERIENCE

NEED I.T. NOW

Tech Support Consultant 2017 – Present

•Provide desktop and server support for MSP clients

•Work with multiple applications including Office 365, Quickbooks, and Adobe products

•Work with various versions of OS for both Windows and Mac users

DTG CONSULTING SOLUTIONS INC

Consultant – Senior Windows Administrator 2017 - 2017

•Supported Citrix XenApp 6.5 server farm of 50+ servers

•Wrote Powershell scripts to monitor the servers and the Citrix farm

•Worked with Symantec Messaging Gateway to support Microsoft Exchange 2010

•Administrated Active Directory – created and maintained users, groups, and group policies

•Maintained permissions for file shares and folders on company file server

SUMTOTAL SYSTEMS, INC. 2011 – 2016

Systems Administrator II – Cloud Operations

•Built, configured and supported over 500 Windows servers both physical and virtual ( VMware )

•Rolled out Citrix XenApp 6.5 server farm of 12 servers to support payroll clients

•Patched using both Kaseya and Lumension

•Wrote Powershell scripts to automate routine tasks

•Worked with VMWare 5.1 and 6 creating servers, migrating servers and storage, creating templates and adding storage and memory

•Migrated Citrix XenDesktop to Citrix XenApp 6.5

•Setup Citrix policies, group policies in AD and local group policies for both machine and users

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Jim Collins ******@*****.***

TECHNOLOGY SERVICES LLC 2011 – 2011

Enterprise Windows Administrator – Title Resource Group

•Lead Splunk log retention / searching POC and implementation

•Patched servers using WSUS

•Supported Citrix servers and farms

INDEPENDENT CONSULTANT 2008 – 2011

Freelance Consultant

•Upgraded servers, desktops, laptops and added peripherals and add-on boards for workstations

•Maintained / Cleaned up Active Directory

•Added peripherals to desktops and servers

THE CIT GROUP 1996 – 2008

AVP - Windows Engineering

•Lead Windows Support Team for all of CIT’s Windows / Intel based servers

•Served as 3rd level escalation support for all remote office Windows servers

•Trained / Mentored Level 2 and remote site administrators

•Setup DNS, WINS, DHCP, FRS and DFS in Active Directory when migrating from Windows NT to Windows 2000

•Worked with the Help Desk and remote support personnel to fix and find the root cause for all AD and server issues

•Worked as the main support person for all Windows SAN based servers world-wide

•Was the main Intel disaster recovery person for quarterly disaster recovery tests

•Acted as the Lead Windows / Intel support for all Disaster Recovery tests including scheduling personnel and assigning workloads

•Responsible for quoting, and approving all Windows / Intel servers before purchasing

•Setup and maintain enterprise-wide antivirus solution

•Responsible for evaluating ESAS security settings for Windows member servers

AWARDS

•2014 SumTotal Spot Award for always being willing to help out other team members

•2012 SumTotal Spot Award for the NYC Datacenter recovery during Hurricane Sandy

•1999 Employee of the Quarter and Team of the Quarter for 2nd Quarter Nominee

•1998 STS Values Award awarded to the top Systems and Technology Services employee

•1998 Fourth Quarter STS Employee of the Quarter

•1996 Team of the Year Award

•Won several other STS Quarterly awards

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