Manager Test Cases

KELLY ZHANG

1-416-***-**** **************@*****.***

*** – 15 Fort York Blvd, Toronto, CA. M5V 3Y4

Summary

A professional business analyst with strong leading, planning, implementing, testing and improving experience in software development

Possess strong working knowledge Excel, PowerPoint, Project, Visual, SQL, Python, R and Tableau

Solid analytical skills gained from analysing data for reporting and supporting business decisions

Excellent communication skills demonstrated through proven ability to translate business requirements to functional requirements

Experience

June 2016 – Oct 2018

NAPTEL SPACE BEIJING, CHINA

Product Owner

Created the first sharing-rest-pod system in China by leading a high-speed and cross-functional team

Established and managed the development and releasing processes. Introduced and coached the team with Agile development, Git flow and introduced code review to the development process. The development speed has increased 80%

Aligning business goals and technologies by conducting business requirement analysis and assessments

Produced and conducted data analysis and reports using SQL, Tableau, and MS Excel to gain insights of customers’ preferences and support business decisions

Excellent written and verbal communication skills demonstrated in articulating ideas, reporting status, and escalating risks and issues to a diverse party including team members, stakeholders and clients

Fine attention to detail in UAT and sign-off for releases, controlling the quality and risks of deliverables

Jan 2015 – June 2016

KINETIC CAFE TORONTO, CA

Business Analyst

As a scrum master, led the daily stand-up meetings, sprint planning and retrospectives to facilitate the team to deliver high quality products; The application was ranked as a feature app on Apple App Store

Created an application testing process, identified program errors, system errors, and potential design flaws, resulting 22% increase in developing efficiency

Analyzed and defined business requirements for the line of business to identify the impacts and risks of change management by documenting business requirements, analyzing and mapping business workflows

Created and documented business process, test plans, test cases, test reports, and knowledge bases; Managed and tracked the back-log, sprint board, bugs, stories on Jira

Advised and communicated with client on implementation, QA and releasing process

Apr 2013-Dec 2014

CLEARFIT TORONTO, CA

Quality Analyst

Mitigated technology risks and eliminated major issues occurred online by creating and documenting test plans, test cases, and executing test cases accordingly

Monitored and improved registration rate and conversion rate by using Kissmetrics

Raised product efficiency and reduced code maintenance cost by migrating the top 2 clients to a new platform utilizing SQL skills to ensure data accuracy

Jan 2012 – Apr 2012

RBC FINANCIAL GROUP TORONTO, CA

IT Internal Auditor (Co-op)

Developed process maps to drive deeper insights into business process and resulted in 14% increase in efficiency from 360 working hours to 310 working hours via the use of MS Visio and interviews

Conducted various tests and risk assessments for 10+ audits within a quarter and identified possible leaks in banking applications to prevent and mitigate operational risks

Education

Sept 2007 – Dec 2012

UNIVERSITY OF WATERLOO WATERLOO, CA

Bachelor of Mathematics – Statistics

Courses: Project management (A), Principle of entrepreneurship (A), Computational stat & data analysis (A), Generalized linear models and their applications (A), Forecasting (A)

Awards: President’s Entrance Scholarship

Personal

Languages: Native proficiency with English, Cantonese and Mandarin

Interests: Traveling, Cuisine, Badminton, Skiing

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