Manager Customer Service

William T. Fantaci Management Professional

**** ******** **. ~ Kettering, OH ~ 937-***-**** ~ ********@*****.***

Management Professional with education in Business Studies, Health & Physical Education. Highly proficient in managing multi-functional staffs, and building and leading teams to achieve company goals. A proven mentor with outstanding communication, training and motivational skills, with vast experience multi-tasking and keeping cool under pressure while working in fast-paced environments.

Areas of Expertise

Teambuilding & Teamwork

Training, Coaching & Mentoring

Motivating Staff

Budgeting & Analysis

Multi-Tasking

Customer Service

Excellent Communication

Upholding Company Standards

Managing Daily Operations

Professional Experience

ARCHER’S TAVERN Kettering, OH 2016-2019

General Manager

Oversee daily operations, including teambuilding and training staff, managing and ordering inventory, profit and loss analysis, payroll, banking, sales growth and upholding company values.

Report directly to restaurant owners, ensuring they are fully informed on finances and sales strategies.

RED ROBIN GOURMET BURGERS Beavercreek, OH 2014-2016

Assistant General Manager

Manage day to day front of house operations, ensuring company policies are upheld while promoting sales growth.

Hire, train, schedule, and develop staff, creating and leading a motivated and disciplined cross-functional team that works together to provide the highest level of customer service.

Stand in for other department supervisors as needed to uphold company standards.

STONE HOUSE TAVERN (A DIVISION OF ARCHER’S TAVERN) Waynesville, OH 2012-2014

General Manager

Oversaw daily operations, including teambuilding and training staff, managing and ordering inventory, profit and loss anaysis, payroll, banking, sales growth and upholding company values.

Report directly to restaurant owners, ensuring they are fully informed on finances and sales strategies.

ARCHER’S TAVERN Centerville, OH 2010-2012

Service Manager

Hired, trained and managed serving staff, determined and adjusted company budgets, upheld company policies, promoted sales growth, and ensured other departments standards were kept when supervisors were not present.

APPLEBEE’S Multiple Locations 2000-2010

Assistant General Manager Springboro, OH 2009-2010

Managed day-to-day front of house operations, including teambuilding, scheduling, and staff development.

Ensured all departments’ standards were upheld.

Kitchen Manager Huber Heights, OH 2008-2009

Oversaw kitchen operations including hiring, training and scheduling, staff, managing inventory, product purchasing, ensuring cleanliness and recipe adherence, and promoting new system strategies.

Assistant Manager/Assistant Kitchen Manager Kettering, OH 2006-2008

Completed day to day operations with kitchen including hiring, training, scheduling, development, inventory, product purchasing, cleanliness, recipe adherence, new system strategies and company polices were upheld.

Front of House Key Employee Huber Heights, OH 2005-2006

Server/Bartender Bellbrook, OH 2000-2005

Education

HEALTH & PHYSICAL EDUCATION/SPORTS SCIENCE

WRIGHT STATE UNIVERSITY

CRIMINOLOGY

EDUCATION

UNIVERSITY OF TOLEDO

URBANA UNIVERSITY

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