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Customer Service Assistant

Location:
Chestermere, Alberta, Canada
Posted:
February 25, 2019

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Resume:

RENALYN D. DELA CRUZ

*** ********* ***** *********** **

T1X 1L3

Contact # 403-***-****

Email address: ac8lpd@r.postjobfree.com

Targeting Roles in:

PHARMACY ASSISTANT

Have a strong foundation of theory and practical experience of being Pharmacy Assistant. With a high degree of concentration and attention while performing routinely task, excellent communication skills and time management gained from work experience. Can calm and handle emergency situation. Have outstanding customer service with immense caring approach toward others. Willing to grow and succeed with the company.

Skills Highlights:

Technical Skills: Inventory Management

Microsoft Office Application (Word Processing)

Prescription Processing

Knowledge of Kroll System

Problem Solving

Communication Skills: Superb organizational skills and detail orientation

Demonstrated customer service experience

Can work in multicultural environment

Bilingual

Verbal and written communication

Professional Experience:

Pharmacy Assistant (100 hours Practicum)

Establish and maintain patient profiles

Prepare insurance claim

Stock and take inventory of prescription and over-the-counter medications

Clean pharmacy equipment, help with the maintenance of equipment and supplies

Help filling the prescriptions and compounding

Answer telephone for pharmacy inquiry

Assist the pharmacist in some clerical duties

Give excellent customer service to every patient

Food Service Supervisor – A&W Restaurants (August 2018-Present)

Chestermere AB

Supervised and coordinated activities of the team to ensure quality and service is given a top priority

Helped the management in the execution of goals and objectives in everyday operation of the unit

Leading the team by examples

Assistant Store Manager - Tim Hortons (November 2015 – November 2017)

Compass Group Canada- Chartwells SAIT Campus

Assisted the Store Manager in leading and setting goals and objectives of the team in daily operation of the store

Handled guest complaints and inquiries with caring attitude

Handled administrative functions such as entering the sales, checking the standard procedures performed by the team, scheduling, doing inventory, ordering of supplies and cash counting

Trained staff on each station and gave them motivation to perform in an efficient and effective way

Placed and received order for stock to maintain inventory

Food Service Supervisor - Tim Hortons (November 2013 – November 2015)

Compass Group Canada- Chartwells SAIT Campus

Supervised and coordinated activities of the team to ensure quality and service is given a top priority

Helped the management in the execution of goals and objectives in everyday operation of the unit

Leading the team by examples

Education:

CDI College

Pharmacy Assistant – Diploma

March 2018- Present

SAIT Polytechnic College

Bachelor of Applied Business Administration

Undergraduate (2016-2017)

Araullo University – Philippines

Bachelor of Science in Accountancy

June 2000- April 2004

Vincentian Catholic Academy

High School Diploma (1996-2000)

Awards and Achievements: Graduate with Honours

Certificate of Completion – Health and Safety Management 201(training for supervisors and above)

Certificate of Academic Excellence in Introduction to Computers

Certificate of Academic Excellence in Anatomy and Physiology

Certificate of Academic Excellence in Introduction to Pharmacy

Certificate of Academic Excellence in Fundamentals of Pharmacology

Certificate of Academic Excellence in Pharmaceutical Calculations

Certificate of Academic Excellence in Community Pharmacy

Certificate of Academic Excellence in Compounding

Certificate of Academic Excellence in Institutional Pharmacy

GPA- 93.88 %



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