Customer Service Administrative Assistant

JIGYASA CHIMRA

(Bachelor of Journalism & Mass Communication, Bachelor of Education, MA, BA)

E-Mail: *******.********@*****.*** Ph: +1-647-***-****, +1-647-***-**** Address: 25 Mabelle Avenue, Etobicoke, Ontario Canada PROFILE SUMMARY

Result-oriented professional with 10+ years of experience as Communication Co-ordinator, Customer Contact Expert and Media Professional

High performing communications specialist with a proven track record in creating communication strategy across platforms, designing internal product/process pitches ensuring exceptional customer experience

Rich experience in managing front line associates-from their hiring, on-boarding, training and designing reward and recognition program

Stellar in integrating real time customer issues as show cases, designing role plays for providing real time experience and clear understanding of processes, policies; thereby ensuring increased customer satisfaction

Demonstrated ability to work in a highly confidential environment with constant communications between senior management & staff while maintaining confidentiality and discretion

A creative individual with excellent verbal and oral communication and an ability in presenting complex information to senior leadership and decision makers in succinct and professional manner

Detail oriented individual with excellent organizational & time management skills, ability to juggle multiple projects, work independently in an energetic, fast-paced environment and meet deadlines KEY SKILLS

Communication Skills

Customer Service

Service Orientation

Collaboration

Time Management

Interpersonal Skills

Multi- tasking

MS Office: Word, Excel, Powerpoint

Team Work

Planning & Organising

Presentation Skill

Recruiting & Hiring

PROFESSIONAL EXPERIENCE

English Teacher Frederick Banting International School, Brampton, Canada Sep’2018-Nov’2018

Instrumental for teaching Reading and Writing from Grade 2 to 4 and Grammar from Grade 5 to 8 through creative & interactive means with blend of lessons, discussion, audio-visual & field trips.

Responsible for classroom management, coordination, supervision as Home room teacher for Grade 3 Teacher & Office Admin Support Banyan Tree, Chandigarh, India Apr’2016-Jun’2018

Provided comprehensive instruction on the basics of English literature, creative writing & vocabulary building

Handled a broad range of office duties as accountable for communication boards and portals, managing correspondence, assisting with new hire & on boarding paperwork, and assisting with a variety of school events Administrative Assistant & Communication Co-ordinator Tourism Tree Jun’2015-Apr’2016

Responsible for the development, management and execution of overall communication strategy of the organisation

Accountable for updating and maintaining all communication portals with latest processes, polices and product details

Played a pivotal role in managing day to day communication to front line and management ensuring creating clear product pitches, scripting for new product launches, customer impacting issues and process changes

Launched highly impactful “Super Heroes Wall of Fame” reward program for recognising exceptional customer service by associates leading to higher retentivity of associates and 25% increase in customer satisfaction scores

Responsible for initiating recruitment process, conducting interviews, completing on-boarding programs for new hires as well as training team with interactive ways to capture customer feedback and improve processes

Re-designed the interiors of the associates work space with interesting quotes and stories to motivate them to perform best on daily basis

Senior Correspondent cum Sub Editor The Tribune Mar’2008-Jan’2013

Coordinated administrative work, and generated story ideas that helped in revenue generation and increase the reader’s base

Instrumental for reporting and editing the daily supplement which included planning, reporting, writing, editing and page-making of the edition

Stellar in covering a range of areas-News Sports Education Healthcare Lifestyle Travel Retail and Food as a full- time general assignment reporter & and a photographer

Actively conceptualized & designed 100% of content ideas emanating from latest trends; supervised and styled photo shoots; wrote 20+ monthly features; developed new columns; and networked with leading experts across India Staff Reporter cum Editor Hindustan Times Dec’2006-Mar’2008

Responsible for entire content for the lifestyle section: Focus on Food, travel, life style, interiors, celebrity Interviews, beauty, health and fashion

Fulfilled multifaceted duties that included Reporting, news & feature writing, researching proof-reading, headline and cut-line writing, print space planning using knowledge of layout principles

Conducted interviews with readers & sources involved in a story, involved in picture selection and page layout design SIGNIFICANT ACCOMPLISHMENTS

Certificate of Appreciation in FY’16 for efficient co-ordination and communication support to Customer Contact Centre

Crafted 200+ articles for Tribune’s Lifestyle Section along with 120+ articles at Masthead position

Received the Expert Author Award for creating engaging content for Lifestyle section of The Tribune

Authored 100+ articles on Lifestyle, Fashion, Travel, Celebrity talk, health and education : Hindustan Times

Certificate of Appreciation awarded by Hindustan Times for exciting coverage of Campus Connect in FY’07

Won the Rising Star Award for creating engaging content leading to increased readership of Hindustan Times : FY’08 EDUCATION: WES EVALUATED ( A C C O R D I N G T O THE ONTARIO S Y S T E M O F E D U C A T I O N )

Bachelors in Education, Maharishi Dayanand University: 2013-2014

Bachelors of Journalism & Mass Communication (Gold Medallist), Himachal Pradesh University: 2004-2005

Masters in English, Punjab University: 2002-2004

Bachelors in English Honours, St Bedes College :1999-2002

Contact this candidate