Electrical Engineering Customer Service
Resume:
CHRISTINE MACUHA
ac8loz@r.postjobfree.com
HIGHLIGHT OF QUALIFICATIONS
Bachelor’s Degree in Electrical Engineering complemented with a Certificate in Industrial Instrumentation and Automation from NAIT
11 years of as a post-secondary Instructor teaching courses in the Electrical Engineering discipline
Proficient in MS Office (Word, Excel, PPT)
Excellent customer service, communication and interpersonal skills
Efficient time management and organization skills
RELATED WORK EXPERIENCE
Electrical Engineering Instructor II
De La Salle Lipa (Philippines) 2009 – 2016
Prepared and delivered lectures on courses in Electrical Engineering such as AC/DC Circuits, Basic Electronics, Advance Algebra, Differential Calculus, Differential Equations, Statistics and Probability, and Advance Engineering Mathematics
Updated teaching methodologies, course syllabi, outlines and handouts based on the industry requirements and developments in the field of Electrical Engineering
Participated in the development of the course curriculum, action plans and progress reports
Supervised students during laboratory work such as connecting and simulating AC/DC circuits and electronic circuits, measuring voltages/currents and troubleshooting electric circuits
Collaborated with colleagues in addressing teaching issues like conflicts with schedules and with the teaching assignments
Prepared progress reports and grades, department meeting agenda and minutes
Coached and trained representatives of the Regional and National Electrical Engineering Quiz Shows
Assisted with the gathering of pertinent data and information necessary for the accreditation of the college by The Philippine Accrediting Association of Schools, Colleges and Universities (PAASCU)
Electrical Engineering Instructor I
Batangas State University (Philippines) 1998 – 2002
Prepared and delivered lectures on courses in Electrical Engineering such as AC/DC Circuits, Basic Electronics, Statistics and Probability, and Logic Circuits
Updated teaching methodologies, course syllabi, outlines and handouts based on the industry requirements and developments in the field of Electrical Engineering
Participated in the development of the course curriculum, action plans and progress reports
Supervised students during laboratory work such as connecting and simulating AC/DC circuits and electronic circuits, measuring voltages/currents and troubleshooting electric circuits
Collaborated with colleagues in addressing teaching issues like conflicts with schedules and with the teaching assignments
Prepared progress reports and grades, department meeting agenda and minutes
Coached and trained representatives of the Regional and National Electrical Engineering Quiz Shows –2nd place in the Nationals in the year 1998, National qualifiers in 1999
Acted as an adviser of student organization, the Junior Institute for Integrated Electrical Engineers for 1 year, where I helped students organize community involvements such as providing seminars and trainings to out of school youth about efficient use of Electricity and providing alternative lightings to remote areas
Assisted with the gathering of pertinent data and information necessary for the accreditation of the college by Accrediting Agency of Chartered Colleges and Universities in the Philippines (AACCUP)
OTHER WORK EXPERIENCE
Guest Experience Leader / Crew Trainer
McDonalds (Edmonton, AB) 2017 – present
Assisted guests to complete their orders at the kiosk
Checked in with the guests to see if they had what they need
Handled guest concerns and complaints
Awarded Crew of the Month in July 2017
Trained and coached newly hired crews
Recommended for a managerial position
Team Member
Tim Hortons (Edmonton, AB) 2016
Involved in food preparation as per store standards and guidelines
Recorded temperatures to make sure foods was kept fresh and safe to eat
Provided better service by restocking items and keeping the restaurant clean
Communicated with the team regarding duties and expected outcomes
Customer Service Specialist
Walmart Canada (Edmonton, AB) 2016
Processed orders and answered inquiries regarding products
Resolved customer complaints by identifying the problem and determining the best solution like giving a refund or offering an alternative product
Followed communication procedures and guidelines like the 3-meter rule which means that you always acknowledge a person who comes within 10 feet of you
EDUCATION
Certificate in Industrial Instrumentation and Automation
Northern Alberta Institute of Technology, NAIT (Edmonton, AB) 2018
Bachelor’s Degree in Electrical Engineering
Batangas State University (Philippines) 1997
TRAINING
Canadian Workplace Culture and Communication - Effective Engineering Business Communication
Edmonton Mennonite Center for Newcomers (Edmonton, AB) 2018
AutoCAD 2017 LT
Edmonton Mennonite Center for Newcomers (Edmonton, AB) 2018
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