Siebel CRM + Oracle CPQ Cloud Developer (10Years)

Mohamed Farooq Bagurudeen

Senior Siebel CRM/Oracle CPQ Developer

:******.*****@*****.*** : +91-979*******

TECHNICAL EXPERTISE

Having 10.1 years of IT experience in Tata consultancy Services Ltd., implementing Siebel CRM applications & Oracle CPQ solutions involves in Siebel Design, Upgrading and Development including Requirements Gathering, Analysis, Configuration, Integration, Testing, Migration, Administration and Deployment for Siebel Enterprise.

Worked as Onsite Siebel Technical Lead. Managed small sized teams successfully for several releases.

Certified in Oracle CPQ Cloud Service 2016 Implementation Essentials.

Trained in Oracle Commerce Cloud,Oracle Loyalty Cloud & Salesforce

Worked with CPQ CoE Team for developing case study, providing solutions.

Worked on HTML,CSS for customizing desktop layouts in CPQ configuration.

Worked on CPQ Configuration(Config Attributes, Config Flows,Rules,Data tables,FileManager,BML library functions) & Commerce Process (Attributes, Layouts, Rules, Actions, Steps, Approval flow),Document designer.

Excellent Siebel development skills in implementing Siebel Declarative Configuration Alternatives, Siebel Scripting (Server & Browser), Workflow Processes, Personalization, Runtime events and Business Services.

Developed Workflow Policies and Workflow Action and RCRs to implement business requirements..

Experience in Airlines Domain,Call Center and PRM Portal applications

Have good exposure to Manifest Administration, Physical Renderer files, Presentation model, HTML, CSS files.

Expertise in performing Siebel debugging and troubleshooting techniques.

Conducted several trainings on Siebel Application to internal team as a part of application support

Excellent team player with good oral and written communication skills.

Worked in Agile & SLDC Methodology.

SKILL SET

SNo

Technology

Project Exp

Duration

Certification/Trained

1

Siebel CRM

9+. Yrs

Jan 09-Apr 18

-

2

Oracle CPQ Cloud

~ 1Yr

May 18-

Certified

3

Agile PLM

3 Months

Nov 18-

N

4

Oracle Configurator

3 Months

Nov 18-

N

5

Oracle Commerce Cloud

-

-

Trained

6

Oracle Loyalty Cloud

-

-

Trained

7

Oracle Engagement Cloud,Sales

-

-

Trained

TOOLS USED

Siebel Tools

Altova XMLSpy

SOAP UI

Putty

SQL Developer

WinScp

ALM(Application Life Cycle Management)

JIRA

Rally

Oracle CPQ Technical Skills

1.Commerce

Commerce Attributes.

Formula Administration.

Commerce layout.

Library functions.

Commerce Rules.

Commerce Actions.

Approval Process.

2.Configuration

Configuration Attributes.

Configuration Rules – Recommendation,Hiding,Recommended Item,Constrain Rules

Stylesheets.

Datatables

Homepage deployment.

3.Administration

File Manager

BulkUpload/download

Parts Search

Siebel CRM Technical Skills

1.Mainly worked on Siebel versions 8.1, 8.0 and exposure to IP2016.

2.Strong knowledge in Siebel Architecture and Data Model and proficient with Siebel Tools and Client in Technical configuration and customization of Siebel Objects Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Associate & Shuttle Applets, Toggle Applets and Drilldowns.

3.Extensive experience in Siebel EAI – Integration Workflows, Web Services, Integration Objects, VBCs, WSDL, XSLT,Siebel e-Scripting.

Domain/Business Units experience:

Aviation

Telecom

Areas/Application sectors:

Order management

Siebel Call Center

Siebel Partner Portal

Key Projects

Client

Motorola Solutions Inc, US

Duration

August 2018 – Till date

Team Size

15

Role

CPQ Developer

Project

Product Orderability - Enablement

Project Description

Motorola solution offers secure, reliable and efficient communications customized to meet the needs of different markets. Mission-critical communications demand a system that’s stable, reliable and flexible. With a large installed base and multiple vendor support, we offer a wide choice of products and applications so organizations can select exactly the right solution for their needs.

Needs to enable a model with changes captured in business template and changes would be majorly divided into adding new attributes and/or constraining values/hiding attributes.

Responsibilities / Contributions

Worked in team size of 15 as developer implementing requirements shared by modeler through BT.

Played role of Modeling a model from the scratch based on comparing its current implementation legacy system Oracle Configurator & Agile PLM for BOM structure

Delivered each module on time.

Carried out both Unit testing & functional testing.

Involved in writing Automation test scripts for Selenium tool.

Client

Vodafone,UK

Duration

June 2018 – August 2018

Team Size

2

Role

CPQ Developer

Project/PoC

PoC- Datatable update.

Project Description

This is to provide alternate web-based solution for automating ‘Customer’s manual import/export of data in excel sheet for their regular update which is time consuming, requires IT support & prone to human errors and is automated by building web user interface to load modules.

Responsibilities / Contributions

Worked in team size of two as developer implementing requirements shared by TechLead.

Played key role in designing the application and responsible for all the modifications.

Delivered each module on time.

Mainly worked on BML script to pull out the data into UI and for other table operations.

Worked on CSS file to include buttons in the configuration layouts and other UI customizations.

Carried out both Unit testing & functional testing.

Client

TCS Internal (TCS CPQ CoE)

Duration

Apr 2018-Jun 2018

Team Size

10

Role

CPQ Developer

Project

Bank Hardware Solutions

Project Description

The use case is based on a solution to rebuild website of company selling ATMs and Coin sorting machines in addition to many other similar products. For the purpose of this use case we referred to only “Note Sorters” and “Coin Solutions” models to implement.

Responsibilities / Contributions

Worked on case study with group of developers to build solutions individually.

Worked on Configuration & Commerce process

Responsible for testing my development work end to end.

Client

Zebra Technologies, US

Duration

Oct 2017– Apr 2018

Team Size

1

Role

Siebel Techno-Functional Analyst.

Project

Zebra Merlin Order Management

Project Description

Zebra uses Siebel for order entry and pricing system for the AIT and EVM (APAC) business. Customer orders from all the channels – Manual, EDI, Partner Portal (e-commerce), Microsites – are all managed through Siebel.

Also it used for depot repair, contracts and Assets/Install Base

Responsibilities / Contributions

Analyzing all the web services which is responsible for integrated with order fulfillment system ERP & Agile systems.

Responsible for CRM assistance in case of information required from external system.

To execute test scripts and update the result.

Client

American Airlines,US

Duration

Jan 2009 – Aug 2017

Team Size

20

Role

Siebel Senior Developer

Project

SalesLink Application.

Project Description

This application is a comprehensive and easy-to-use solution framework designed for American Airlines’ agents for processing waivers. It aims to automate the decision making process of key business processes related to Corporate, Agencies and Waivers.

Saleslink refers to automation that will utilize a Siebel-based rules engine with an external web-interface to manage account service requests from our travel agency partners, American’s account managers, customer service representatives and other administrative personnel. The service engine will reference default parameters and account specific profiles to perform or deny requested services based on policy rules.

Responsibilities / Contributions

Analyze, design, code, test and document routine enhancements/defects

Perform systems optimization, performance tuning, troubleshooting support for Siebel applications

Support for new development/implementation impacts to the defined architecture

Conduct Design and Code reviews

Production support activities

Personal Details

Father’s Name

Bagurudeen Pitchai

Date Birth

12-07-1986

Marital Status

Married

Graduate Details

B.E Computer Science & Engineering,2008

VISA

H1B ( Valid till 31-03-2016)

I hereby declare that above furnished details are true to my knowledge.

Date: 2/25/2019

Place: Chennai (Mohamed Farooq)

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