Quality Manager, Business Analyst, Functional Analyst

MUFADDAL POONAWALA

365-***-**** ** Tulip Dr, Brampton, ON L6Y3W7 ********.*********@*****.***

Objective

Seeking a full-time position as Business/Functional Analyst involving activities like requirements analysis and documentation, propagating functional specifications to development and testing teams and ensuring successful validation of products

Highlights

Adept at understanding Business Requirements and translating them into Functional Test Cases

Excellent communication skills with an ability to efficiently express thoughts and ideas to all levels of organization

Effective team leader, highly organized and detail-oriented

Proven record of meeting project timelines ensuring highest quality at all times

Well-versed with Quality Assurance processes along with Agile-Scrum methodology (5+ years)

Proficient in JIRA & MS SQL (complex queries with Joins), exposure to HP QC (3 years) and Selenium (1 year)

Professional Experience

Fulfillment Associate I - Outbound Nov. 2018 – to date

Amazon Fulfillment Center – Brampton, ON, Canada

Pick orders of customers, ranging from heavy boxes (more than 50 lbs) to handheld items, using PIT (Powered Industrial Trucks) and ground carts

Assigned responsibility to identify anomalies in process path and report them to management for resolution; successfully uncovered and rectified a defect in pick-logic that existed for over 5 years

Assistant Manager - Quality Jan. 2014 – Oct. 2018

Synechron Technologies Pvt. Ltd. – Pune, India

Single point-of-contact for all phases of the life cycle of the project including requirement analysis, test planning and review, defect troubleshooting and resolution. Clarified business/functional requirements to team members, based on review meetings with Client and Development team

Estimated test efforts and scheduled deliveries, tracked progress based on goals set by Client, and escalated risks to project timelines

Coordinated daily status calls with Client and onshore team; reported project status to Clients and senior management, in the form of emails, calls and presentations

Team Lead - Quality Jan. 2013 – Jan. 2014

Synechron Technologies Pvt. Ltd. – Nashville, TN, USA

Participated in analysis and resolution of all high-priority and high-severity Production failures; aligned Business, Development and Testing teams to implement solutions

Actively worked with Development and Business teams to understand problem areas, and to troubleshoot defects in functionality. Initiated discussions with Business teams to understand process workflows further ensuring thorough verification of defect-fixes

Primarily responsible for collection and reporting of metrics involving number of critical defects, QA builds, test coverage

Senior Associate – Quality Aug. 2006 – Jan. 2013

Synechron Technologies Pvt. Ltd. – Pune, India & Nashville, USA

MUFADDAL POONAWALA

365-***-**** ********.*********@*****.***

Education

Bachelor of Computer Science – University of Pune, India 2005

Other

Certified Associate in Software Quality (CASQ), from QAI

Certified Six Sigma Green Belt Professional, from ASQ

Certified Lean Six Sigma Professional, from ASQ

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