Customer Service Manager
Resume:
Joel J. Drager
Hastings, MN ****3
******@*****.***
Objective: To contribute my advanced skills and experience as a telecommunications system technician within a reputable company
Education: Telecommunications System Technician. Dakota County Technical College- Rosemount, MN.
Graduated June 1998
Relevant Coursework: AC/DC, Advanced Cabling and Wiring, Microprocessors, Fiber Optics, PC Repair, Digital Boolean Logic, DTE/DCE, PBXs (SX-20, SX-50) LAN Management, Protocols, ISDN, Tis, Key Systems (1A2, GLX Plus) DOS, Basic Voice Mail, Time Division Multiplexing.
Computer Technical Skills:
Networks: Bridges, Ethernet, Token Ring, Gateways, Routers, Twisted Pair, Fiber Optics
Repeaters: MAUs
Modems: Multiplexers, Packets
Operating Systems: Windows
Communications: OSL ProComm, RS-232, TCP/IP, Telephony, Async, Bysync, ISDN, HDLC
Employment History: Frontier Communications- Lakeville, MN
19 Years of experience/profound knowledge working with DSL and Dial Tone
Provided outstanding customer service at businesses and residentially
Have the skills to be able to troubleshoot network problems and come up with a resolution.
Inspect and service equipment and wiring.
Set up and maintain devices such as telephones lines, modems and internet routers.
Experience with T1 issues
Provided multiple up sale leads
References:
Mark Doffing- 651-***-**** Co-Worker
Eric Carlson- 612-***-**** Neighbor
Andrew Jewison- 507-***-**** Son in law/Service Manager
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