Network Engineer

PETER EDOSOMWAN

*** ***** ****, *******, *******, M9R 1T4

***********@*****.*** 647-***-****

CAREER PROFILE

Passionate IT Professional with over 4 years’ progressive experience in Network Infrastructure, End User/Network Support and Service Management duties with a track record of consistency delivering organizational goals and objectives E.g. Optimum user satisfaction, 99% Network and Server availability

Demonstrates excellent customer service orientation, independence and team work, verbal and written communication skills; possesses analytical and problem-solving abilities, aptitude for self-development and industry awareness

TECHNOLOGICAL EXPERIENCE AND PROFICIENCIES

Software:

Monitoring software, PRTG, and Solarwinds applications. MAC OS, MS Windows 7, 8, 10 & O365 office suite, Visio, Antivirus software, SNMP applications, Sophos Anti-Spam, Common desktop/Laptop software

Platforms:

Cisco Networking (Data and Voice), Windows Server 2012 r2, WAN, Voice recording: Polycom (Voice and Video conferencing devices), Mobile Device Management

Escalation/Ticketing Systems:

Manage Engine, Spiceworks, PRTG Ticketing Service

Hardware Supported:

High-end Cisco Routers, and Switches, Dell SonicWall, Wireless devices: Cisco Aironet, Dell Sonic Points, HP Aruba Switches/Access Points, Modems and Fibre optics. Telephony Systems: Cisco VOIP phones, Escene PBX and VOIP phones, Network Printers, Network Cabling Infrastructure, etc.

Networking:

Layer 2 & 3 Routing and switching, LAN & VPN/Remote Connectivity, TCP/IP VPN, EIGRP, MPLS, OSPF, High availability technologies e.g. HSRP. WAN optimization, Wireless Networking, authentication System Admin: Active Directory, DHCP, DNS, Microsoft Exchange, Security/Firewall: Cisco ASA, Fortinet, Fortigate series, Dell SonicWall.

PROFESSIONAL EXPERIENCE

IT Support Analyst

Astound Group May 2018 - Date

•Provide technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support

•Manage network infrastructure across all sites, ensuring the devices are properly monitored, proactively observing and mitigating network security threats

•Ensure quality and consistent documentation including, but not limited to, knowledgebase articles to streamline issue resolution, systems documentation, policy and procedures, and other end user training documentation

•Prioritize and manage all open requests in the Service Manager incident/problem/change ticket queues in accordance with established SLAs in the Incident Management application

•Contribute to the development and maintenance of standards, policies and procedures regarding all IT-related

items

•Assist with the implementation and execution of new/upgraded systems implementation and other IT-related projects

•Conduct equipment and vendor research, and work with 3rd party vendors to implement new systems or resolve issues

•Manage routine maintenance of all hardware and software

•Ensure disaster recovery systems are in place and functioning

•Ensure up-to-date inventory of all IT assets in the Canadian offices

•Conduct IT onboarding and end user training

•Manage network infrastructure across all sites, ensuring the devices are properly monitored, proactively observing and mitigating network security threats

Network Engineer

Dangote Industries Limited, Nigeria Nov 2016 - Feb 2018

●Managed network infrastructure across 100+ sites; ensured the devices were properly monitored, proactively observing and mitigating network security threats

●Implemented weekly configuration backup of all Network Devices (Switches, Routers) through a custom Linux backup configuration manager, Cisco Prime Infrastructure, while ensuring the ios and software images of all network devices were up to date

●Proactively supported production datacenter, network and servers, ensuring prompt identification of issues and managing resolution; achieving 99% SLA of Sites’ & Network infrastructure availability

●Coordinated emergency and scheduled maintenance by 3rd party vendors and Providers, acting as first line of contact with 3rd party vendors/ISPs

●Improved systems’ efficiency, reliability, and performance through proactive monitoring of systems’ capacity, and analyzed performance of datacenter, server, application, and network infrastructure

●Executed and participated in IT Infrastructure projects; the Datacenter revamp, cabling infrastructure reorganization, and Datacenter LAN restructuring which was successfully achieved, leading to the issuance of the ISO 22301 certification to the Company by the International Standards Organization

●Actively participated in routine cable management operations across different sites, ensuring a neatly arranged cabling structure in the site’s LAN

●Supported other teams on NOC 24X7 rotation-duty, on weekends and nights to ensure network uptime and availability; promptly resolving issues logged on Spiceworks

●Monitored file replication from production environment to disaster recovery sites, ensuring 99.9% uptime in network resources at both ends

IT Support/Network Administrator

Transmed Distribution & Logistics, Nigeria Jan 2016 – Nov 2016

●Consistently achieved 98% network/server uptime and efficiency through daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes

●Successfully implemented automated daily backup operations and disaster recovery testing, while reviewing system and application logs, and verified completion of scheduled jobs and processes

●Ensured efficient and proper cable management techniques were employed in the Server room and the LAN infrastructure of the company

●Carried out configuration, deployment and management for all enterprise application servers, databases, network storage, network devices, data backup and security; troubleshooting and resolving hardware and software issues

●Liaised with 3rd party Vendors and Service providers, minimizing costs for the Company by 10-20% through efficient negotiation of pricing and fees

●Administration of all Company’s Business Solutions (Sales Apps [SFA] - Transmed MyStore & P&G Ivy SFA) and its corresponding backend portals, across all Pan African branches; Application related setup and support as well as Database and Portal management

●Managed the Microsoft Exchange server, Active Directory services (supervised User configuration and deactivation), server imaging, File server/storage solutions including file replication

●Provided problem-solving support services to system users across all branches

Forensic Support Analyst

KPMG Nov 2015 - Jan 2016

•Handled inbound calls at the Ethics Line Call Centre, ensuring timely response to escalations

•Performed Data Analysis using specialized Data Analytics software tools (MS Excel, Caseware, IDEA, etc.)

•Provided problem-solving support to Engagement teams

•Delivered Corporate Intelligence Services (Integrity Due Diligence, Background Searches), achieving prompt delivery of Corporate Intelligence reports within specified timeframes

IT Support Analyst

KPMG Mar 2015 - Oct 2015

●Provided prompt technical assistance and support to End-Users, requests, and issues related to hardware, software, network connectivity and application support

●Implemented Files, system and disaster recovery operations on faulty hard drives, Servers and related Backup activities ensuring minimal data loss in case of eventualities

●Managed the McAfee Endpoint Encryption tool console which successfully encrypted data contained in 1000+ laptops, also providing double layer security

●Documented and maintained all incident records clearly, concisely and effectively

●Managed the Service Manager incident/problem/change ticket queues in accordance with established SLAs in the Incident Management application

●Successfully handled Assets and Inventory of 4000+ assets in store, as well as assets assigned to 1000+ End users

●Installed, configured, tested, maintained, monitored and troubleshot end user workstation hardware, software, cabling, and networked peripheral devices

●Created and maintained service catalogues, inventory, diagrams, specifications and configuration data in document repositories (on MS SharePoint) and the knowledge management database

●Conducted onboarding for new hires and end user training, which reduced the number of recurring issues logged by Users

CERTIFICATIONS

•Cisco Certified Network Associate CCNA (Feb 2018)

•Cisco Certified Network Professional (In view)

EDUCATION

Bachelor of Science in Computer Science AMBROSE ALLI UNIVERSITY, Nigeria

Equivalent to a Canadian Bachelor’s Degree as evaluated by WES (World Education Services, Canada)

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