Business Analyst

Profile

A consummate IT and Business Analysis professional, possessing intricate knowledge of modern software development best practices and excellent understanding of the Software Development Lifecycle (SDLC) phases and methodologies (Agile, Waterfall and RUP). Additional competencies include proven leadership skills, requirement gathering skills, analytical and critical thinking skills, facilitation and presentation skills, problem solving and modelling skills as well as being an excellent team player.

Core Skills Summary

BA Skills

Strategy Analysis, Requirements Elicitation skills, Joint Application development (JAD), Facilitation skills.

System Development Lifecycle (SDLC) methodologies:. Waterfall, Agile (Scrum), Iterative, RUP

Business Process Re-engineering (BPR) /Process Improvement (BPI), Business Transformation.

Agile (Scrum)

Sprint Planning, Sprint Retrospective and Review, Daily Scrum Meetings.

Product Backlog, Sprint Backlog, Done Increment evaluation,

Project/Programme Management

Business Case Development, Scope Document, BRD,

Impact Analysis, Root Cause Analysis and SWOT Analysis, GAP Analysis,

IT Project, Configuration and Change Management,

Testing/QA

Quality Assurance (QA) Testing,

System and Integration Testing,

Regression testing.

User Acceptance (UAT) Testing

Software Skill

Portal / Web Applications Development and Enhancement Projects.

Custom development and implementation of application software.

MS Suite: Word, Excel, PowerPoint, Project, Visio, MS SharePoint, Outlook, Windows 7, 8 and 10

Soft Skills

Unified Modelling Language (UML).Use Case, Fishbone Diagrams, Swim lane Diagrams.

Training, Mentoring, Leadership and Public Facilitation.

Uber team player with excellent interpersonal skills.

Professional Experience

Improvtek Consulting, Mississauga. Canada September 2017 – Till Present

Business Analyst

Project #1: IBM Cognos BI COTS Implementation Project to replace client legacy solution

Project #2: Web Portal Enhancement Project: total revamp of the client’s portal to make it more responsive, intuitive and user friendly

Role/Responsibilities

oParticipated in project Planning and helped develop artifacts such as Project scope, Business Case, project plans, project Charter and determine milestones

oInitiated change management processes, compiled and monitored change tickets in Remedy system

oInterfaced with Change Management group, technical and business architect and third party vendors from IBM,

oDeveloped deliverables such as BRDS, SRS, traceability matrices, use cases, test cases and obtained sign offs on these as well approvals for implementation

oAssigned network support teams, successfully performed requirement management, quality assurance, and change management tasks

oFacilitated meetings, participated in process re-engineering walkthroughs, brainstorming sessions with stakeholders, subject matter experts, and sponsor, displayed excellent analytical, problem-solving and decision-making skills

oSupported the BI COTS initiative,updated the project charter, Scope Document and BRD, attended project status report meetings, updated dashboards for cross functional teams and stakeholders, demonstrated expertise in MS office

oDocumented project Business Case, developed functional and non-functional requirements for the BRD.

oManaged the project time, resources, scope, budget and communication and created Decision Requests and organizational changes.

oFacilitated meetings of business and technical teams, participated in process re-engineering walkthroughs, brainstorming sessions with stakeholders, SMEs, and ensured new managements PCI compliance business rules were validated and reflected in the system

Topron Consulting Inc. Canada June 2014 – September 2017

Contract Business Analyst

Project #1: System Upgrade Project for Central Taxation System (CTS): Upgrade project involved upgrade from Legacy MS Access database to SQL Server backend and .Net front end

Project #2: BI Data Warehouse Infrastructure Enhancement Project

Roles / Responsibilities:

oUsed MS Visio to create a visual depiction of the solutions business and Gaps and project deliverables.

oCreated use case diagrams and process maps to depict process steps and business architecture artifacts demonstrated good communication and consultation skills to determine client needs; participate in developing and fulfilling customer service

oConducted impact analyses and reviews of proposed change request and updated approved changes.

oCreated test plans and test cases to validate the solutions, mitigation approaches and updated issue logs, and escalated and resolved issues, conducted UAT and updated lessons learnt information.

oSupervised the copying of data from source to target without disrupting or disabling active business processing (Passive Shadowing).

oWorked with the data base team to ensure that database servers were consolidated and reviewed changes to database schemas and structure, and operational governance policies and structures.

oWorked with the subject matter experts located in Mumbai India, Chicago USA, and London UK to provide solution as per the project charter,engaged Business Leads, Developers, Architects and QA team to identify Current State functional requirements, and develop the solution, facilitated leadership, management and consultations related to identifying and analysing project, program strategy, supporting organizational process, business and policy.

oHelped liaise with the vendors and participated in vendor selection process

oCreated project artifacts, participated in “Walkthrough Sessions” with clients and got sign –offs on project deliverables.

oParticipated in JAD workshop and review sessions and helped interpret business needs to technical teams and testers.

oHelped create test documentation such test strategy/plans and supported the QA testing effort by escalating defects, and ensuring bug fixes and smooth implementation of the solution to test that the correct number of records was created, successfully loaded into the correct fields and formatted correctly

oChecked for post-migration clean-up issues, coordinated and managed the issue logs, conducted UAT and issued UAT reports

National Health Insurance Scheme Abuja, Nigeria. March 2013 –May 2014

IT Business Analyst - Fulltime role Project: Various IT Application Development Projects

This was a fulltime role and involved supporting multiple projects and systems development initiatives, utilizing multiple SDLC methodologies and working with cross functional teams.

Roles /Responsibilities

oManaged various projects monitored and controlled the projects within constraints of risk, budget, time, resources on both new and custom development initiatives and business process improvements

oActed as liaison between the client business units and IT and lead the Business Requirements Gathering process to elicit the true needs of the client.

oConducted investigations for Business Cases and providing estimates and justification for proposed projects to the Business.

oDocumented Business Analysis artifacts such as BRD, Use Cases and diagrams, Product Backlogs, Sprint Backlogs and established acceptance test criteria with client (UAT).

oAccomplished process mapping to identify AS IS information, procedure, and decision flows and develop TO BE state process maps.

oPerformed gap analysis, and identification of any areas for business process improvement within existing procedures, methods and business processes by conducting different elicitation techniques.

oPrototyped potential solutions for business process re-designs where necessary using UML tools such as MS Visio, Ishikawa diagram and suggested recommended course of action.

oDeveloped functional and technical specifications for delivering new and maintaining existing business applications.

oActed as a subject matter expert with regards to business needs and application design related activities. This included leading configuration and design reviews within the project development team.

oAssessed existing procedures and methods, identified and documented items such as database content, structure, application subsystems and developed data dictionaries within the development team.

oInteracted with other IT functional units to understand their functional and non-functional requirements and build applications that meet the business units’ objectives.

oSupported and prepared training manuals for staff trainings to aid them in learning about the new system and for system support of the incoming design

oDocumented business rules and conducted data mapping of the various CRM data and helped with Case Management linked to Bodily Injury claims/ Medical claims both personal and commercial line policies,

oEnsured regular flow of information between the entire project team by means of MS SharePoint for document library and collaboration, M.S outlook, formal and informal briefings sessions, memos and teleconferences.

oParticipated in “walkthrough sessions” with project team and helped with SOW, and RFI, RFQ, RFP.

oModelled process and workflows by means of UML diagrams like business use cases, system use cases activity diagrams, fishbone diagrams and process map diagrams.

oConducted requirement elicitations throughout the project and supported the project manager to ensure that the project remained within timelines and that there was no scope creep which would have negatively impacted the initiative.

oWorked in consultation with the project team, solutions and business architects to develop artifacts as set down within the project timelines and completed client proposals.

oDocumented lessons learnt and participated in the project closeout

Phase3 Telecoms Limited, Nigeria. March 2012 – February 2013

Junior Business Analyst - Fulltime role Project: Various IT Application Development Projects

This was a fulltime role and involved supporting multiple projects and systems development initiatives, utilizing multiple SDLC methodologies and working with cross functional teams.

Roles /Responsibilities

oPerformed workflow analysis, designed manual & automated business processes and procedures of the different systems,

oParticipated in defining stakeholder requirements and worked with project team to achieve project objectives. Mastered both wireless/wire line technologies products/services and products such as Data, Voice, VOIP, & Cellular Wireless Apps

oManaged Organizational Change, Documented business, functional and non-functional requirements, business process flow models, screen mock-ups, Prototyping, Brainstorming, Interface & Document Analysis to gather requirements for development system and created UML diagrams.

oParticipated in procurement and contract administration processes. Worked closely with the Contract Administrator to facilitate vendor selection and bidder conferences, Statement of Need, LOI, RFQ, and RFP and performed UAT.

oAccomplished process mapping to identify AS IS information, procedure, and decision flows and develop TO BE state process maps.

oActed as a subject matter expert with regards to business needs and application design related activities. This included supporting configuration and design reviews within the project development team.

Education

Master’s Degree in Telecommunications Engineering October 2010 – December 2011

University of Sunderland (World Education Services Evaluated) Sunderland, United Kingdom

Bachelor’s Degree in Computer Science and Mathematics January 2003 - December 2008

Federal University of Technology Owerri, Nigeria

Certifications

oCisco Certified Network Associate April 2009

oCertified Ethical Hacker V6 April 2009

oInternational Institute of Business Analysts (IIBA) - Member in good standing. (CBAP) in view

Other Trainings Attended

oCisco Certified Network Associate (Security) November 2016

oCertified Information Systems Security Professional October 2013

oCertified Business Analysis Professional January 2012

oMicrosoft Exchange Server April 2009

oMicrosoft Certified Information Technology Professional April 2009

oRedhat Linux April 2009

oCisco Certified Network Professional April 2009

oPC hardware April 2009

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