Customer Service Representative

JENNIFER A KLEIN

** ******* ****

PO Box ***

Dunlap, TN 37327

Phone: 850-***-****

Alt Phone: 850-***-****

****@****.***

Objective

My objective is to stay in customer service. I have found that I do enjoy the interaction with people. I do have several years of managerial experience and do hope to find a position in management with a customer service oriented company. Ability Summary

Data Entry, Filing, Multi-line phone system, Customer Service, Cash Handling, Teller Duties, 10 key Calculator, Microsoft Word and Computer literate. Employment History

Technical support for iOS devices/troubleshooting (work at home position) 10/2017-8/26/2018

KellyConnect

Panama City, FL

I have been working for Kelly Connect since October providing technical support for Apple iOS devices.

I troubleshoot with customers to resolve their issue. I am using an iMac computer provided to me with software that is needed to provide the support. I log the interaction and we have KPI's that need to be met during the interaction.

Telephone Customer Service Representative/Newspaper Carrier 2/2014-Present

Panama City News Herald

Panama City, FL

I assisted customers with their newspaper subscription and did up-selling as much as possible. Cashier

08/2011-2/2014

Dalia Food Mart

Panama City, FL

I was a cashier at a convenience store.

Guest Service Representative

05/2010 - 02/2011

Red Roof Inn

Panama City, FL

I assisted our guests with reservations, check-ins/outs. I did my very best to assure the guest is happy with the Hotel and will leave with pleasant thoughts of their stay. I have proven to do that very thing as many guests have written and called to inform the manager that their stay was pleasant and that I had made them feel very welcomed. Store Manager

01/2006 -04/2009

Zaxby's

Lynn Haven, FL

I ran all operations of the restaurant. I did all the hiring and firing, I did all the schedules for managers and employees. I did the inventory and truck orders. My store was the #2 store of all of Zaxby's franchising, while I was in charge. CUSTOMER SERVICE

Member Service Representative

07/2001 - 10/2002

Tyndall Federal Credit Union

Panama City, FL

Assisted members with all their financial needs.

Education

05/1988

Bay Path Junior College

Associates Degree

Executive Assistant

06/1986

Maloney High School

High School Diploma

General Study

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