Customer Service Representative
Resume:
Leah Williams
Germantown, MD 20874
Phone: 904-***-****
************@*****.***
Professional Summary
Customer Service Representative with clerical and program manager experience. Detail-oriented with the ability to multi-task to help people and bring swift resolution to customer issues.
Experience
Customer Service Representative
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Maintained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Ensured quality assurance and verified that appropriate measures were made to resolve customers' concerns.
Determined and processed billing for services requested.
Referred unresolved customer grievances to designated departments for further investigation.
Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.
Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compared disputed merchandise with original requisitions and information from invoices and prepared invoices for returned goods.
Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Work History
Customer Service Representative
Husqvarna /Electrolux Orangeburg, SC 2002 – 2007
Precision Response Corporation Palatka, FL 2007 – 2010
Clay County School District Green Cove Springs, FL 2010 – 2015
Florida State (People First) Jacksonville, FL 2015 – 2016
Education
Associates of Arts Degree Florida State College at Jacksonville Jacksonville, FL
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