Data Entry Customer Service

SHERI CAIN

** ******* ****, **** ******, IA ***** • Home: 319-***-**** • ac8lah@r.postjobfree.com

Professional Summary

Call Center Representative versed in customer support in high call volume environments.

Superior computer skills and telephone etiquette. Motivated customer service specialist with over 2 years

experience in a fast-paced, team-based environment.

Lead Data Entry Operator accomplished at transposing large amounts of data with accuracy and speed. Highly

organized and detail-oriented.

Productive Data Entry Operator driven to accomplish data entry tasks on time or ahead of schedule.

Skills:

· Exceptional communication skills

· Quick learner

· Typing speed 50 wpm

· Maintaining Accuracy

Work History

Customer Service Representive : 08/15/14- Current

Sedgwick CMS - Coralville, Iowa

·Answering calls about FMLA /Short Term disability claims

·Filing claims for the customer

·Directing calls to the proper department

·Meeting Compay metrics

Lead Data Entry Operator, 04/1995 to 12/2013

PEARSON – Iowa City, IA

• Data Entry and Verification.

• Training Temporary Employees

• Customer Service : Answering Phones.

• Greeted customers entering Pearson to ascertain what each customer wanted or needed.

• Politely assisted customers in person and via telephone.

• Directed calls to appropriate individuals and departments.

High School Diploma: 1976

West Branch High School - West Branch, Iowa

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