Warranty Administrator
Resume:
LEA MATTHEW
***** *.*. ******* ** **, Lot *,
Wickenburg, AZ 85390
*********@*****.***
PROFESSIONAL SUMMARY
Versatile and hardworking, driven to improve productivity and customer / employee relations with attention to detail and a professional demeanor. SKILLS
Attention to detail Paperwork processing
Record Keeping skills Customer service
Administrative support Scheduling
Professional phone etiquette Flexible
Customer and client relations Information security Pleasant demeanor
WORK HISTORY
Jones Auto Group Wickenburg, AZ
February 2012 to Current
Warranty Administrator
Obtained all pertinent information to process warranty claims Reconciled monies due, followed up on outstanding claims, worked with accounting department to obtain payments. Accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations. Monitored factory recalls and announcements to stay on top of changes. Cataloged and managed department records and files for prompt and efficient retrieval. Prepared payroll for staff of 18+ direct reports.
Responded to inquiries and researched and resolved problems related to transactions handled by the department. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow. Super 8 Motel Wickenburg, AZ
November 2010 to February 2012
Front Desk/Assistant Manager
Oversaw all front desk operations with an eye for hotel reputation, staff productivity and operational efficiency. Coordinated with room service, housekeeping, maintenance and security to meet all guest needs. Checked guests in an out of the hotel, made reservations and processed payments. Created lasting relationships with guests that built loyalty and drove hotel revenue. Prepared weekly employee work schedules for team members. EDUCATION
Diploma • Hollister High School Hollister, MO • 1980 Warranty Administration - Ford Motor Company And Fiat / Chrysler require all Warranty Administrators to continue education by attending live classes and passing classes on-line. Warranty Administrators must be certified to maintain employment as that position. Each year I have attended all and have achieved Master status with both companies since 2013. I have maintained a high ranking in my accuracy and timeliness of claims submitted and paid.
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