Agha M. I. Bustamam

*** ******** ***, ********, ** L8P 2M7

Phone: 289-***-**** E-Mail: ac8l5q@r.postjobfree.com

Summary of qualification

• Strong grasp of Microsoft Office suite, HTML, JavaScript, CSS, assorted operating systems and numerous applications.

• Effective communication, clear writing & attention to detail.

• Experience in administrative, project management and staff managements.

• Able to work in a large team, troubleshoot, react well in changing environment Education

Bachelor of Arts 2002

• Waterloo University, Canada

HTML, JavaScript & CSS 2016

• Codecademy.com (Online Program)

Experience

Blueboxonline 2017 – 2018

Tunbridge Wells, United Kingdom

Role: Project manager

• Oversaw three department of Blueboxonline.com such as Cloud-ePos.com, Webachino.com & Loyal2.com.

• Schedule and coordinate online meetings with current and potential clients.

• Assist clients with API integration and Electronic Payment of Sale Software. Cogeco Cable Canada 2010 – 2017

Oakville, Ontario

Role: Sales & Customer Specialist

• Handle customer inquiries, complaints, billing questions & sales/service request.

• Helped company attain the highest customer service rating (as determined by external auditor).

• Ensuring all contractual requirement in terms of sales are met daily. Nissan Motor Company 2006 – 2010

Role: Recall & Finance Specialist

• Verify & compile documents for internal audits for submission to head office.

• Provide reimbursement to vehicle owners.

• Worked closely with dealership & independent mechanic to ensure all cases closed. Page 2

Hamilton Community Pharmacy 2005 – 2006

Role: Pharmacy Technician

• Assisted in transferring entire patients database to new system.

• Worked with health professional & customers, measure medications, labels and provide instruction for medication.

Kumon Learning Center 1999 – 2002

Role: Math & English instructor/ Computer Technician

• Create tracking system for students and staff.

• Conduct one-to-one sessions for English & Math.

Skills

• Technical language: HTML, CSS & JavaScript

• Spoken language: English, Indonesian & Mandarin.

• Familiar with Adobe Premier CC & Adobe After Effects. Languages

• English, Indonesian & Mandarin

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