Technical Analyst

PALOMA D’SILVA

**** *** ******, ***********, ** 647-***-**** ************@*******.***

PROFILE

Forward-thinking technical enthusiast interested in obtaining a position within IT to enable me to utilize my teamwork abilities and technical skills that offers growth and advancement in opportunities, and to provide exceptional customer service.

CURRENT PROJECTS

●http://palomads.wixsite.com/omnilifesafety

●https://github.com/PalomaD1

TECHNICAL SKILLS

Programming & Web Technologies

Languages: Java/J2EE, C, C#, ADO, PHP, HTML5, ASP, .NET, XML, AJAX, JavaFX, Linux Shell Scripting, Bash, CSS3, JavaScript, JQuery, JSP, Servlets, JDBC, JSON, JSTL, UML

●Solid understanding of Object Oriented Design and Technical Architecture

●Built a mobile web based application using AJAX, JQuery, JSON

Database Management

Tools: MS Access, MySQL, PL/SQL, DBRS

Strong command in SQL Queries, PL/SQL procedure, functions, triggers, exceptions & transactions

●Capable of creating new Database from scratch using Normalization, Integration, User Views, ERDs and report building using Report Builder

●Knowledge of entity relationship diagrams and class diagrams

Networking

Tools: GNS3, Wireshark, Kali Linux, Windows Server 2008/2012

●Knowledge of Routing/Switching, IP Addressing and Subnetting

●Knowledge of different protocols of networking & different layers of OSI model

●Understanding of Network Security, Firewalls, VPN

Other Skills

●Knowledge of the Software Development Life Cycle (SDLC) – Waterfall, Agile, Scrum

●Possess skills to monitor/maintain well, write documentations, and create UML/workflow diagrams

● Proficient with a variety of applications including Microsoft Office tools, Visio, MS Project, NetBeans, Eclipse, Visual Studio, Notepad++, GNS3, Visual Paradigm, SSH, emu8086

INTERPERSONAL SKILLS

●Proven sales and customer service skills developed through years of sales and customer service experience

●Demonstrated ability to work with others effectively in teams with an ability to conceptualize and articulate new approaches and skills

EDUCATION

Diploma in Software Engineering, Sheridan College, Brampton, ON 2016 – 2017

-Sheridan College Bursary, GPA 2.9+

Bachelor of Science, Western University, London, ON Graduated 2013

-Environmental Earth Science Specialization, GPA 2.8+

-Western Scholarship of Distinction

WORK EXPERIENCE

Technical Analyst, Oracle, Mississauga, ON February 2018-present

-Provided assistance with troubleshooting workflows, customized forms and PDF/HTML templates within the NetSuite SuiteCloud team

-Utilized programming languages such as JavaScript, HTML, Freemarker, and knowledge of the software development life cycle and workflows in order to troubleshoot customer inquiries within specified service level agreements(SLAs)

-Received award for perfect customer satisfaction from department Director

-Translated support tickets in French for multilanguage customers

Computer Repair Technician(Contract), RCTO, Mississauga, ON November 2017-February 2018

-Assisted in troubleshooting of system failures or bugs and provided solutions to restore functionality

-Maintained and repaired technological equipment for orders

Lead Generation(Contract), BCI Ltd., Mississauga, ON February 2017-May 2017

-Qualified leads for inside sales representatives over the phone and met targets of generating 10 leads per day

Casual Brand Ambassador, BOOM Marketing, Toronto, ON January 2016 – December 2016

-Promoted various beverage products at LCBO and Beer Store locations to customers and promoted product knowledge and sales

Inside Sales Representative, Search Realty Corporation, Mississauga, ON December 2014 – December 2015

-Scheduled appointments for real estate agents to meet with buyers and sellers, and helped recruit prospective agents to join brokerage

-Converted inbound leads to appointments through telesales techniques based on booking one appointment every three hours

Telemarketer, Meritrust Financial Group, Mississauga, ON April 2014 – September 2015

-Generated new appointments and acquired new clients through conducting cold calls for insurance products

Program Coordinator (Contract), Metis Nation of Ontario, Toronto, ON October 2013 – March 2014

-Coordinated the Métis Relations Resource Program for the Adaptive Phased Management (APM) project

-Conducted visits to remote Aboriginal communities in Ontario to facilitate community engagement for the site selection

process of the NWMO Deep Geological Repository project

AWARDS

●Sheridan College Bursary 2016 and 2017

●IMPACT! Conference for Sustainability Leadership Admission Bursary 2012 - 2013

●Equals6 Top Talent Scholarship

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