Customer Service Manager

CURRICULUM VITAE OF

Lindiwe Tshabalala

Home Address: **** ***** ******

Naturena

Ext 19

2095

Contact Number: 083*******

Alternative Number: 060*******

Identity Number: 941**********

Email Address: *****.*****@*******.***

EDUCATION AND QUALIFICATIONS

High School: HOERSKOOL DIE FAKKEL

Grade 12

Subjects Completed: Mathematical Literacy Geography

English (HML)

Afrikaans (FAL)

Life Orientation

Business Studies

Computer Application Technology

Company : Cell c

Position : Customer Service Agent

Experience: Customer Service

WORK DESCRIPTION AND DUTIES

Answering incoming calls

Ensuring that correct allocations are performed to the correct accounts.

Handling bill disputes.

Processing sim swops.

Checking balances and outstanding amounts on contracts.

Assisting customers with cancellations.

Processing payments made by customer and setting resubmissions on accounts.

Handling customer complaints and queries.

Ensuring that customers’ lines are reactivated when payment reflects.

Resolving complaints and taking queries.

Data capturing.

Calling customers to conduct interviews and surveys.

Adhering to standards and guidelines set by the company.

PERSONAL SKILLS AND ABILITIES

Computer Literacy - Microsoft Excel, Email, Microsoft Word 2013 and Spreadsheets, Communication skills - English, Isizulu, Setswana, Sesotho and Isixhosa, Leadership skills, Analytical and Numerical skills, Customer focused, Problem solving skills.

WORK REFERENCES

Reference: Busisiwe Sihlali

Relation: Supervisor

Company: Cell C

Contact Number: 084*******/ (084-***-****

Duration: 05/01/2016 – 11/08/2016

Company : Multichoice

Position : Customer Service Agent

Experience: Customer Service

WORK DISCRIPTION AND DUTIES

Resolving customer queries over the phone.

Maintains customer records by updating account information.

Greet customer warmly and ascertain problem or reason for calling.

Assist with placement of orders, and processing refunds.

Attract potential customers by answering product and service questions, and suggesting information about other products and services the company offers.

Maintains financial accounts by processing customer adjustments.

CUSTOMER SERVICE REPRESETENTIVE SKILLS

Customer service, Product knowledge, Quality focus, Problem solving, Market knowledge, Documentation skills, Listening, Resolving conflict, Analyzing information, Multitasking.

WORK REFERENCE

Reference: Ntuthuko Nzimande

Relation: Supervisor

Company: Multichoice

Contact Number: 081-***-****

Duration: Current

COVER LETTER

Dear Hiring Manager:

I am interested in working for your company as a customer services representative, at your Call Centre. I found out about the opportunity through the career website.

My long term experience in customer service has taught me how to meet and exceed each customer’s expectations with service that sells! I have assisted all types of customers in all type of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through loyal patrons is of utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.

I am a fast learner and always eager to learn. I would welcome any opportunity to prove my worth to my employer, I have strong communication skills. I love challenge and I work well in a team or individually.

I will be available for interviews and start working at your convenience. I can be reached on 083*******, or you may email me at *****.*****@*******.***.

Sincerely,

Lindiwe Tshabalala

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