Pega

Gargi Chakrabarty

MOBILE: +1-716-***-****

EMAIL : *****************@*****.**.**

INTRODUCTION

• PEGA Lead System Architect with over 8 years of experience in process improvement, automation & decision management.

• Technology Professional with extensive experience in delivering automation driven solutions for the back office & contact center.

• Have been a part of Fortune 500 client in insurance services in USA and India.

• Extensive experience in providing estimations for new projects. SKILLS

• Technology: PegaRULES Process Commander v5.4, 6.x, 7.x; JavaScript; SQL; HTML

• Technical Architecture: Digital Process Automation; CRM; Decision Management

• Domain: Retirement Services

• Project Management: Agile; Iterative; Waterfall

EXPERIENCE

Consultant CRM, COGNIZANT TECHNOLOGY SOLUTIONS USA (December 2015 – Present) Project Experience:

Lead System Architect for multiple projects on a core Retirements Platform Client: Fortune 500 company providing insurance, investment management, and other financial products and services

Location: New Jersey, USA

• Lead System Architect for PEGA upgrade from 5.4 to 7.1.9

• Architected and implemented solutions in improving customer experience; product development; DOL Fiduciary; plan onboarding and sales life cycle management.

• Managed multiple projects within a multi-year program to transition key business processes for the Retail Ops and Sales team; Enrollments teams, Distribution and Loans team.

• Lead System Architect for the Pega platform on a key initiative onboarding a $5 billion annual plan.

• Functional and delivery lead in defining case management solutions in Pega for key digital initiative aimed at improving the customer experience through the hardship process thereby reducing contact center inbound calls by 60% for hardship withdrawals.

• Leading multiple projects as Lead System Architect like Introduction of post-tax emergency savings as a new product offering; Contact Center continuous improvement initiatives; Linkage between Web and Back Office for Web based Hardship requests; IRA account process development for back office and Contact Center.

• Key Contributor in project for converting from SOAP to REST services.

• Key Contributor in project for PEGA Cloud Migration. 2

Consultant CRM, COGNIZANT TECHNOLOGY SOLUTIONS INDIA (November 2010 – November 2015) Project Experience:

Technical Lead for multiple projects on a core Retirements Platform Client: Fortune 500 company providing insurance, investment management, and other financial products and services

Location: Kolkata, India

• As a Tech Lead was involved in driving systems development and delivery of Internal Rollover

(plan to plan) initiative.

• Tech Lead for PEGA platform related to Legacy Modernization.

• Involved in simplifying manual and complex operations by providing more automation capabilities wherever appropriate.

• Involved in proposals to improve customer experience and to provide ideas to customer so that the business functioning is improvised in the most effective way.

• Provide technical analysis to system performance issues and propose corrective solutions abiding by the PEGA guardrail and best practices.

EDUCATION

BACHELORS IN TECHNOLOGY (Electronics and Communication), West Bengal University of Technology, India, 2006 – 2010

CERTIFICATIONS

PEGASYSTEMS:

• Certified Pega Decisioning Consultant

• Certified Pega Business Architect

• Certified DCO Architect

• Certified Customer Service System Architect

• Certified Senior System Architect

• Certified System Architect

AINS 21 (Property and Liability Insurance Principles)

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