Desktop Support Customer Service

Ali Ejaz

Email: ***********@*****.***

Cell: 571-***-****

Summary of Professional Experience

I have more than a decade of work experience in IT field in which I have around three years of Managerial experience in a computer service based commercial organization. I am capable of handling hardware, Windows Server and Windows workstation operating systems and Network (LAN/WAN), Wi-Fi, SharePoint, SQL Server, Visio, Backup. I had Information Assurance training every three years. I had been actively working in implementing Cyber Security policies on Server/Workstation and Network.

Expertise

Hardware:

HP Proliant and PC's, Dell Servers and PC's, HP/DELL PC's, Cisco Switches, CISCO Routers, Dell/HP LAPTOP, Cisco AP

Operating Systems:

I have experience handling all flavors of Microsoft Windows operating systems which include server and workstation. I have basic knowledge of Unix, Linux and MAC OS.

Software:

I have experience MS Exchange Server, IIS, MS SQL Server, Visio, SharePoint server, McFee, NAV, ScanMail, UltraBackup, Avamar. I have good working knowledge of Virtual environment using VMware.

Back-Office-Products/Network:

LAN, WAN, Router, ISDN, Ethernet, Switching, TCP/IP, DNS, DHCP and SNMP.

Certifications:

1. Microsoft, TS: Windows 7, Configuring (2012)

2. Microsoft, Pro: Windows Server 2008, Server Administrator (2011)

3. CompTIA, Security+ (2008)

4. Microsoft, Managing and Maintaining a Microsoft Windows Server 2003 Environment (2007)

5. CompTia, Network+ (2007)

6. CompTia A+ Core Hardware (2006)

7. CompTia A+ Operating Systems Technologies (2006)

Work Experience

US Consulate, Lahore, Punjab, Pakistan

3/99 –3/2018

Computer Management Specialist

I worked as OU Administrator of MS Windows 2008/2016 based network at US Consulate Lahore, Pakistan. Major Responsibilities: Perform Preventive and corrective Maintain of Window 2008/2016 server base LAN and MS-Exchange as Mail Server, I also provide desktop support to users for Window 7/10 Professional workstations. Perform Backups using software like Avamar, I was also responsible for maintaining LAN.WAN connectivity. I also assisted in installing Cisco ASA and firewall to secure the WAN communication. I also plan and implement Disasters recovery practices. I was also responsible for installing and upgrading Antivirus. User creation, file permissions management, SQL database management, installation of servers and workstations and perform Patch installation using Department SCCM server. I was also involved in implementing Cyber Security practices and policies. I had training on Cyber Security for system administrator every three years.

Education

High School

FG Collage Okara, Pakistan

Technical Trainings

1. YW473 Disaster Recovery & Data Offshore Avamar (2016)

2. PS310 Supporting CA Systems and Applications (2015)

3. IA201 Information Assurance/System Admin (2015)

4. YW429 Exchange 2010 (2013)

5. YW263 IT Disaster Recovery (2012)

6. Department of State Fire Protection (2012)

7. IA201 Information Assurance/System Admin (2012)

8. YW427 Windows 2008 (2011)

9. YW428 Active Directory 2008 (2011)

10. PS310 Supporting CA Systems and Applications (2010)

11. WMD Responder Training Course (2010)

12. WMD Responder Training Course (2009)

13. YW588 Implementing MS SharePoint Server (2009)

14. YW261 Security+ (2008)

15. IA201 IA for System Administrator (2008)

16. YW642 Desktop Support (2006)

17. WMD Responder Training Course (2006)

18. PS310 Supporting CA Systems and Applications (2006)

19. Optimizing Customer Services Programs Workshop (2005)

20. Ergonomics Safety (2004)

21. Department of State Fire Protection (2004)

22. IA for System Administrators (2004)

23. Department of State Fire Protection (2001)

24. Exchange Server 5.5 Concepts and Administration (1999)

25. Administering Windows NT 4.0 (1999)

26. Supporting Windows NT4.0 Core Technologies (1999)

27. CCNA Routing and Switching

Performance Awards

1. Extra Mile Award (05/27/1999) In recognition of exceptional performance in configuring, Installing and debugging Lahore’s new ALMA Computer Network.

2. Meritorious Honor Award (Group Award) (December, 2002) In recognition of the initiative, professionalism and commitment shown by the national staff of American Consulate, Lahore to maintain Post’s Operation in the absence of American colleagues, during the period of heightened threat following 9/11

3. Extra Mile Award (10/07/2004) In recognition of the hard work and professionalism of the Information System Center staff during Problematic GITM migration of post’s servers from Windows NT to Windows 2000.

4. Extra Mile Award (12/17/2004) The staff of the Information Service Center in Lahore worked closely with their counterpart Islamabad to develop a computer program to streamline preparation of Post’s weekly staffing report.

5. Cash Performance Award (July, 2007) In recognition of sustained high-level performance of official duties.

6. Franklin Award (July, 2007) For outstanding perseverance, dedication and thoroughness and for leading the CAT 6 Renovation project which lead to the Global IT Modernization upgrade at American Consulate Lahore, Pakistan.

7. Franklin Award (November, 2011) For “never say-no” attitude and exceptional knowledge of State Department’s Information Technology Systems, which resulted in a constantly delighted user community and consistent A+ site rankings of U.S. Consulate General Lahore.

8. Franklin Award (Group Award) (February 2010) In recognition of your dedicated customer service and technology innovation in support of Consulate General Lahore.

9. 10 Years’ Service (February, 2009)

10. Cash Performance Award (February, 2010) In recognition of sustained high-level performance of official duties.

11. Extra mile Award (06/16/2011) For outstanding commitment and dedication to improving IRM function in Lahore, especially implementation of WEBPASS Expandable/ WoW/RPA modules and providing support for Lahore SharePoint Site implementation.

12. Certificate of Appreciation (May, 2011) In recognition of his hard work in implementation and upgrading the US Consulate General Lahore webpass application and sharepoint site

13. Eagle Award (Group Award) (April, 2013) For your Technical savvy, Commitment to innovation, attention to detail, efficiency, and dedication demonstrated throughout the completion of many vital Information Technology projects benefiting the U.S. Consulate General Lahore.

14. Honor Award (November, 2013) For helping the consulate’s servers as long as possible during the impending closure of the U.S. Consulate in Lahore later safely shutting them down in Lahore in a few short hours packing them for transportation and reassembling the servers at U.S Embassy in Islamabad. 15. Eagle Award (June 2015) For re-establishing com in Alternate Command Center and helping install OpenNet server after reopening of Lahore POST.

16. Honor Award (August 2016) For continuous outstanding performance throughout the year while assigned to the Information System Center at the U.S. Consulate General Lahore.

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