Melissa A. Rowe
312-***-**** ac8l3s@r.postjobfree.com
Dear Sir or Madam:
Enclosed please find my resume to be considered for a career opportunity with your company.
I am a project management professional and veteran with experience in the IT and Telecom field. I am very proficient in both Project Coordination/Management and Technical implementation. I also have exemplary organizational and customer service skills. I am a self-starter, capable of managing projects from beginning to end, while showing flexibility and self-confidence in dealing with project related issues.
I recently worked as a Project Manager over the Inventory & Asset Management on a government/large municipality VoIP conversion project. Recent project completed was for the new Cook County Stroger Hospital Admin Bldg, this was a contract position in which I am responsible for the asset management and logistics areas of the project. Previously I worked at a $40 billion dollar real estate investment/management company as a Project Manager. I directed and managed small to medium complex projects and provide assistance on larger projects. I am seeking a new opportunity that would allow me to further my experience and knowledge in the Project Management field.
My experiences include the following:
Managed over 2500 assets for the conversion of a government VoIP conversion, Avaya to Cisco
Managed the data/telecom network implementation across a multi-million dollar portfolio that includes million dollar New Development projects; national Rehab/Renovation projects; and Common Area WiFi Modernization and Broadband optimization projects.
Liaison and technical resource to internal and external stake-holders. Excellent collaborator and communicator; Experienced in the preparation of reports, contracts, memos, letters, and other documents using Google apps, word processing, spreadsheet, database, and/or presentation software.
Scheduling; Inventory Management and Resource Management
Client training: In-person, Over the telephone and Video Conference
Certified SCRUM Master (Feb’2018); Completed CompTia Project+; Axelos ITIL Foundation Certification; attended RMC PMP Exam Prep, RMC PM Tricks of the Trade, PM Fundamentals; Participated in Project Management Class for Veterans (Fundamentals & Best Practices); CAPM Certification (Dec 2018); PRINCE2 Certification (February 2019) ; PMI-ACP (May 2019)
Below are some projects I've successfully managed:
Upgraded over 2500 phones for the Cook County Stroger Admin building
Data conversion projects for Tangoe System, eFax and LiveMeeting
Upgraded over 200 Trade Floor Turret phones
Managed conversion of over 200 property’s phone system to the company VoIP Platform.
Manage/deploy the in-house WiFi initiative to address the Corporate and Guest wireless needs at over 50 properties, to include Cisco and Meraki installs
Managed the integration of 20+ properties compliance with the company’s new energy efficient Cogen building system program.
Deployed new Kiosk model out to properties as a pilot test
Migrated the broadband Excel inventory into an Alteris database
Converted the broadband for the current 3rd party Common Area WiFi
Over the years my positive attitude and professional yet friendly demeanor has proven very valuable in the successful completion of organizational initiatives and team/department projects. I’ve always been proactive in developing new processes that are beneficial to both the client and the organization’s bottom line – I am a task oriented, process/project driven individual and I apply strategic analytical thinking to every situation – I assess quickly and basically “Get it done”!
Thank you in advance for your time and consideration – I look forward to hearing from you soon.
Have a Great Day!
Sincerely,
Melissa A. Rowe
Project Management Professional
Melissa A. Rowe
312-***-**** ac8l3s@r.postjobfree.com
I am a results-driven, highly motivated, project management professional with over 15 years of progressive experience in both the IT and Telecom fields. Exceptional experience managing projects related to network implementation and telecommunication network optimization. Effectively manage high-profile projects, displays flexibility and resourcefulness in order to “Get it Done”. Excellent communication and collaboration skills; ensures success in each project! Process and project oriented; great skills with process documentation, hitting project milestones, meeting facilitation, status reporting, research, and database tracking. My overall positive, yet focused attitude has proven valuable in the successful completion of departmental goals and organization initiatives continuously over the years.
EDUCATION
CompTia Project+ Certification – Completed November 2016
Axelos ITIL Foundation Certification – Completed June 2017
BDC Project Management: Fundamentals & Best Practices certificate (Veteran) – NOV 2017
CSM, Certified Scrum Master, Completed February 2018
CAPM Certification, Project Management Institute, Inc – Completed DEC 2018
Axelos Foundation PRINCE2 Certification - Expected February 2019
PM-ACP Certification, Project Management Institute, Inc – Expected May 2019
Roosevelt University, Chicago, IL (2005-2012)
Major – Bachelor of Professional Studies – Organizational Leadership
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Western Governors University, (Current, 2020 Graduation)
Major – Bachelor of Science – Business Management
AREAS OF EXPERTISE
Project Management Process Management Telecommunications/WiFi
Change Management Portfolio Management Partner Relationship Building
Business Administration Expert Analysis & Problem Solving Billing/Invoice Management
EMPLOYMENT EXPERIENCE
Solai & Cameron, Chicago, IL MARCH 2018 – Current
Asset & Inventory Project Manager – Contractor for Cook County VoIP Implementation Project
Responsible for scheduling resource(s) for Equipment Inventory Services with the Program Manager. Validation, accuracy and completion of the Inventory Staging and Prep; Asset Recording; Equipment Delivery, Receipt and Tracking; and Provide Phone Inventory information for Voice Engineer for CallManager Configuration. Providing the overall services for the equipment logistics, inventory and scheduling of distribution for site deployments.
Equity Residential, Chicago, IL NOV 2012 – March 2018
Project Manager (July 2017)
Assistant Project Manager (Nov 2012-July 2017)
Managed several projects across a billion dollar national portfolio; Responsible for managing, evaluating and coordinating the installation of our network equipment which includes Cisco Routers, Switches, APs, and Phones for all New Development projects; as well as set up the Temp and Permanent Leasing Offices and all related Common Areas; Lead projects that include multi-million dollar Leasing Office Rehabs as well as WiFi optimization/implementation at existing properties. Utilized excellent communication and collaboration skills coupled with hands-on project management skills to allow for effective Cross-functional team building and accountability with every stake-holder.
Projects:
Managed the Data/Teleco needs of New Developments & Renovation projects;
Deployed the company’s VoIP platform to almost 200 properties;
Broadband Optimization (First phase) - implemented Alteris database for the broadband inventory for almost 400 properties;
Integration of 20+ properties compliance with the company’s new energy efficient CoGen building system program;
WiFi Optimization – Completed install for over 50 properties Corp & Guest WiFi; and
KIOSK Modernization – Completed a pilot test of 20 properties
Comcast Business Services, Naperville, IL OCT 2012 – Nov 2012
Advanced Product Support Specialist (APEX Systems - Temp assignment)
Provide Sales Support of Voice and Data products for SMB and Enterprise customers
Review Contracts for BCV and PRI, discuss orders with customers; Manage orders and workload in Sharepoint;
Collaborate with Sales and Project Managers to ensure order completion
NBMBAA, Chicago, IL Nov 2011 – Sep 2012
Special Projects Coordinator, Consultant
Facilitated the successful participation of various stake holders for the 2011 NBMBAA National Conference. This included creating various communications with the Sponsors and Speakers as well as working with various department team members to ensure a successful conference.
MF Global, Chicago, IL Feb 2011 – Nov 2011
Telecommunications Analyst - Project Coordinator (contractor)
Perform technical, administrative, and business support as resource for nation-wide, Fortune 500
Utilized CS1000, Definity 3, MDSL, Call Pilot, IPC orders
Work with vendors to ensure compliance to contracts (Local/LD, Wireless, and Circuit)
Coordinate vendor installs; facilitate meetings and training; manage small telephone install projects; track approvals and communicate with teams, customers and management
Document database implementation and changes; research and develop ad hoc reports as needed
Service internal/external customer requests via phone and email; Identify and implement ideas for process improvements
oProject: Successfully transitioned almost 200 phones on a busy Trade Floor and Broker Dept while meeting the needs of all stakeholders with minimal interruption
Wolters Kluwer, Riverwoods, IL Jan 2009 – Feb 2011
Senior Telephony Analyst
Managed and maintained telecom administrative database and billing systems and functions including data integrity audits, uploads into various systems, and downloads for reporting purpose.
Created, maintained and implemented policy and procedures ensuring group compliance.
Maintained and updated telecom data utilizing Telecom Expense Management database tool (Tangoe CMP/CMD)
Ensured data integrity on daily basis via PeopleSoft database
Processed invoices for various vendors and telecom chargeback using various EDI based billing systems
Processed MAC request in Remedy/OPAS ticketing system to include Live Meeting, Intercall and eFax support. Provided training as needed for all systems including video conferences.
oProjects:
Managed enterprise-level telephony projects and act as principal contact with Telecom vendors (Tangoe, T-Mobile, Verizon Business, Verizon Wireless Data2/FedEx, Intercall, and AT&T)
Assisted with the implementation of several business units Telecom inventory into the Tangoe CMP/CMD
NBMBAA, Chicago, IL Oct 2007 – Dec 2008
Contract Administrator, Consultant
Facilitated and assisted with the management of the successful participation of various stake holders to include Sponsors, Speakers and project team members to enable success during the NBMBAA National Conference
Corresponded with Fortune 500 Corporate Partners to include Coca-Cola, StateFarm, Wal-Mart and Walgreens
Created and tracked sponsorship contracts; performed client follow-up; facilitated meetings and coordinate projects related to corporate sponsorship, yearly Conference activities, and programs
Equity Office Properties, Chicago, IL Jul 2006 – Oct 2007
Voice Telecommunications Administrator
Maintained and administered Nortel Option 11, 61C and Siemens systems, including nation-wide support through HEAT ticketing.
Processed requests for telephone moves, adds, changes, program telephones (models-M3903, M3904, M3904), and troubleshoot phone problems.
Performed new hire updates in Call Pilot, Symposium and Phonemail including terminations and administration
Processed company telephone bills (PeopleSoft database), including provisioning for new phone lines and general procurement.
Communicated with vendors to investigate, coordinate and resolve billing issues.
oProjects:
Recognized for the successful consolidation/process management of Telecom bills for various vendors resulting in quality improvement, process improvement and cost savings for the company
Chicago Title, Chicago, IL Nov 2002 – Jul 2006
Voice Communications Specialist
Maintained and administered 2800 Centrex lines including several different sites; responded to process requests, administered telephone moves, adds, and changes including voicemail updates.
Performed wiring/cross-connect on 66/110 Block, digital/analog; assigned and tracked phone extensions.
Maintained E-911 database information and vendor relations; investigated issues and resolved billing discrepancies, and mitigated risk with action.
oProjects:
During the company’s renovation project successfully transitioned the company’s old phone models to a new phone model, to include working with vendors and installing the phones and completing the wiring
Lante Corporation, Chicago, IL Feb 2000 – Mar 2002
Telephony System Administrator
Maintained and administered Nortel PBX's, including two local and five remote sites
Administered Meridian Mail system to include new hire, termination and change requests.
Team member responsible for successfully integrating/networking the company's voicemail.
Successfully reconciled and tracked telecom bills and budget.
Supported and assisted with the decommissioning/downsizing of 5 remote sites.
Assisted with successful upgrade of main PBX, including installation of over 100 new telephones and TNs.
Arthur Andersen, LLP, Chicago, IL Jan 1999 – Feb 2000
Local Technology Asset Management Representative
Maintained accurate inventory for the Administrative and Tax divisions, over 1500 owned and leased assets.
Analyzed and reported TAM costs on a monthly basis to the Division Operations Manager.
Compiled procurement data and provided PC forecasting to Firm-wide Procurement on a monthly basis.
Ensured accurate PC assignments and software configurations for incoming new hires and individuals transitioning to new PC's.
Provided product research and cost effective recommendations according to needs and requirements.
Worked with TAM Buyer/Scheduler to track assigned divisions Capital and Expense expenditures.
Draper and Kramer, Inc., Chicago, IL Feb 1998 – Jan 1999
Information Services Coordinator
Provided administrative support to the Information Services Department; purchased computer equipment.
Performed pre-screening of IS candidates and scheduled interviews.
Assisted the Helpdesk, including creating and assigning helpdesk tickets from incoming calls/voicemail.
Tracked computer inventory and set-up users on the internet firewall system.
Created, changed and deleted personnel on the switch and voicemail system, ordered telephone equipment, and processed MCI, IVANS/Advantis and AT&T phone and calling card bills.
Processed vendor invoices, coordinated computer classes for personnel, and supported the IS Manager.
United States Army (75C/71L – Administrative Specialist)
Fort Drum, NY and Camp Carroll, Korea
Honorable Discharge (April 1988 – April 1993)
JOB SKILLS
Technical Knowledge: Computer Hardware/Software: Google, MS Office Suite, Quickbase, Alteris, HEAT Helpdesk, HPOV ticketing, Remedy (OPAS), Tangoe TEM/CMP, MDSL, PeopleSoft, Crystal Reports, E-Show, LiveMeeting, eFax, information download / upload, and research for inclusion in System Development Documents and contracts.
Telephony Administrator: Nortel, Cisco, CentrexMate, Centigram, Norstar (MICS/CICS), Call Pilot, EMS/Unified Messaging, Symposium, MICB, Siemens, PhoneMail, E-911, VoIP phones & Turret phones.
Continuing Education: SCRUM Master (CSM), Comptia Project+, Axelos ITIL Certification, PMP Exam Prep, PM Tricks of the Trade, PM Fundamentals, BDC PM Fundamentals & Best Practices; Government Project Management, Managing Project Schedules, Nortel Database Administration, Nortel Call Pilot Administration, Nortel Contact Center Administration, Telecommunications Fundamentals, Effective Communications, and several vendor training courses.
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