Test Cases

Mahalakshmi Arunachalam

Phone: +1-289-***-****

*********.**@*******.***

A highly motivated and passionate Quality Assurance Lead / Senior Automation QA with over 13 years of experience in Software Quality Assurance. Proven ability to effectively assess, plan, implement, monitor and evaluate software projects and meet both short term and long-term goals and deadlines. Highly creative, recognized as a results-oriented and solution-focused individual.

SUMMARY OF EXPERIENCE

·Familiarity with Agile software development lifecycle (iterative and incremental),

·Overall 12+ Years’ Experience as Quality analyst in Manual, API and Automation testing using different tools.

o4 Years of experience in Selenium

o5 years in Agile.

o1 year in QTP( previous version of UFT)

o1-year web services testing.(SOAP UI, IT KO LISA)

·Multiple Domain experience like Insurance, Wealth Management, Banking, healthcare and e-commerce.

·Good experience in Mobile (Android & iOS) testing

·Testing mobile applications including the behavior of apps under various interruptions: battery strength (full/medium/low), incoming calls, SMS, video calls

·Good Knowledge in Selenium WebDriver using Core Java.

·Experience in designing the automation frameworks like Data-driven and Hybrid.

·Hands-on-Experience in performing cross browser testing using TestNG and Grid.

·Managing QA process across different teams, and working with other managers to streamline operations (Agile, Platform, Services, and Support team).

·Directly responsible for final release Sign Off

·QA Process coordination in global setting (USA, India, Australia & Canada).

·Planned and coordinated required resources to implement new test strategies (Agile Scrum, Sanity Test Suite, Regression, etc.), resulting in development of best practice models.

·Reduced test time, number of defects, implement new approach to verification when merging multiple code base to single code base.

·Coordinate verification with continues build and new Hot Fix branching strategy.

·Directly responsible for evaluation, introduction, and adaptation of QA management tools, automation tools, standardizing processes and methodologies.

·Developed and effectively implemented Key Performance Indicators (KPIs) related to application quality OPSP plan.

·Developed and delivered continuous process improvements and SDLS.

·Decent Experience in Pega (flow/rule/role) based testing.

·Good knowledge in PA-DSS (Payment Application Data Security Standards)

·Experience in Build Automation Tools like Maven and Continuous Integration Tools like Jenkins.

SKILLS

·Strong multitasking skills and proven ability to report resource/time estimation using Function Point Analysis or Story points.

·Effective team player with excellent interpersonal, communication, analytical, organizational and problem-solving skills.

·Proven ability to lead the team through daily work challenges, action plans, while meeting urgent and time sensitive deadlines.

·Strong verbal and written communication skills, presentation and training skills

·Strong leadership skills with proven ability to motivate develop and build a team.

·Strong project management skills with ability to create analyses metrics and develop valuable reports.

·Excellent ability to learn and adapt quickly.

·Tactical, creative and innovative in response to diverse and challenging situations.

·Meticulous well developed organizational and time management skills.

·Strong Teamwork and conflict resolution skills with a strong ability to formulate creative and realistic solutions.

TECHNICAL EXPERIENCE

·

·Testing Tools : Behave/Serenity, Selenium,, Mercury ALM, Test Director, jMeter, Putty,, Eclipse, InteliJ, Postman, SoapUI

·Platforms: Windows (Windows 10, XP, server 2008/2012R2), HP UX

·Databases: Oracle 10g, SQL 2008R2/2014

·Web/App Servers: TomCat,IIS, Weblogic, WebSphere

·Test tracking tools: ALM, Red mine, JIRA, Bugzilla, Test Director, Test Link, Test Rail, Hip Test.

·Build Tools: Jenkins, Hudson

·VM: Internal Ansible, VMWare, Cisco

·Languages: Java, HTML, XML, VB, SQL, C/C++,

·Browsers: Internet Explorer, Firefox, Chrome, Safari

·Reporting : Crystal Reports, Cognos

·Application Software: MS Office, Visio, MS Project, Slack, Confluence

·Payment processors: Moneris, Cybersouce, Nelnet, Paypal, Touchnet, Authorized.net, CoSign

INTERNATIONAL EXPOSURE

•Travelled to Madison, Wisconsin, USA for the client Credit Union National Association.

•Travelled to Minot, North Dakota, USA for the client ING financial services.

•Travelled to Sydney, Australia for the client Commonwealth Bank of Australia.

•Canadian Experience of 3+ Years.

ACCOLADES

•Received Champion tester award from DPE for stupendous contribution in complex motor Claim project.

•Orion award from IBM – GBS for successful Delivery of test deliverables in 2012 for Obrien Glass claims and Noah projects.

•SPARK award from IBM – GBS for successful leadership during Claims Transformation project in 2013

•Orion award from IBM – GBS for adaptability &trusted commitment in agile testing during 2014.

•Received the Eminence & Excellence award from IBM for three years in a row.

•Received the Managers Choice “Put the Client first” award for the month of “August” & “October” during the year 2014.

•Appreciated by other vendor teams (non-IBM) during SIT testing for promptly capturing of test results.

•Received an appreciation from the client as “One step above tester” for supporting the production support team in the absence of technical developers.

•Awarded as Best Tester in client place (Madison, WI, USA) for the contribution in test deliverables.

CERTIFICATIONS

·ISTQB Certification (International Software Testing Qualifications Board)

·Certified Scrum Master (Scrum Alliance)

·Certified Insurance Professional (INS 21, INS 22, INS 23 & INS 24 from AICPCU)

·LOMA Certified.

·Quality Centre (HP certified)

·QTP (UFT) & Selenium certified.

SUMMARY OF QUALIFICATIONS

•M.Sc. in Information technology, Bharathidhasan University, India

•B.Sc. in Maths & Physics, Avinashilingam Institute for Home science and higher education for women, India

EMPLOYMENT HISTORY

Employer 6: Insurance Bureau of Canada (Independent Contractor)

Period of Employment: Current

Location: Toronto

Role: Senior QA/Test Lead

·Conducted Automation/manual testing using the Standards, guidelines and structured methodology in testing the application.

·Review test cases and automate when/where ever possible

·Automated the test cases using Selenium

·Educate team members on test automation and drive adoption

·Integrate automated test cases into nightly build system

·Design, document, manage and execute test cases, sets, and suites

·Work in cross-functional project teams that include Development, Marketing, Usability, Software Quality Assurance, Customer Learning, and Support.

·Familiar with Measurement System Assessments, Production Part Approval Process, and Gap Analysis

·Working BDD processes to develop the test cases in Gherkin Language.

·Integrating the BDD tool (Hip Test) to automation testing tool.

·Responsible for doing the QA POC for Mobile Automation (APPIUM).

·Performed SOA Web Services Validation for the auto insurance concepts

·Involved in Testing in Agile Development Env. Using TDD and ATDD approach.

·Participated in test plan and test cases review meetings.

·Documented the successful or unsuccessful completion of each test condition in the Test Director script repository and verified actual results against expected results for discrepancies

·Attended review meetings with Business Analysts, Developers and end-users to understand and test according to their requirements.

·Closely interacted with the developers in fixing the bugs.

·Involved in defect log, defect tracking and resolution.

·Involved in writing test summary reports, defect summary report, and final report.

Employer 5: Work Market (Syndesus)

Period of Employment: Mar 2016 to Jun 2018

Location: Toronto/USA

Role: Senior Quality Assurance Engineer

·Responsible for understanding the requirements and prepare test cases and testing scenarios.

·Tested cloud-based mobile applications across multiple platforms touching the full stack across the web.

·Conducted updating and data configurations for multiple apps released weekly

·Perform functional, cross browser, multi device and multi-language testing.

·Mobile testing of web application using the Chrome Emulator and real time devices

·Tested android application on Multiple API and screen sizes using the Android Studio

·E2E device testing on LTE networks

·Tested IOS testing on all different IOS devices

·Automated testing using APPIUM

·API End point testing was done using the Postman tool.

·Used Git hub to take the builds and update the software for each testing activities.

·Installing, restoring and backing up of databases.

·Perform database testing to ensure the data is consistent in the application

·Attending the scrum meetings and effectively communicate the issues.

Employer 4: RL Solutions

Period of Employment: May 2015 to Jan 2016

Location: Toronto

Role: Software Tester

·Perform QA Smoke, Acceptance, Regression, Function, UI, Usability and Compatibility Testing

·Automate test cases, test suites for Regression Testing via Selenium Web driver

·Run Compatibility Testing (cross Windows/ Mac and Android/ iOS platforms, cross browsers, cross mobile devices - phones, tablets, iPads etc)

·Test Mobile app`s behavior under various interruptions: battery strength (full/medium/low), incoming calls, SMS, video calls

·Write SQA test documentation such as test plans, test cases, test matrices, check lists

·Actively participate in regular QA team meetings to discuss SQA testing process and suggest improvements to the application design and features

Employer 3: IBM

Role: Test Lead

Period of Employment: May 2010 to Mar 2015

Location: Chennai-India / Sydney – Australia (Onsite -Offshore Model)

Accounts/Project Worked:

Commonwealth bank of Australia /Claims Transformation

Commonwealth bank of Australia /Noah

Commonwealth bank of Australia Roads

Commonwealth bank of Australia/ Apollo

Commonwealth bank of Australia /DCC PIU

·Completely responsible for gathering the subject matter from the client and ensured the same is dissipated back to the team

·Preparing SQL scripts to test CDC, Attributes, smoke test & business Scenarios

·Understanding the Data model and prepare DTP (Detail Test Plan), TOM (Test Objective Metrics), Test case & Test Scripts etc.

·Involved in Job execution from UNIX box/Autosys and troubleshooting when failed.

·Prepared Test data and mocked up the source data to test CDC on type 1 and Type 2 tables.

·Induced error from source to check error logging and job log etc.

·Ensured that the test design/test execution counts are updated in ALM/Dashboard and JIRA. Always been perfect in updating the counts and ensure that there is no deviation in the dashboard sending to client.

·Managed numerous challenges during the integration testing, sprint quality issues, delivery issues, build issues, data issues etc. and concentrated on the successful delivery without any delivery slippages.

·Designed Test Plan, Maintain/Organize the Requirement Traceability Matrix (RTM)

·Monitor the Test Execution Progress and Manage the Issues during Test Execution

·Owned and maintained all the testing documents/deliverables in configuration management tool

·Ensured seamless coordination with development team/onshore testing team on all defects and was highly appreciated for being agile in attending to all the defect-based concerns and queries.

·Shown the adaptability during migration from waterfall to agile and dealing with different stakeholders to make sure the right information was provided & to ensure timely completion of testing.

·Ability to multitask and prioritize work to meet deadlines

·Able to perform as an amicable team player as well as individual contributor

·Client coordination and working closely with the project team (DEV, QA, and PM)

·Experienced in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environment

·Worked in Mobile testing for the claim transformation app(IOS/android) that has been designed for the CBA customers.

·Had ensured that the team keeps its focus and doesn’t get impacted with the dynamic events.

·Received numerous appreciations from management for exhibiting good attitude, leadership and testing skills.

·Responsible person in doing the defect leakage analysis and concentrated mainly to ensure that defect leakage is not more than the metrics.

·Apart from the test leadership activities like test plan, adhering to test strategies, have been working on the test execution as an additional activity to ensure that team is not overloaded.

·Always demonstrated the leadership qualities, professional effectiveness in front of the client which always had a very positive feedback from the clients

·Passionately worked towards enhancing project knowledge of self and the team

Employer 2: Zylog Systems Limited Chennai

Period of Employment: Jan 2010 to April 2010

Location: Chennai - India/Singapore-Singapore (Onsite -Offshore Model)

Role : Test Lead

·End to end delivery of the Projects

·Worked on POS self check out / POS QA Testing was involved in setting of QA Test environment with simulated POS test environment.

·Tested different functions of the POS system like scanning, payments (credit and debit cards) and returns. Moreover, make sure that the system met the requirements and expectations.

·Responsible for discussion on any issues regarding tickets with developers, Own testers, Product Owners, Specification teams, interchange issues with other categories

·Responsible for identifying new approaches and processes for defect handling in used tools with different teams.

·Active member of Zylog Career Model (Process initiatives)

Employer 1: Cognizant Technology Solutions, Chennai/USA

Period of Employment: Oct 2005 to Dec 2009

Location: Chennai-India / Madison – WI-USA/ Minot-ND-USA (Onsite -Offshore Model)

Role: Senior Tester/Onshore coordinator/Module Lead

Accounts/Projects Worked:

ING Financial Services/Retail Life OPS Testing

Credit Union National Association/CUNA Release 4 IVPA Application

MetLife Insurance/EZ Service Portal

Credit Union National Association/R5 Claims

California State Automobile Association/Star Auto

.

Contribution and experienced gained from Cognizant projects.

·Worked from Minot, ND for requirement gathering in ING.

·Worked from Madison, WI for Defect Retesting team that was newly formed.

·Received appreciation from QA head of ING for my work at the client place and transition to Offshore.

·Participated in all the Startup, Process Audits and ensured nil Non-confirmative.

·Actively participated in weekly client status Report meeting

·Awarded as the “Best Tester” for outstanding performance at client place.

·Coordination with onsite team

·Understanding the Requirements

·Preparation and review of Test cases

·Preparation and review of Test data

·Writing test steps in Quality Centre

·Capture, analyze and report defects

·Updating Requirements Traceability Matrix

·Prepare weekly and daily status reports

·Actively participated in Status reporting meetings and interacted with developers to discuss the technical issues

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