Shaymaa Al-Bamby

+1-438-***-****

ac8kym@r.postjobfree.com

**** ********* ****, ********, **

PROFESSIONAL EXPERIENCE

Full time student [May 2018 – Present]

Teccart institute, Montreal, QC, Canada.

IT Services Support Manager [Jan 2012 – April 2018] Go Compute Information Technology, Cairo, Egypt

• Realized complex troubleshooting system problems reported by clients via calls and remote support messaging systems like LogMeIn

• Responsible for Processing Mapping, creating documents and adjust process for the new solution procedures

Systems Engineer/ Technical Support Engineer [Nov 2009 – Dec 2011] Go Compute Information Technology, Cairo, Egypt

• Provide a variety of IT support to a number of Egyptian and international companies on site and remotely like:

Installation, configuration, security, backup, maintenances and upgrades of Windows Servers.

Installation and configuration of Exchange server, 2003, 2008, and MS Office 365.

Oversee system directory structure, management and organization of files on file servers.

Installation and configuration of IP Telephony and VoIP.

Installation and configuration of Audio/Video Conference systems.

Provide support in troubleshooting LAN and WAN networks issues and VPN connectivity with excellent knowledge of TCP/IP, IP Routing & Switching, DNS, DHCP, PROXY, Installation and configuration of routers (ADSL, Broadband).

Installation and configuration of Network Printers.

Installation and configuration of Antivirus servers & clients.

IT Helpdesk specialist [Nov 2007 – Oct 2011]

UNICEF Cairo

• I was responsible for

Providing Network support/ Desktop support for the second Pan-African Forum on Children, jointly sponsored by UNICEF and the African Union.

Recommending purchases of equipment and materials to ensure they meet with UNICEF IT Services guidelines.

Preparing reports and analyzing them to assure the quality of the workflow.

Marinating and updating documentations for accurate and efficient troubleshooting.

Computer teacher [June 2005 – Nov2006]

Manarat Al Farouk Islamic Language School, Cairo, Egypt

Customer Service [Summer 2003]

Egypt Air

Customer Service [Summer 2002]

Panasonic

TECHNICAL COURSES & CERTIFICATIONS

• Microsoft Certified System Engineer [MCSE] Messaging.

• IBM Customer Engagement Specialist Professional Certificate.

• Microsoft Windows Server.

• Microsoft Exchange Server 2016 and Office 365.

• Google Apps Expert.

• Cisco Certified Network Associate [CCNA].

• Cisco Certified Network Associate voice [CCNA Voice].

• Mac OSX.

• Write Professional Emails in English by Georgia Institute of Technology.

• Programming for Everybody (Getting Started with Python) by University of Michigan.

• Introduction to HTML5 by University of Michigan

• Introduction to Marketing by University of Pennsylvania

• Introduction to Financial Accounting by University of Pennsylvania

• Introduction to Corporate Finance by University of Pennsylvania MANAGERIAL COURSES

PMP

DALE CARNEGIE Training:

• Effective Communications and Human Relations.

• World Class Customer Services.

• Planning process, Problem solving & Decision making.

• High performance teams.

LANGUAGES

• Arabic, Mother tongue.

• English, Excellent command, written and spoken.

• French, Faire.

CERTIFICATIONS

• Founder/ Manager of Google Developers Group (GDG) Women, Cairo. (2013-2018).

• Advanced Power Searching with Google, 2017.

• Taghreedat foundation certificate for participating in enriching the Arabic contents on the internet, 2012.

• The Ideal Engineer Certificate form UNICEF, 2010 & 2011.

• Certificate of Appreciation from Institute of Leadership Development, 2003.

• The Ideal Student Certificate from Menofia University, 2005. EDUCATION

• B.Sc. in Electronic & Electrical Communication Engineering, [2005] Faculty of Electronic Engineering, Communication Department, Menoufia University, Egypt.

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