IT Hardware

Tamer Mohamed Maher Saad

Address: *** *** ** **** **. Manial

Cairo, Egypt

*******@*****.***

Mobile: 002***********

linkedin.com/in/tamer184

PROFILE

Knowledge is not power, the application of knowledge is power.

Over 25 years of experience in maintenance, troubleshooting and repairing electronic systems and equipment. Experienced in providing technical equipment support and developing new processes through ongoing maintenance, defect resolution, and enhancement solutions. Combines excellent technical, analytical, and engineering qualifications with outstanding customer service skills.

Education

Information Technology: Associate Degree JANUARY 1996 – JULY 1997

Graduate INSTITUTE, THE EUROPEAN LANGUAGE INSTITUTE

Studies focused in application development, IT project management, technical planning, and business case analyses. Hardware and Electronic circuit maintenance, provide networking/desktop support, perform mainframe, and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty. Hardware managing, maintaining, and troubleshooting.

Law Degree: B.SC. September 1991-May 1996

Cairo university faculty of Law

Studies focused on Egyptian law and applications.

Personal Skills:

Creativity, coordinating with others, Emotional intelligence, Judgment and decision-making, Service orientation, Negotiation skills. Cognitive flexibility, Troubleshooting and communication skills, Analytic and diagnostic skills, Innovative and proactive thinking, willingness to continue learning new skills.

Ability to work within a team. Flexible and Adaptable approach.

Provide one on one assistance to end users regarding technical issues, either by phone, mails, or in person.

Explain technical issues in simple words for non-technical users.

Assist and support VIPs and high-level executives.

Excellent written and verbal communication skills, able to communicate technical information to a non-technical audience in a professional manner to all levels of management and staff

Responds to all inbound technical support requests by identifying client’s technical issue, researching fixes and informing client of the steps that will be taken to rectify their problem

The ability to multi-task and prioritize in a fast-paced environment

Exhibits behaviors which promote collaboration and teamwork

Strong organizational skills.

High level of attention to detail.

Flexible in service opening and available cover a 24/7 operation and in holidays.

Find solutions to decrease downtime and prevent incidents before they happen.

Track solutions, assign work based on specialties or technical experience, and observe trends in scope of work.

Technical Skills

Experience in ITIL principles and proven working knowledge of the framework/

Provide an SLA driven environment to deliver an excellent level of customer service.

Experience with servers, backup and recovery and installing, patching and upgrading software.

Experience troubleshooting and resolving hardware, software and networking problems.

Wi-Fi network and connecting of various WI-FI equipment’s.

CCTV repair maintenance and installation.

Repair, maintain & install various printers’ kinds as IP, WI-FI and direct connect.

Any type of soldering electronics. SMT Soldering and faultfinding.

More than 5 years’ experience in maintain and repair of led display screens outdoor and indoor and TV.

Hardware testing Tools: Multi meter, cable tester, Card tester, soldering de-soldering.

Repair electronics equipment’s and mother boards of any device.

Configure new hardware, install and update the software packages.

Accomplish the job of data recovery and system administration.

Provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.

Experience of installing and administrating Microsoft windows server.

Excellent knowledge of Microsoft software, technology and IT troubleshooting.

Detailed knowledge in PC hardware, Windows 7, 10, server, OS, MS Office products (including Exchange and Outlook), Antivirus, Desktop security.

Provide break/fix services support for pc & laptop, printers and monitors.

Identify, diagnose, and resolve level one and two issues in computer hardware and software in laptops, PCs, Macs, tablets, and mobile devices.

Install and upgrade hardware, software and provide complete assistance to end users.

Resolve network related issues like local area connection problem, network access, mails, internet, etc.

Provide assistance in installation and troubleshooting of other peripherals like printers, scanners, A/V, etc.

Excellent Ability to troubleshoot electronic systems in the field and at a workbench.

Experience in read schematics and troubleshoot down to component level.

Experiences

IT Manager May 2000 – up till now

Company Name: ProTech. Cairo, Egypt

Meets IT operations financial objectives by forecasting requirements; preparing an annual Budget; scheduling expenditures; analyzing variances; initiating corrective actions. Determines IT operations service requirements by analyzing needs of users/departments; prioritizing modifications to core system applications; resolves organizational conflict; developing and implementing documentation requirements for problem resolution. Improves quality results by evaluating and upgrading processes; directing changes.

IT Manager October 2015-Jan 2017

Company name: portrait Doha, Qatar

Contract to Maintain and repair led display screens indoor and outdoor, laptops, pc repair and maintain, network design and installation electrical equipment’s repair, Wi-Fi connections, technical and financial Documentation for tenders.

Maintenance manager May 1993 – April 2000

Company name: The European Institute. Mansoura, Egypt

Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Handled 30+ technical/mission-critical calls daily and consistently met high service standards. Responsible for implementing and maintaining system security and configurations of 4 company servers while providing IT support, to include planning, software and hardware configuration to a staff of 6 end-users. Computer stripping (breakdown internal computer components) Computer component testing (self-explanatory) Computer refurbishing (build computers for donation purposes.

Available for Relocation & Travel

Operational Leadership

Team building & Supervision

Customer Order Fulfillment

Inventory Management

Staff Development & Training

Excellent troubleshooting

Productivity Improvement

Accomplished and Goal-Orientated

Technical/User Support

Reports & Documentation

Strategic Technology Planning

Network & Systems Administration

Software/System Implementations

Data/Business/

Systems Analysis

Complex problem solving

Critical thinking

Communication and Interpersonal.

Strong programming, mathematics and general engineering skills

Contact this candidate