Herndon, Virginia *****

Email: ac8kuz@r.postjobfree.com

SUMMARY

TS/SCI Phased Periodic Reinvestigation (PPR) April 2015, Secret Clearance Active into 2020, Counter Intelligence (CI) Polygraph renewed 2014.

Earned BS Geography, Certificate in IT, Associates Degree IT, and BS Certificate in IT.

Completed Amazon Web Services (AWS) Cloud Architecture Class Oct 2014.

Earned CompTIA Certifications – A+ Sept 2014, Security+ June 2015.

Earned ITIL Foundation Version 3 Certification April 2014.

College courses, vendor training, work experience and hobby interests in -

IT Hardware – PCs, laptops, printers, routers, smartphones, tablets, scanners and VTCs.

Operating Systems/Products – Windows 7, 10, MAC, Red Hat Linux, Fedora, Ubuntu, UNIX, VMware

Application and Development Software – MS Office products, Adobe Creative Cloud, Dreamweaver, Flash, HTML 5, FORTRAN, COBOL, PASCAL, Java, Python

Databases – Oracle, Microsoft Access, and Model 204

Earned Defense Acquisition Workforce Improvement Act (DAWIA) IT and Program Management Certifications at Defense Acquisition University (DAU).

IT work experience in federal government and private industry.

Managed Defense Property Accountability System (DPAS) and Total Asset Management (TAM) accounts.

Trained in XACTA security accreditation system supporting Director of Central Intelligence Directive (DCID) 6/3 and Intelligence Community Directive (ICD) 503.

WORK EXPERIENCE

Systems Technician – General Dynamics Information Technology (GDIT) February 2017 – present

Provide hardware support, system administration, installation, repair and upgrades for - computers, scanners, printers and thin-clients. Occasionally backup Team Lead.

Senior Hardware Technician – General Dynamics Information Technology (GDIT) Feb 2016 – Feb 2017

Diagnose, repair, and verify successful resolution of computer hardware Incidents with replacement of motherboards, hard drives, graphics cards, fans, RAM, NICs, monitors, and baseline imaging. Perform workstation administration.

Prepare computer equipment for secure and proper lifecycle disposal through Change Requests and preparation of hard drives for secure destruction.

Authored justification for purchase of IT secure destruction equipment and a Standard Operating Procedure (SOP) on sanitization of IT equipment for secure disposal.

Provide OJT to fellow employees.

Enterprise Service Desk Specialist – AT&T Government Services April 2015 - Aug 2015

Supported Marine Corps IT needs with triage of Remedy Incidents, communication with customer, website posting, remote assistance and phone guidance for IT problem resolution, service requests, and IT Center visitor access control.

Systems Engineer – National Geospatial-Intelligence Agency (NGA) 2005 - April 2015

Voting member on infrastructure and system outage control board.

Helped lead effort to shut down, move and consolidate IT assets and support of large agency site.

Participated in cloud computing, system operations and engineering Integrated Product Teams (IPT).

Gathered schedule and capabilities information for the NGA Integrated Master Schedule (IMS).

Studied data interoperability issues and compliance with policy and standards.

Coordinated and managed Operations and Support (O&S) for UNIX and Windows computer systems. Supervised nine System Engineers providing engineering support for NGA systems.

Utilized PeopleSoft for personnel management, including employee performance plans, objectives and reviews.

Assisted in O&S Readiness assessments (OAR, ORR, OTR) of multiple IT systems for congressionally mandated Base Realignment and Closure (BRAC) moves.

Wrote many Statements of Work (SOW) for Request for Proposals (RFP) generation for O&S of systems.

Gathered requirements and wrote numerous customer requirement documents for O&S.

Performed technical assessments of Requests for Change (RFC).

Purchased servers and hardware maintenance plans and provided oversight at project standups for a One-Way-Transfer system and an Insider Threat monitoring system.

Customer Support Representative – NGA 2001 - 2005

Planned, coordinated and reported on system outages and restoration progress to senior managers.

Advocate and liaison for IT customers and enterprise IT providing organization.

Entered and updated Peregrine and Remedy ticketing systems for management of Incidents, Change Requests and Engineering Orders.

Authored initial Service Delivery Process for ISO 9000 Certification.

Worked with WAN and LAN teams to isolate network problems affecting Video Teleconferences (VTC), desktop systems and the Travel Manager application.

Branch Chief of Computer Operations and Media Library – NGA 2000 - 2001

Second and Third Level Supervisor of 24x7 computer operations personnel running four production mapping, workflow and database management mainframe systems.

Network Manager/Segment Controller – NGA 1998 - 2000

Monitored multiple integrated production digital map and geospatial intelligence supporting mainframe systems. Assisted in resolution of system, network and database problems on the mainframe systems.

Team Lead Transcription – NGA 1997 - 1998

Team Lead and working member of very high priority 24x7 imagery data format and media conversion project.

Power User on UNIX workstations and imagery data extraction and conversion systems and working team lead on three rotating shifts. Our teams quadrupled output of previous groups and completed the project.

Cartographer/File Manager/Computer Specialist – NGA

Computer Operator – Internal Revenue Service (IRS) and Northern Telecom.

Computer Media Librarian – IRS.

EDUCATION

Programming for Everybody (Getting Started with Python) by University of Michigan on Coursera. Certificate earned November 30, 2018

Python Data Structures by University of Michigan on Coursera. Certificate earned January 28, 2019

Post-Baccalaureate Certificate, Information Technology– Earned, George Mason University, Jan 2015 – Dec 2017 Information Security Fundamentals, Discrete Structures, Java, Telecommunications.

Associates Degree (AS), Information Technology – Earned, Northern Virginia Community College (NOVA), Magna cum Laude, Aug 2013 - Dec 2014. JAVA programming, PC Hardware and Computer Architecture, Software Design, Relational Databases using Oracle, Web Development with HTML5, Dreamweaver Flash.

Certificate, Information Technology Technical Support – Earned, NOVA, Magna cum Laude, 2011 - 2013.

Computer Hardware, Software Support and Troubleshooting, Help Desk Support Skills, User Support/Help Desk Principles, Computer Networking.

Bachelor of Science (BS), Geography – Earned, University of Michigan, Ann Arbor, Michigan

Cartography, Physical and Cultural Geography.

MEMBERSHIP

Association for Computing Machinery (ACM) 2013 - Present

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