WANDA DAVIS

**** ** ********** *****, **. St. Lucie, FL 34952 772-***-**** ac8kuy@r.postjobfree.com

Skills Summary

Skilled Technical Customer Service Representative committed to addressing customer service concerns with speed, accuracy and professionalism.

Experience

St. Lucie Public Schools- December 1988-December 2018(Retired) Technical Service Desk Lead –

Technical Support Desk Lead for busy Help Desk Call Center. Responsible for assisting customers with a wide variety of technical issues such as software/hardware installs and troubleshooting, user security access. Maintained reports of statistical data for quality assurance and productivity. Duties involved working with District Administrators, Principals, teachers, and parents. Worked with District Communications Administrator to set-up, record and transmit parent/staff general and emergency notifications. Trained and supervised a staff of four to five agents. Technical Service Desk Agent –

Responsible for assisting customers with a wide variety of technical issues such as software/hardware installs and troubleshooting, user security access. Also actively involved with assisting Technical Service Desk Lead in the development of training documentation

Network Support Specialist –

Supported customers in all areas of technology – software/hardware installs and troubleshooting on-site assistance. Transportation Routing Supervisor –

Responsible for creating and maintains computerized bus routs for students according to School Board specifications and guidelines. Managed staff of four routers. Duties involved communication with Administrators, parents and community leaders.

Maintenance Computer Operator

Responsible for maintaining computerized service management software. Duties involved setting up and maintaining database, monitoring network, troubleshooting software/hardware communication with administrators and school based personnel.

Education –

Graduated Miami-Killian Sr. High 1976

Certifications –

A+ Certified

References available upon request