Senior Technician
Resume:
***** ****** ******, ****** ******, CA ***** 951-***-**** **********@*****.***
David Correa
Responsibilities Directly responsible for setup, test, configure, diagnosis, and repair of networking, computing equipment, desktops, printers, tablets, all POS and related equipment, and PBX and RF equipment at multiple Macy's locations in the Southern California region.
Experience
Installation, maintenance, and repair of distribution rack equipment and interconnecting and distribution cables.
Support RF handheld equipment and corresponding barcode printers, programmed using Autostage Plus.
Provide site troubleshooting support through testing, identification, and correction of issues and escalating situations that may have been unresolvable.
Respond to requests for technical assistance in person, via phone, and/or remotely for the following technologies: Windows-based end points, laptops, desktops, tablets, iPads, iPods, and Microsoft Office.
Maintain confidentiality and discretion when working with password-protected or sensitive material.
Support PBX and telephony-related equipment and wiring.
Marxent Virtual Reality installation and problem resolution.
Coordinate and manage local telephone company, wiring vendors, contactors, and third-party vendors when onsite.
Skills
Work with individual IT project managers to ensure goals are aligned to ensure successful completion.
Work with individuals ranging from customer service associates to district and regional managers.
Ensure deadlines are successfully met.
Extensive experience with repair of NCR Point of Sale equipment and peripherals.
Perform diagnostic tests and repair of malfunctioning hardware and software.
Mentor new/less experienced technicians through hands-on instruction and phone support.
CATV cable and phone termination and repair.
Ongoing inventory of equipment at various locations.
Support and maintain inventory database.
25968 Camino Rosada, Moreno Valley, CA 92551 951-***-**** **********@*****.*** Employment History
Job Title Location Year
Senior Technician Macy's - Riverside/San Diego
Counties
1991-2019
Technician II Mervyn's - Orange/San Diego
Counties
1985-1991
Customer Service Engineer NCR - Garden Grove, CA 1979-1985 Education
Control Data Institute Garden Grove, CA 1979
References
Margaret Long, VP Store Manager, Macy's Inc.
o ********.****@*****.***
Iza L. Souriolle, VP Store Manager, Store #535, Macy's Inc. o 951-***-****, Ext. 4100
o ***.*.*********@*****.***
Mark Elliott
o ******************@*****.***
John Drake, Manager, Field Services, Macy's Inc. o 626-***-****, office
o 626-***-****, cell
o ****.*****@*****.***
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