Customer Service Manager
Resume:
DELIA S. CARDENAS
**-*** ****** ***., *****, CA *2201
*********@***.***
TECHNICAL SKILLS AND ABILITIES:
Ability to work with others
Keyboarding
Word-processing
English/Spanish
Typing
Filing
Telephone communication skills
Ten key
BASIC SKILLS AND ABILITIES:
Quick learner Courteous
Dependable Friendly
Punctual Detail oriented
Hard Worker Resourceful
EDUCATION:
2006 Bookkeeping Course, Palm Desert College
(Peachtree software)
1998 Riverside County Eligibility Technician intensive
course training - certificate
1985-1989 Indio High School, Indio, CA - Diploma
LANGUAGES
English and Spanish
WORK EXPERIENCE
11/2016 to present SunLine Transit Agency Thousand Palms, CA
Input daily Vehicle Mileage for 225 fleet.
Close daily Work Orders 80+
Update daily entry of NREL Log.
Daily Timekeeping entries.
Record employee’s vacation/sick requests.
Monthly vehicle inventory report.
12/2008 to 11/2016 Jacobsen West Bermuda Dunes, CA
Parts Specialist
Answering telephone, take parts orders; on phone and in person.
Assist branch manager in various parts activities to ensure efficiency of customer service provided.
Monitored delivery of parts to both internal and external customers timely manner.
Assist with parts delivery to customers when delivery driver was out. Excellent relationship with customer’s.
Order and purchase parts; verify part numbers from appropriate catalogs; prepare purchase request.
Check all incoming purchases against invoices; stock supplies in appropriate bins.
Prepare records of all sales and customer transactions in organization.
Ensure a neat and clean department area at all times.
Manage shipping and storage of all parts.
Maintain petty cash records for reimbursement.
In charge of all secretarial duties including, bank deposits,
filing, memos, charts, etc.
09/2006 to 09/2008 Cardenas Construction Co., Inc. Indio, CA
Secretary/Bookkeeper
Administer construction accounting, prepare quarterly payroll returns; process monthly State Fund reports. Create new accounts; update and maintain existing accounts; review, verify, audit and input all invoices, request for payment and related accounts payable documents; perform financial reconciliation; and process financial reports. Process payroll; forms for new hires. In charge of all secretarial duties including bank deposits, filing; production of memos, charts and forms.
12/2004 to 08/2006 Golf Ventures West Bermuda Dunes, CA
Parts Specialist
Answering telephone, take parts orders; on phone and in person.
Assist branch manager in various parts activities and ensure efficiency of customer service provided.
Monitor delivery of parts to both internal and external customers timely.
Assist with parts delivery to customers when a delivery driver was out. Excellent relationship with customers.
Order and purchase parts; verify part numbers from appropriate catalogs; prepare purchase request.
Check all incoming purchases against invoices; stock supplies in appropriate bins.
Prepared records of all sales and customer transactions in organization.
Ensure a neat and clean department area at all times.
Manage shipping and storage of all parts.
Maintain petty cash records for reimbursement.
In charge of all secretarial duties including, bank deposits,
filing, memos, charts, etc.
08/1999 to 08/2002 University of California, Riverside Riverside
Secretary
Maintain files and records; purchase orders, processed materials for new hire employees. I would prepare documents for student enrollment, schedules, conference request, bulk mail, and applications. Produce materials, documents, memos, charts, forms. I would help register parents and middle school students for summer programs at UC Riverside, Early Academic Outreach Program. Coordinate reminder phone calls with mentors for parent monthly meetings. Generate fliers for parent meetings. Respond to inquiries of staff and general public.
08/1998 to 08/1999 Eligibility Technician, Riverside County
Department of Public Social Services
Reviewed, evaluated and investigated documents to determine accuracy and eligibility
For public assistance. Communicated with persons of varied cultural and educational backgrounds. Contacted and interviewed individuals, in a varied of settings, for the purpose of verifying facts effecting eligibility, and referral programs. Securing
information from individuals to determine, on the basis of regulations, the
acceptance and rejections of actions. Worked efficiently under the stress of continual
interruptions, changing priorities and tight time schedules; established and
maintained cooperative relations with subordinates, supervisors, and clients
contacted in the work. Collected overpayment, reviewed information through
computer data systems.
01/1985 to 04/1998 H&R Block Indio, CA
Quality Control Operator
Assigned and supervised the work for reception staff performing numerous functions. Perform lead duties for team of tax preparers including scheduling, review and process of tax returns.
REFERENCES
Karla Moreno 49-899 Redondo Poniente, Coachella, CA 92236 760-***-****
Edward Warner 53-025 Avenida Mendoza, La Quinta, CA 92253 951-***-****
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