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Customer Service Manager

Location:
Cathedral City, CA
Posted:
February 22, 2019

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Resume:

DELIA S. CARDENAS

**-*** ****** ***., *****, CA *2201

760-***-****

ac8ksw@r.postjobfree.com

TECHNICAL SKILLS AND ABILITIES:

Ability to work with others

Keyboarding

Word-processing

English/Spanish

Typing

Filing

Telephone communication skills

Ten key

BASIC SKILLS AND ABILITIES:

Quick learner Courteous

Dependable Friendly

Punctual Detail oriented

Hard Worker Resourceful

EDUCATION:

2006 Bookkeeping Course, Palm Desert College

(Peachtree software)

1998 Riverside County Eligibility Technician intensive

course training - certificate

1985-1989 Indio High School, Indio, CA - Diploma

LANGUAGES

English and Spanish

WORK EXPERIENCE

11/2016 to present SunLine Transit Agency Thousand Palms, CA

Input daily Vehicle Mileage for 225 fleet.

Close daily Work Orders 80+

Update daily entry of NREL Log.

Daily Timekeeping entries.

Record employee’s vacation/sick requests.

Monthly vehicle inventory report.

12/2008 to 11/2016 Jacobsen West Bermuda Dunes, CA

Parts Specialist

Answering telephone, take parts orders; on phone and in person.

Assist branch manager in various parts activities to ensure efficiency of customer service provided.

Monitored delivery of parts to both internal and external customers timely manner.

Assist with parts delivery to customers when delivery driver was out. Excellent relationship with customer’s.

Order and purchase parts; verify part numbers from appropriate catalogs; prepare purchase request.

Check all incoming purchases against invoices; stock supplies in appropriate bins.

Prepare records of all sales and customer transactions in organization.

Ensure a neat and clean department area at all times.

Manage shipping and storage of all parts.

Maintain petty cash records for reimbursement.

In charge of all secretarial duties including, bank deposits,

filing, memos, charts, etc.

09/2006 to 09/2008 Cardenas Construction Co., Inc. Indio, CA

Secretary/Bookkeeper

Administer construction accounting, prepare quarterly payroll returns; process monthly State Fund reports. Create new accounts; update and maintain existing accounts; review, verify, audit and input all invoices, request for payment and related accounts payable documents; perform financial reconciliation; and process financial reports. Process payroll; forms for new hires. In charge of all secretarial duties including bank deposits, filing; production of memos, charts and forms.

12/2004 to 08/2006 Golf Ventures West Bermuda Dunes, CA

Parts Specialist

Answering telephone, take parts orders; on phone and in person.

Assist branch manager in various parts activities and ensure efficiency of customer service provided.

Monitor delivery of parts to both internal and external customers timely.

Assist with parts delivery to customers when a delivery driver was out. Excellent relationship with customers.

Order and purchase parts; verify part numbers from appropriate catalogs; prepare purchase request.

Check all incoming purchases against invoices; stock supplies in appropriate bins.

Prepared records of all sales and customer transactions in organization.

Ensure a neat and clean department area at all times.

Manage shipping and storage of all parts.

Maintain petty cash records for reimbursement.

In charge of all secretarial duties including, bank deposits,

filing, memos, charts, etc.

08/1999 to 08/2002 University of California, Riverside Riverside

Secretary

Maintain files and records; purchase orders, processed materials for new hire employees. I would prepare documents for student enrollment, schedules, conference request, bulk mail, and applications. Produce materials, documents, memos, charts, forms. I would help register parents and middle school students for summer programs at UC Riverside, Early Academic Outreach Program. Coordinate reminder phone calls with mentors for parent monthly meetings. Generate fliers for parent meetings. Respond to inquiries of staff and general public.

08/1998 to 08/1999 Eligibility Technician, Riverside County

Department of Public Social Services

Reviewed, evaluated and investigated documents to determine accuracy and eligibility

For public assistance. Communicated with persons of varied cultural and educational backgrounds. Contacted and interviewed individuals, in a varied of settings, for the purpose of verifying facts effecting eligibility, and referral programs. Securing

information from individuals to determine, on the basis of regulations, the

acceptance and rejections of actions. Worked efficiently under the stress of continual

interruptions, changing priorities and tight time schedules; established and

maintained cooperative relations with subordinates, supervisors, and clients

contacted in the work. Collected overpayment, reviewed information through

computer data systems.

01/1985 to 04/1998 H&R Block Indio, CA

Quality Control Operator

Assigned and supervised the work for reception staff performing numerous functions. Perform lead duties for team of tax preparers including scheduling, review and process of tax returns.

REFERENCES

Karla Moreno 49-899 Redondo Poniente, Coachella, CA 92236 760-***-****

Edward Warner 53-025 Avenida Mendoza, La Quinta, CA 92253 951-***-****



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