Administrative Assistant Customer Service

KATHERINE BRISLIN

Email: ********@*******.*** Phone: 315-***-**** 613 Walnut Avenue, Syracuse, NY 13210

OBJECTIVE

To obtain a position as an administrative assistant where I can utilize my professional experiences and educational background to assist the company in accomplishing its goals and cultivating a positive, productive work environment.

EDUCATION

Le Moyne College, College of Arts and Sciences, Syracuse, NY August 2019

Bachelor of Arts, Major in Psychology, Minor in Business Administration

Academic Scholarship Recipient

Member of Division II Women’s Cross Country and Track & Field Teams

WORK EXPERIENCE

Le Moyne College, Department of Anthropology, Criminology, and Sociology October 2018-Present

Administrative Assistant (Student Work-Study Position) Syracuse, NY

Provided administrative and clerical support by scanning, copying, mailing, and filing various documents for 10-person department

Organized and accurately maintained filing system consisting of confidential information

Maintained Head of Department’s calendar; scheduled and coordinated meetings, appointments, and travel arrangements

Assisted professors in preparing, revising, and distributing reports within the Department and College

Utilized strong interpersonal communication and problem-solving skills in order to effectively resolve internal and external concerns and conflicts

Purchased and maintained office supply inventories while adhering to a set budget

Kopp Billing Agency December 2015-Present

Administrative Assistant/Data Entry Syracuse, NY

Provided exceptional customer service through managing telephone systems, and responding to various internal and external inquiries

Utilized strong communication and problem-solving skills in order to effectively resolve billing issues

Organized and accurately maintained filing system of confidential information

Reorganized and upgraded the filing system of confidential information to an electronic format

Assisted Office Manager in revising and distributing weekly management reports

Town of Manlius Department of Recreation June 2013-July 2015

Counselor Manlius, NY

Managed a group of 20 children ranging from ages 5 to 15 through daily activities

Planned, organized, and executed activities that guided campers in personal growth and the practice of daily living skills

Negotiated and resolved conflicts among campers, coworkers, and parents through the use of interpersonal communication skills and the practice of empathy

Assisted in maintaining accurate program records including incident reports, logbook documentation, and daily attendance

EXTRACURRICULAR ACTIVITES AND VOLUNTEER WORK

Division I Cross Country and Track and Field at Villanova University

Division II Cross Country and Track and Field at Le Moyne College

Psi Chi-Psychology Club

Note Taker for Le Moyne College Disability Support Services (DSS)

Skills

Technical: Microsoft and OSX Operating Systems, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, EPIC Systems, Statistical Programs: SPSS and M-Plus

Languages: English (Native), Spanish (Intermediate Fluency)

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