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Customer Service Administrative Assistant

Ottawa, Ontario, Canada
February 22, 2019

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Yunfeng Zhou

** ***** *****, ********, ** R*T *K*



A Business Accounting student graduated from Algonquin College with excellent knowledge and understanding of accounting principles. Strong study ethics and adaptability while studying abroad. Effectively managed a heavy course load while meeting work priorities. With outstanding customer service skills and administration experience, strong phone and verbal communication skills along with active listening, customer focus and adaptability to different personality types.


• Acquired the ability to prepare accounts payable/receivable, payroll entries and financial statements

• Competent in performing accounting for inventory merchandising operations

• Proficiency in accounting software with expertise in Sage50 and Profile

• Qualified to understand and prepare job cost sheets and different types of income statements

• Knowledge of different types of investment accounts and different departments’ work procedures in the bank

• Familiar with Microsoft Office (Word, Excel, PowerPoint) and experience in using email, mobile apps, and social media

• Excellent time management skill, ability to prioritize and multi-task while working in a fast- paced office environment

• Knowledge of office management systems and procedures

• Written and verbal communication skills in Mandarin, Cantonese and English languages


Canadian Securities Course (CSC) Jan. 2019 Enrolled

Business – Accounting Diploma Jan. 2017 – April. 2018 Algonquin College, Ottawa, ON

• Dean’s Honours List

Ontario Secondary School Diploma 2015 Bond Academy, Ottawa, ON


TD Call Center Customer Service Representative

Millennium 1 Solutions, Ottawa, ON Nov. 2018 – Jan. 2019

• Answer incoming customer phone calls and take appropriated action for each call

• Understand clients’ needs, research from the database, provide solutions and guide clients solve the problem

• Familiar with TD internal investment system and investment website

• Maintain client satisfaction rating based on explicit criteria set forth by the company

• Ability to maintain excellent customer experience on every call during a heavy call flow

• Attend educational seminars for improving knowledge and performance level

• Record calls’ documents immediately and correctly at the end of each call

Administrative Assistant (Internship) Jun. 2018 – Sept. 2018

Huizhou Leting Furniture Co. LTD, Huizhou, China

• Write and distribute email, correspondence memos, letters, faxes and forms

• Generate memos, emails and reports when appropriate

• Record the company’s documents into computer, and organize office documentations

• Manage daily routine schedule, check office accessories and order items

• Check orders, communicate with clients about the order’s details and follow the date of dispatch

Project – Setup and Transactions Dec. 2017

Business Accounting - ACC2385, Ottawa, ON

• Setup a new company and created a new data file by using Sage50

• Recorded transactions from source documents, in the company, receivables, payables, inventory and services modules

• Displayed and printed various reports and journals OTHER WORK EXPERIENCE

Server Sept. 2015 – Nov. 2018

Sushi Village, Ottawa, ON

• Greet customers, provide recommendations and answer questions

• Serve customers with polite service and appease their grievance

• Check the inventory regularly and record it to the owner

• Responsible for weekly staff scheduling

• Answer the phone and take client reservation requests and take-out orders

• Prepare client receipts and process payments

• Settle cash to assure accuracy at the end of every shift

Teaching Assistant (Internship) May. 2016 – Aug. 2016

Hong Qi Education Organization, Shenzhen, China

• Developed teaching plans to support teachers schedule classes and contents

• Tutored students with homework after classes and supervised their self-study at night

• Communicated with students’ parents, presented and explained weekly schedules to them

• Took care of outdoor activities, ensured students’ safety and completed the feedback report from students

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