RAMA QUDSI

Mississauga • ac8kse@r.postjobfree.com • 647-***-****

A result driven, goal oriented and client focused Sales, Marketing and customer service professional HIGHLIGHTS OF QUALIFICATIONS

** *ears of experience in Sales & customer service within banks & telecom

Bachelor in Business Administration. Quality and Human Resources Certificates. Certificate in procurement management

Acted as the primary day-to-day interface with clients and vendors

Identified customers’ requirements, handled customers complain, communicated to related business units. Handled transactions and answered customer queries

Achieving sales and marketing targets. Promoting products and services to potential clients

Handled bank’s financial transactions and customer service issues

Exchanged foreign currency, provided traveler’s checks, and assisted customers with any questions, problems or needs

Suggested new products to customers based on their needs

Handled all tasks and responsibilities related to human resources, administration, and procurement management, including delivering policies, procedures, corporate internal systems, hiring, and training

Establish and maintain long-term customer relationships

Proficient in MS Office (Word, Excel, PowerPoint, Access, MS Project)

Strong interpersonal and communication skills demonstrated by mediating, facilitating and liaising among teams from different departments, multi-language skills Arabic and English PROFESSIONAL EXPERIENCE:

Customer Service Representative Millennium Service provider Toronto Dec 2017- Feb 2019

Proved customers with quality assistance through phone calls, email and internet chats

Accurately verified information and update information databases as necessary.

Offered new services based on the needs of the customer.

Discuses promotions, products and anything per training to better and more satisfactory service for the customer.

Showed a clear understanding of departments and their procedures.

Redacted calls as needed and worked with my supervisor to address any outstanding issues or concerns.

Continually sought to promote the mission and brand by providing excellent customer service at any opportunity.

Program Support Officer (Volunteer)

YMCA North York, Toronto Oct 2017 - Present

Promoting community events to targeted audiences, through different channels, cold calling, emails

Organizing, printing, and distributing presentations/ projects handouts

Registering clients into organized events

RAMA QUDSI 647-***-**** page 2

Administration Officer (Volunteer) Arab Community Center, Toronto Nov 2017 - Present

Promoting community events to targeted audiences, through different channels, cold calling, emails

Providing feedback to regional coordinators to ensure Program standards/quality and National consistency

Developing tools and support training, and ensured effective high-quality program delivery as it relates to travel and administration

Administration & Human Resources

Manager

Ibdaa Bank, Damascus Feb 2013 – March 2017

Delivered human resources policies, procedures, and corporate internal systems

Handled all responsibilities related to hiring, training, setting salaries and employees KPIs

Managed launching new branches, negated suppliers, rented locations, arranged insurance contracts

Coordinated all works related to government and regulatory approvals

Negotiated and delivered maintenance contracts with suppliers

Organized the board members meetings

Liaised with stakeholders, operation, sales team, government, and consulting companies on ongoing basis

Sales Supervisor Syriatel, Damascus 2006 - 2012

Managed all operations involved in the sale of wireless communications

Promoted and sold products and services to potential customers to achieve targets

Planned and directed staffing, training and performance evaluations to develop program

Identified potential customers and corporate partners for the company Customer Service Representative Arab Bank. Syria 2002 – 2005

Handled transactions and answered customers queries

Handled bank’s financial transactions and customer service issues

Effectively communicated ideas, suggestions and answers

Referred customers to people who specialize with the type of queries they presented

Completed complex money-related transactions

Processed the money when clients made deposit and distributed funs when clients withdrew funds

EDUCATION and PROFESSIONAL DEVELOPMENT

Bachelor of Business Administration, Canterbury University, UK 2008 Certificate in Marketing & Sales, The European Syrian Business Center, Damascus 2006 Strategic Human Resources Management, Microfinance institution 2017 Purchasing & Supply Chain Management, The European Syrian Business Center 2009 Quality Management Systems, The European Syrian Business Center 2007 RAMA QUDSI

Mississauga • ac8kse@r.postjobfree.com • 647-***-****

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