Administrative Assistant and Customer Service Experienced
Resume:
Coralee
Sweetland
*********.*******@*****.***
RELATED EXPERIENCE
ATB Financial, Calgary — Administrative Assistant ( Team Experience Coordinator)
July 2017 - PRESENT
Consistently and proactively provide Administrative support to Client Care; upwards of 250+team members. In addition I provide back up assistance and support to the Vice President and the Senior Managing team and on a daily basis.
In depth experience with business expense and budget review for submission
Salary and budget data entry
Organization of travel, hotel accommodations, Conference and seminar bookings and the coordination of higher management directors meetings
Coordinate quarterly operational meetings working closely and diligently with our scheduling team to ensure all team members are invited and have the proper resources and technology to attend in person or virtually.
Consistently provide an excellent team member experience; onboarding more than 100 + new internal and external team members
ATB Financial, Calgary - Customer Service Coordinator/Sr. Service Leader
October 2010 - July 2017
Administrative duties, i.e incoming and outgoing shipments and mail, stationary requests, compliancy reporting and scheduling completed regularly to ensure smooth process and procedures are completed
Demonstrate leadership through helping fellow team members on the frontline in a customer facing role
Develop new strategies to assist better flow of daily procedures for myself and my team
Provide quick and on the spot problem solving in high stress situations.
E cient and friendly customer service to all clientele on a daily basis
Balancing, servicing and maintaining ABM cash counts SKILLS
Highly organized and
consistent attention to detail
Excellent communications
skills
Performs exceptionally well
in a high-pressure
environment
Proactive in on the spot
problem solving
Proficient in the use of Google
and MS O ce Suite
Extensive customer service
and public relations
experience
EDUCATION
MS O ce Suite Certification
Administrative Assistant
Course Completion 2017
Grade 12 Diploma
St. John’s Ambulance
Standard First Aid 2016
Valid ProServe
VOLUNTEER
Alberta Children’s Hospital
Yearly Fundraising
initiatives & event
coordination for ATB’s
Teddy for a Toonie
Campaign
Global Youth Volunteer
Network - UGANDA - 2014
Coralee Sweetland 403-***-**** *********.*******@*****.*** OTHER EXPERIENCE
ATB Teddy for a Toonie, Calgary — Volunteer Campaign Ambassador - Alberta Children’s Hospital
May 2011 - PRESENT
I have proactively created, coordinated and executed fundraising events for eight consecutive years.
Successfully reached and surpassed fundraising goals landing our team at the top of the Teddy for a Toonie Campaign across our organization
Scotiabank, Calgary - Customer Service Representative October 2007 - October 2010
Consistent and e cient customer service on the frontline in a client facing role.
Processing customers financial transactions i.e deposits, withdrawals, transfers, money orders and bill payments etc.
Responsibilities assigned and not limited to counting and balancing cash daily, including large cash orders and shipments
Organised and executed
various fundraising events
previous to the trip for help
cover travel costs, purchase
school supplies and sports
equipment for the local
schools and sports clubs
Provided child care at a
Children’s Shelter
Maintenance at local
schools
Church clean up
ATB Campus Connectors
Social committee committed
to organising quarterly and
monthly corporate events
Easter Seals
Support and coordinate
fundraising e orts
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