Desktop Support System Administrator

Aleatha L. Owens

· ************@*****.*** · 773-***-****

Core Competencies

Highly experienced in client side troubleshooting and network administration. Instrumental in organizational restructuring of IT Infrastructure.

Expert in the resolution of escalated client issues while developing IT strategies for optimum infrastructure performance.

Proficient in network systems re-engineering and development of plausible solutions to heightened system problems.

Professional Experience

PRESENCE HEALTH

Client Services Field Specialist/Desktop Support Specialist (2006 to Present)

Responsible for the maintenance of PCs, printers, and all mobile devices.

Desktop and Client end support

Maintain inventory database for desktops, laptops, and printers.

Support of a Windows 7 and Windows 8 platform and some Apple devices

Configure and support iPads, mobile phones, tablets.

Deploy Microsoft hot fixes and patches as appropriate.

Configure TCP/IP networking protocols on desktops, notebooks, and printers.

Install, configure, and maintain client software and hardware.

BELTONE ELECTRONICS CORPORATION

System Administrator/Desktop Support Specialist (2000 to 2006)

Promoted to system administrator from lead desktop support specialist, with responsibilities including the maintenance of current network infrastructure, and developing plausible solutions to improve the system. Coordinate and support area business managers at remote global locations, while ensuring corporate client connectivity at all times.

Network and server end support

Administered user accounts on Windows 2000 servers.

Installation and configuration of print servers for both the North and South America hub sites.

Create, delete, and migration of user accounts in Microsoft Exchange Server 5.5, and actively involved in the migration to Microsoft Exchange Server 2003.

Built and configured Windows 2003 data server for application collaboration.

Monitor and fix system services problems on print, web, and application servers.

Provide support for BlackBerry devices and all other handheld systems.

Assisted in the deployment of new ERP (Enterprise Resource Planning) software system.

Currently assisting with system migration to Active Directory.

Desktop and Client end support

Develop and implement automated and manual (imaging) means of installing Windows 2000 and Windows XP Professional client operating systems.

Maintain inventory database for desktops, notebooks, printers, and servers.

Deploy Microsoft hot fixes and patches as appropriate.

Configure TCP/IP networking protocols on desktops, notebooks, and printers.

Install, configure, and maintain client VPN software and hardware.

EDUCATION

Southern Illinois University Carbondale, Carbondale, Illinois

Bachelor of Science in Computer Information Systems, 2000

Professional accomplishments and Certifications

Dean’s List; Co-Chair of Finance

NSBE (National Society of Black Engineers)

FITE (Future Information Technology Experts)

Certification in Advanced PC configuration, Troubleshooting and Data Recovery.

Certification in Hands-on Windows 2000 configuration and administration.

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