J. GAYATHRI KANNANGARA

**/*, *

st

Kottawa Lane, Embuldeniya, Nugegoda, Sri Lanka.

Tel: +94-11-283****

Mobile: +94-716****** / +94-768******

Email: ac8kny@r.postjobfree.com

An experienced, disciplined and highly-motivated Business Solution analyst, who has worked on a wide range of technologies within the telecom service sector both local and international markets. Have had analytical experience in Sri Lankan e-learning industry. A fluent communicator with pragmatic investigation and problem-solving skills combined with operational and client handling expertise. Associate Consultant Specialist (Tier 3)

Virtusa PVT LTD

2017, July – Present

Working as a Senior billing analyst (Telecommunication domain) as an outsources employee to a leading Australian Telecommunication service.

Business Analyst / Project Manager – Solutions team Headstart Learning Management System - Headstart PVT LTD 2016, May – 2017, June

Responsible for analyzing business solutions in related to industry. To provide consultancy on how IT solutions offered were feasible to the clients.

Implementer/ Business Solution Engineer

AvaBill Telecommunication Business Unit, Informatics International Limited 2013, July – 2016, April

Responsible for analyzing the needs of the business and its customers and coming up with solutions to business problems. Analysis of existing products and providing customized solutions integrated and compatible for them. Providing solutions for improvement and advancements of existing solutions in terms of latest technology and trends in market. Experienced in working with overseas customers and communicate product specific and information both verbal and written medium.

Delivered Functional and User Acceptance Testing.

Writing Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive way.

Implementation of new designs within the Business Operating Model.

Involved in workshops / training / presentations.

Preparation of user and system test plans.

Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle. Technical

Expertise in System design and development required for business process.

Having a thorough understanding on IT interactions between multiple functional groups within an organization.

Able to test business applications from a business perspective to ensure that all client requirements are incorporated into the design.

Web based application configurations and server operation handling. Management

Keeping abreast of new legislation, company strategy and policy and being able to identify its impact on ICT projects.

Able to prepare written proposals, requirements specifications, invitations to tender and solution specifications in CMMI standards.

Able to Identify business & systems process improvements from Big Picture to detail level.

Excellent communication skills to manage and liaise with business and technical consultants to explore business process improvement opportunities.

Experience with working in differentiated teams under Agile Scrum methodology

Ability to handle multiple projects with diverse approaches. Well organized and updated with new managerial strategies to be implemented in project management and practices.

Professional communication skills

Problem solving

Critical thinking

Documentation and specification

skills

Analytical skills

Visual Modeling with UML

Facilitation and Elicitation skills

Relationship Building

Self-managing and confident

Team work

Proficiency in documentation with

Microsoft Office package

SQL / PL/SQL Proficiency with

Oracle SQL Developer

SQL Navigator

Experience with

Eclipse BPMN2 tools

Linux and Windows / Tomcat servers

WAMP / XAMPP servers

SVN Management

Experience with Single-view billing system

Experience with Support ticketing system and

management

Personal

Summary

Career

History

Professional

Experience &

Leadership skills

Key Skills

BSc (Hon) in Information Systems with Business Management -2017 Second Upper Honors

University of Westminster

Secondary Education – Passed GCE Advance Level

Visakha Vidyalaya, Colombo (1997-2010)

Bio-Science Steam (English Medium)

English – A Physics – B Biology – C Chemistry - C

ITIL® Foundation Certificate in IT Service Management ITIL Foundation (2011) - Certified from AXELOS offered by PEOPLECERT 2017, October 24th

Professional Graduate Diploma – 2015 (MBCS)

BCS Higher Education Qualification

Member ID: 990460744

Academic

Qualifications

Professional

Qualifications

Communication

IETLS Passed – January 2019 – Overall Score 7.5

Listening - 7

Reading - 9

Writing - 6.5

Speaking - 6.5

Manage professional Blog at LinkedIn profile related to Business Analyst Experience. https://www.linkedin.com/in/gayathri-kannangara-89568868/

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