Katlyn Ferrusi

** ********* ** **** * Nepean, ON + ac8kiw@r.postjobfree.com + 613-***-**** + cell 905-***-****

Summary of Qualifications

Excellent interpersonal, verbal and written communication skills

Extensive experience in customer service.

Experience as a Team Manager, Shift Supervisor and Coach

Able to function well under pressure, in faced-paced environments and with little to no supervision.

Able to prioritize and manage multiple tasks at once.

Able to work effectively in a team or as an individual

Proficient in Microsoft Word, Excel and Powerpoint

Fluent and proficient in the English language

Experience and Assets

Approachable Quick Learner Independent Worker

Adaptable Problem Solving Multitasking

Customer Service Experience Trustworthy Dedicated

Education

Algonquin College – Ottawa, ON September 2014 – January 2016

Currently a student in level 2 of the Applied Museum Studies program at Algonquin College.

McMaster University – Hamilton, ON September 2010 – June 2012

Graduated from McMaster University with an Honours Bachelors of Arts in Anthropology with a minor in Archaeology.

University of Windsor – Windsor, ON September 2008 – April 2010

Accepted into the Honours Anthropology program at the University of Windsor completed two years then transferred to McMaster University to focus on Physical rather than Cultural Anthropology.

Work Experience

SHIFT LEADER August 2017 – Present

ALPINE ACCESS CANADA/SYKES HOME, AT HOME

TEAM LEADER October 2016 – August 2017

ALPINE ACCESS CANADA/SYKES HOME, AT HOME

CUSTOMER SERVICE REPRESENTATIVE AND COACH

ALPINE ACCESS CANADA/SYKES HOME, AT HOME October 2012 – October 2016

Coaching new and existing representatives using knowledge gained through work experience.

Take calls regarding accounts, updating and changing accounts, taking payments as well as proposing and completing sales.

Volunteer Work

DATA ENTRY September 2010 – January 2011

Digitizing of inventories made from catalogued artifacts from the Princess Point site in Hamilton, ON.

STUDENT REPRESENTATIVE September 2014 – April 2015

Act as a proxy between the first year Applied Museum Studies students and the faculty and Student’s Association.

Awards and Publications

Presented Poster: Archaeological Collections from the Royal Botanical Gardens: February 2011 McMaster University Research

Published collective works: Cholera: Hamilton’s Forgotten Epidemics chapter 5 March 2012

entitled “Doesn’t Anyone Care About the Children?”

$500 Bursary awarded from Notre Dame College School June 2008

$1000 Bursary awarded from University of Windsor Winter 2009

$323 Bursary awarded from McMaster University Winter 2012

$677 Bursary awarded from McMaster University Winter 2012

~REFERENCES AVAILABLE UPON REQUEST~

Contact this candidate